Forgot a crunchwrap and randomly put a few pieces of meat and lettuce on 3 cheesy roll ups. Absolutely shambolic especially after the app failed to take my order 5 times and I had to go inside and key in our 6 person order by hand. Oh yeah, and the whole awful experience cost $45 (including the SIX DOLLAR CRUNCHWRAP they forgot!!). This might honestly be the straw that breaks the camels back for me with this franchise I've loved for so long. Quality has gone down down down while pricea have gone up up up. No other fast food chain forgets items like Taco Bell does. No other fast food chain screws up basic item customizations like Taco Bell does. Absolutely sucks cause it's one of the few veggie/vegan fast food chains, but of course since they screw up the order half the time I guess they shouldn't really count anyway. All three Taco Bells I go to have these issues (here+Huntley and Elgin on Summit) and I know that at least this one is under a different franchisee, so clearly their quality issues run company wide. I will only be frequenting locally owned places from now on or better chains like Chipotle or Qdoba (where at least they can't screw it up since they make it in front of you).
The only member of staff I interacted with was nice and the restaurant looks nice and is clean, but what good does that do me when they screw me out of $10 in missing and messed up items 🤷♀️
Atmosphere: 1
Food: 1
Service: 1
Kara S
This is the best taco bell around. Always fresh and good quality.
Atmosphere: 5
Food: 5
Service: 5
Brad Andresen
My fast food vice. This location is great, staff is always friendly and service is quick. One of my go-to places for an occasional lunch.
Atmosphere: 2
Food: 3
Service: 4
Tyler Sullivan
LITERALLLLYYYYYY BEST LOCO EVERRR🙌🏼🙌🏼🙌🏼 THANKS FOR MY BAJA BLASY— IM ON A DIET WITH MY GIRL DELEANEY STOCK💕🍒💕🍒
Atmosphere: 5
Food: 5
Service: 5
Lily “B” Love
Worst Taco Bell and I hate that DoorDash doesn’t let me choose what taco bell to go to because this one is one of the only ones that doesn’t serve breakfast anymore which is ridiculous
Atmosphere: 2
Food: 3
Service: 2
Sarah Freely
Not enough meat it was literally just chips
Christine Feliciano
Excellent Service and food
Atmosphere: 5
Food: 5
Service: 5
Deacan Blatz
I just went through the drive-thru and Maylene helped me and my friends out, she was wonderful. Needs a raise immediately.
Atmosphere: 5
Food: 5
Service: 5
Kajal Patel
Love this Taco Bell! The food is always correct, and so good. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
DARSHAN DAVE
Ridiculous location to eat inside. Kitchen staffs dont make fun of your customer.
Not the best taco bell. The beans are often dry . The food is not as well made as some other taco bells. Also things are often left out when picking up a drive through order, and it isn’t easy to check everything every time especially with larger orders. Modifications of similar items aren’t labeled, so it’s also needs some figuring out what belongs to who for to go orders.
Atmosphere: 3
Food: 4
Service: 2
James Szostek
I placed an order for the family/friends on the Taco Bell app for delivery. 40.00 worth of food did not show up. I went to "need help" and reported it and got a message stating help was on the way! No text no message on the app, nothing. I went to the corporate contact us site and again, silence. Do NOT use the taco Bell app because missing food from a delivery leaves you with no recourse to get it resolved. They ignore it and keep your money. Kind of a awful way of doing business if you ask me. I should have known better when placing a order for 7 people that there were too many items on the order for a minimum wage worker to get right. Taco Bell is now banned from my home as they owe me 40.00 and are dogging me. I expected way more from a company this size. Again, DO NOT USE THE TACO BELL APP IF YOU ARE PLACING AN ORDER FOR DELIVERY. At least you can get an instant credit with DoorDash when food is missing.
Service: 1
Peter Sternberg
It's the Bell - cheap comfort food. Use the app and you'll get good deals.
Food: 4
Service: 5
Jordan Marugg
Visited 03/17/25. Chalupa shell was NOT fried. I love chalupa's and was so disappointed to open my favorite item. It wasn't fried...AT ALL. I have been ordering this item for more than 20 years. I don't know how such a crucial step was missed. If I wanted a gordita, I would have ordered. I couldn't even finish it. Check your food before leaving the store.
Food: 3
Service: 4
Alex Dominguez
I am disappointed with this establishment. Very unprofessional. Your employees do not want to work. I stopped here the other morning around 9:45 for breakfast and they told me that location was not serving breakfast just lunch which makes no sense. Like I would understand if it’s 11:00 and I feel bad for the Uber drivers because I ordered breakfast again and it took over a hour for my food to get to my house. Even the Uber driver had to call me and explain that my food was taking so long. So the order was cancelled. very poor service I wouldn’t advise anyone going for breakfast unless you want to deal with lazy employees.
Forgot a crunchwrap and randomly put a few pieces of meat and lettuce on 3 cheesy roll ups. Absolutely shambolic especially after the app failed to take my order 5 times and I had to go inside and key in our 6 person order by hand. Oh yeah, and the whole awful experience cost $45 (including the SIX DOLLAR CRUNCHWRAP they forgot!!). This might honestly be the straw that breaks the camels back for me with this franchise I've loved for so long. Quality has gone down down down while pricea have gone up up up. No other fast food chain forgets items like Taco Bell does. No other fast food chain screws up basic item customizations like Taco Bell does. Absolutely sucks cause it's one of the few veggie/vegan fast food chains, but of course since they screw up the order half the time I guess they shouldn't really count anyway. All three Taco Bells I go to have these issues (here+Huntley and Elgin on Summit) and I know that at least this one is under a different franchisee, so clearly their quality issues run company wide. I will only be frequenting locally owned places from now on or better chains like Chipotle or Qdoba (where at least they can't screw it up since they make it in front of you).
The only member of staff I interacted with was nice and the restaurant looks nice and is clean, but what good does that do me when they screw me out of $10 in missing and messed up items 🤷♀️
Atmosphere: 1
Food: 1
Service: 1
This is the best taco bell around. Always fresh and good quality.
Atmosphere: 5
Food: 5
Service: 5
My fast food vice. This location is great, staff is always friendly and service is quick. One of my go-to places for an occasional lunch.
Atmosphere: 2
Food: 3
Service: 4
LITERALLLLYYYYYY BEST LOCO EVERRR🙌🏼🙌🏼🙌🏼 THANKS FOR MY BAJA BLASY— IM ON A DIET WITH MY GIRL DELEANEY STOCK💕🍒💕🍒
Atmosphere: 5
Food: 5
Service: 5
Worst Taco Bell and I hate that DoorDash doesn’t let me choose what taco bell to go to because this one is one of the only ones that doesn’t serve breakfast anymore which is ridiculous
Atmosphere: 2
Food: 3
Service: 2
Not enough meat it was literally just chips
Excellent Service and food
Atmosphere: 5
Food: 5
Service: 5
I just went through the drive-thru and Maylene helped me and my friends out, she was wonderful. Needs a raise immediately.
Atmosphere: 5
Food: 5
Service: 5
Love this Taco Bell! The food is always correct, and so good. Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Ridiculous location to eat inside. Kitchen staffs dont make fun of your customer.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Not the best taco bell. The beans are often dry . The food is not as well made as some other taco bells. Also things are often left out when picking up a drive through order, and it isn’t easy to check everything every time especially with larger orders. Modifications of similar items aren’t labeled, so it’s also needs some figuring out what belongs to who for to go orders.
Atmosphere: 3
Food: 4
Service: 2
I placed an order for the family/friends on the Taco Bell app for delivery. 40.00 worth of food did not show up. I went to "need help" and reported it and got a message stating help was on the way! No text no message on the app, nothing. I went to the corporate contact us site and again, silence. Do NOT use the taco Bell app because missing food from a delivery leaves you with no recourse to get it resolved. They ignore it and keep your money. Kind of a awful way of doing business if you ask me. I should have known better when placing a order for 7 people that there were too many items on the order for a minimum wage worker to get right. Taco Bell is now banned from my home as they owe me 40.00 and are dogging me. I expected way more from a company this size. Again, DO NOT USE THE TACO BELL APP IF YOU ARE PLACING AN ORDER FOR DELIVERY. At least you can get an instant credit with DoorDash when food is missing.
Service: 1
It's the Bell - cheap comfort food. Use the app and you'll get good deals.
Food: 4
Service: 5
Visited 03/17/25. Chalupa shell was NOT fried. I love chalupa's and was so disappointed to open my favorite item. It wasn't fried...AT ALL. I have been ordering this item for more than 20 years. I don't know how such a crucial step was missed. If I wanted a gordita, I would have ordered. I couldn't even finish it. Check your food before leaving the store.
Food: 3
Service: 4
I am disappointed with this establishment. Very unprofessional. Your employees do not want to work. I stopped here the other morning around 9:45 for breakfast and they told me that location was not serving breakfast just lunch which makes no sense. Like I would understand if it’s 11:00 and I feel bad for the Uber drivers because I ordered breakfast again and it took over a hour for my food to get to my house. Even the Uber driver had to call me and explain that my food was taking so long. So the order was cancelled. very poor service I wouldn’t advise anyone going for breakfast unless you want to deal with lazy employees.
Atmosphere: 1
Food: 1
Service: 1
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