3.7
Good
529 Reviews
3160 Green Mt Crossing Drive, Shiloh · 6.78 miles
Customers’ favorites
- The Cracker Barrel's Country Boy Breakfast
- Grandma's Sampler Pancake Breakfast
- Grandpa's Country Fried Breakfast
- Meatloaf N' Tenders Family Meal
“We always enjoy the food at Cracker Barrel. This past Saturday, we ate at the Shiloh, IL location. The service was terrible. Our waitress, Joya, stopped by our table to say she would be with us as soon as she finished with the table next to us. My husband & I knew what we wanted so when she took our order, we ordered our drinks and then told her we wanted an appetizer (loaded hashbrown tots) and we knew what we wanted for our meals. I ordered the cheesecake stuffed Pancakes and my husband ordered the steak & egg hashbrown casserole skillet meal. We got our drinks right away, and then waited about 20 minutes before she brought our meals out. When we asked about our appetizer, she said she was sorry and asked if we still wanted it. We said no. The skillet meal was missing the tomatoes & green onions on top and he was never asked if he wanted biscuits. She said she was sorry again and was "slacking in her duties". She brought out a tiny cup with about 3-4 pieces of tomato and a few pieces of onion. She still never offered biscuits. The couple next to us heard us talking about what we were missing & they got up & left before even getting their drinks. The couple behind us also had issues with items missing from their order because I saw them talking to her as she looked at her order book and then came back with food a few minutes later. We enjoy the food but may end up going to another location next time.”