Chick-fil-A
1505 West Lane Rd, Machesney Park
(815) 977-4379
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
I just want to give a big shout out to the owner Jake very helpful with me today. Stopped what he was doing to help.
Horrible experience. Not once, every time. Today, could not get my order right that consisted of ONE item. I must’ve ordered it at least four times. Then, still wrong at the window. On top of that, they were unbelievably rude about it and blamed me, suggesting I changed my order. Not one person, but 2-3 staff. Literally rolled eyes & walked away from me while I was trying to get the right food. High school, anyone? I’ve tried to get in touch with the owner/operator to no avail. There really should be an adult in the room once in awhile. PLEASE HIRE A GROWN-UP OR TWO! Cannot stand this location. Wish there was another convenient location for me. Slow, inaccurate, rude as ever.
Rudest staff I’ve experienced in a long while time after time, every time. Also can’t seem to get my order right. But the general disrespect and acting as though customers are a nuisance is rampant among the very young staff there. Too bad, but I’ll be visiting a different location. For as much as this restaurant is supposed to be known for its quick, friendly, accurate service, it’s literally none of those things. Do better.
I eat here frequently, and the food is delicious, staff is friendly, location is good.
Something is forgotten just about every other order, though. It's something small like sauce or the almonds for my kale crunch, but it happens frequently enough that it's a little bit annoying and is why I give this a 3 star. Otherwise, everything else is great.
Atmosphere: 4
Food: 4
Service: 4
Staff always nice service is great food always hot like I like it
Atmosphere: 5
Food: 5
Service: 5
Wheelchair accessibility: Handicap parking is directly in front of the doors however you do have to cross two lanes of the drive thru to enter the building.
Can be a bit scratchy during peak times.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Dr Pepper, Spicy Chicken Sandwich Deluxe Meal
Great customer service. Always receiving free items on the app. Love this Chick-fil-A!
So good! Always a pleasure to go here. The employees never are less than incredible! Keeps the Christmas spirit alive and well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Deluxe Sandwich
Did not give us straws for drink. Fries where not fresh.
Atmosphere: 2
Food: 2
Service: 2
All around it was an amazing trip to Chick-fil-A!!! Every time I'm greeted with a smile and nothing but kind words! I highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich Meal
Restaurantji Recommends
Love the spicy honey pimento sandwich!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
A chain that knows how to make a great experience, this location included. Always delicious, hot, fresh food.
Food was fresh and they are very polite to customers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Grilled Chicken Sandwich
Always good chicken and shake was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich, Nuggets Kid's Meal, Chick-Fil-A Waffle Potato Fries, Grilled Chicken Sandwich Meal, Dr Pepper, Spicy Chicken Sandwich Deluxe Meal, Spicy Southwest Salad
Food was fresh and service was awesome!
Loading...