Five Guys
10055 N 2nd St, Machesney Park
(815) 305-9214
Recent Reviews
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UPDATE : 11/3
Desiree reached out to me and fixed this issue, greatly appreciated and will now return as a token of appreciation. Thank you maam
Take out Saturday 11/1. Food was absolutely terrible, to the point I threw my patty melt out after a single bite. My fries were undercooked, and were legitamately inedible. My milkshake was supposed to be peanut butter, but was made as chocolate. Extremely dissapointed, especially for 20$.
Would greatly appreciate a refund, actually. As I did not eat this meal and was wasted out on my dinner. Tried calling and no help.
Atmosphere: 5
Food: 5
Service: 5
The best burger I’ve had in a long time! Fries are the best! Service was exceptional! Clean place! The food was fresh to order and fast! I will return soon!
Atmosphere: 5
Food: 5
Service: 5
Mason was great!
Atmosphere: 4
Food: 4
Service: 5
The cashier was very polite! I'd definitely go to Five Guys again! The food was excellent!
Atmosphere: 5
Food: 5
Service: 5
First time and last time I will ever eat here paying $13 for a bacon burger and seven dollars for french fries is absolutely ridiculous. The restaurant was 100% dead at lunchtime not a single customer. I wonder why no drive-through customer customers either.
Pricey, but worth it.
Atmosphere: 5
Food: 5
Service: 5
Hot, fast, and good!
Atmosphere: 5
Food: 5
Service: 5
Great food and very friendly staff at this location...
I just no longer think it's worth the money...
Atmosphere: 5
Service: 5
The manager literally had her hands in her mouth while behind the counter with all the food. Told me she was only touching the thermometer with the hand that was in her mouth. I told her that’s so disgusting and ask for a refund and she didn’t even refund me my full amount.
Service: 1
I can't pay that much for a hamburger... but the Cajon fries are worth it. And honestly, no matter what you're there for, I'd be eating peanuts while you wait for your food. That's why they're there
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Doesn't matter if you order online cause you in a hurry, you will still wait 15 minutes after you get there, happened 3 times already I'm beginning to even lose interest in the entire restaurant
Service: 1
Adrianna & Zeb was just AWESOME❗ IDEAL CUSTOMER SERVICE ❗ WILL ALWAYS EAT HERE❗TRULY APPRECIATED YOU GUYS.... & KEEP UP THE GOOD WORK❗
Atmosphere: 5
Food: 5
Service: 5
Burger and fries almost $20.00 to much money
Atmosphere: 4
Food: 5
Service: 5
1 plain cheeseburger, 1 plain hot dog, 2 fries $40.00 no joke. No thank you.
Atmosphere: 2
Food: 2
Service: 3
Even though I really enjoy Fice Guys, the burger and fried here were not as standard (not sure why). It took a while to get our order and it wasn’t as tasty as usual.
Atmosphere: 3
Food: 3
Service: 4
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