I normally expect a higher standard from Chick-fil-A, but this location is being run more like a McDonald’s than the Chick-fil-A experience people are used to. The service felt rushed and disorganized, and the attention to detail just wasn’t there.
Part of what makes Chick-fil-A stand out is the hospitality and efficiency, and unfortunately this location seems to have lost that. Orders were handled carelessly and the overall experience felt chaotic instead of welcoming.
I hope management takes a closer look at what’s happening here, because the brand is known for doing much better than this.
Janice Newman
Very busy here but quite sufficient in staff and moving the line. The chicken biscuit is a great morning breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
Kamilah Payton
As a lifelong resident of South Holland, I was genuinely excited to hear that Chick-fil-A was opening a location on Torrance. I looked forward to supporting a new business in our community. Unfortunately, my experience was extremely disappointing. From what I observed, leadership at this location is seriously lacking. The way Black customers are treated feels dismissive and concerning. Even more troubling was the way two Caucasian women, who appeared to be in management roles, spoke to younger staff members. Their tone was demanding, demeaning, and unprofessional. They did not and do not assume the best, and acted as if they did not want to interact with customers. My experience was so uncomfortable that it was hard to ignore. Witnessing employees being spoken to in such a disrespectful manner created an unpleasant atmosphere. The managers’ dismissive behavior not only affected the staff but also impacted customers like myself who had to observe it. The only positive part of my visit was an older Black woman on staff who was very attentive, professional, and kind. She demonstrated the level of service and respect that the entire establishment should reflect. As someone who has lived in South Holland my entire life, I truly hoped this location would be an asset to the community. Instead, it felt unwelcoming and poorly led. I sincerely hope ownership and upper management take these concerns seriously and work toward creating an environment that is respectful, inclusive, and supportive of both employees and customers.
Atmosphere: 1
Food: 5
Service: 1
Lisa J.
Always a good experience
Atmosphere: 5
Food: 5
Service: 5
Vicente Alvarenga
The spicy chicken sandwich was delicious & would definitely go back someday
Atmosphere: 5
Food: 5
Service: 5
Jimmy M.
The staff are so friendly and the food is always fresh
Pershing capital bronzeville Inc
Ty a very helpful manager
Service: 5
Andrea Newenhouse
I never have any problems here. My food is always delicious and fresh, and the employees are great.
Atmosphere: 5
Food: 5
Service: 5
dalayni zamora
I’ve never left a review good or bad but today i have to. This is by far the worst chick-fil-a around here! Not my first bad experience either. Today I received a half full large fry with no sauce which I asked for. The worst part was the mac and cheese which is surprising.. EVERYONE LOVES THE MAC AND CHEESE. They most definitely reheated it by the way it had a super hard crunchy top.. it was litterally black. Every time I get mac and cheese it has a slightly crusted top NOT LIKE THIS. Also was very cold and NOT creamy which again it always is. What a let down and waste of money!
Atmosphere: 1
Food: 1
Service: 1
Deonte Washington
Nice place good services but idk ate that crispy chicken two hiurs later scratchy throat and now im sick today
We had had bad experiences in past visits, but now we have been attended by a woman named Norma with a very positive and very friendly attitude. My gratitude to her and I wish that there are more people worried about being attentive and liking their work to return to eat here. Tks
Atmosphere: 5
Food: 5
Service: 5
Will Burnett
Always served fresh and hot and completed with excellent service
Atmosphere: 4
Food: 4
Service: 4
Carmella Davis
Love the chicken nuggets, waffle fries and frozen lemonade! My go to order!
Atmosphere: 5
Food: 5
Service: 5
Ja'Lisa Burton
First location I’ve ever had a bad experience with customer service.
Atmosphere: 4
Food: 4
Service: 1
Jay Pow
This is an excellent Chick-fil-A. Food is always hot and service is excellent. Taichael and the morning crew is very professional and service focused. I get great service and take out is top notch!!! 2 thumbs up!!
I normally expect a higher standard from Chick-fil-A, but this location is being run more like a McDonald’s than the Chick-fil-A experience people are used to. The service felt rushed and disorganized, and the attention to detail just wasn’t there.
Part of what makes Chick-fil-A stand out is the hospitality and efficiency, and unfortunately this location seems to have lost that. Orders were handled carelessly and the overall experience felt chaotic instead of welcoming.
I hope management takes a closer look at what’s happening here, because the brand is known for doing much better than this.
Very busy here but quite sufficient in staff and moving the line. The chicken biscuit is a great morning breakfast sandwich.
Atmosphere: 5
Food: 5
Service: 5
As a lifelong resident of South Holland, I was genuinely excited to hear that Chick-fil-A was opening a location on Torrance. I looked forward to supporting a new business in our community.
Unfortunately, my experience was extremely disappointing. From what I observed, leadership at this location is seriously lacking. The way Black customers are treated feels dismissive and concerning. Even more troubling was the way two Caucasian women, who appeared to be in management roles, spoke to younger staff members. Their tone was demanding, demeaning, and unprofessional. They did not and do not assume the best, and acted as if they did not want to interact with customers.
My experience was so uncomfortable that it was hard to ignore. Witnessing employees being spoken to in such a disrespectful manner created an unpleasant atmosphere. The managers’ dismissive behavior not only affected the staff but also impacted customers like myself who had to observe it. The only positive part of my visit was an older Black woman on staff who was very attentive, professional, and kind. She demonstrated the level of service and respect that the entire establishment should reflect.
As someone who has lived in South Holland my entire life, I truly hoped this location would be an asset to the community. Instead, it felt unwelcoming and poorly led. I sincerely hope ownership and upper management take these concerns seriously and work toward creating an environment that is respectful, inclusive, and supportive of both employees and customers.
Atmosphere: 1
Food: 5
Service: 1
Always a good experience
Atmosphere: 5
Food: 5
Service: 5
The spicy chicken sandwich was delicious & would definitely go back someday
Atmosphere: 5
Food: 5
Service: 5
The staff are so friendly and the food is always fresh
Ty a very helpful manager
Service: 5
I never have any problems here. My food is always delicious and fresh, and the employees are great.
Atmosphere: 5
Food: 5
Service: 5
I’ve never left a review good or bad but today i have to. This is by far the worst chick-fil-a around here! Not my first bad experience either. Today I received a half full large fry with no sauce which I asked for. The worst part was the mac and cheese which is surprising.. EVERYONE LOVES THE MAC AND CHEESE. They most definitely reheated it by the way it had a super hard crunchy top.. it was litterally black. Every time I get mac and cheese it has a slightly crusted top NOT LIKE THIS. Also was very cold and NOT creamy which again it always is. What a let down and waste of money!
Atmosphere: 1
Food: 1
Service: 1
Nice place good services but idk ate that crispy chicken two hiurs later scratchy throat and now im sick today
Atmosphere: 5
Food: 1
Service: 5
Restaurantji Recommends
We had had bad experiences in past visits, but now we have been attended by a woman named Norma with a very positive and very friendly attitude. My gratitude to her and I wish that there are more people worried about being attentive and liking their work to return to eat here. Tks
Atmosphere: 5
Food: 5
Service: 5
Always served fresh and hot and completed with excellent service
Atmosphere: 4
Food: 4
Service: 4
Love the chicken nuggets, waffle fries and frozen lemonade! My go to order!
Atmosphere: 5
Food: 5
Service: 5
First location I’ve ever had a bad experience with customer service.
Atmosphere: 4
Food: 4
Service: 1
This is an excellent Chick-fil-A. Food is always hot and service is excellent. Taichael and the morning crew is very professional and service focused. I get great service and take out is top notch!!! 2 thumbs up!!
Atmosphere: 5
Food: 5
Service: 5
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