Terrible experience. I was handed the wrong pickup order because it wasn’t ready when I got there. I didn’t notice until I got home. I called and was told they were “too busy” to deal with it. Then I was ignored by being put on hold. They thought I would hang up. After 30 minutes I hung up and called back only to get hung up on immediately. This place is super unprofessional and has terrible customer service.
hannah paulsen
I thought Jimmy John’s was supposed to be freaky fast. My boyfriend and I went to this location because it was on our way to an event that we were barely on time for. Three minutes after we put in our order, we arrived and there was only one worker in the front, just walking around with his hands in his pockets. There was no rush to complete our order. He also had to get someone else to help him make the sandwiches. I did see, however, that there were a total of four people working, so I am confused as to why our order didn’t get out in a timely manner.
nick cygan
I’ve ordered online for years but the past 6 months have been completely trash from wrong orders, missing food and the fact that you wait over a hour after it says out for delivery every time is crazy to me to not even receive the correct order or your drink to be completely watered down because it waited so long. Dont know what’s going on at this location but they need to get it together because freaky fast is not a thing here!
Joshua Feltz
What kind of buffoons work here? I orded a sandwich and chips. They COMPLETELY forgot my chips, and the sandwich was loaded with peppers and onions that I requested be left off. Is this job really that hard?
Mark Henderson
Great sub style sandwiches in a convenient location. The online ordering system is very thorough and comprehensive for people with dietary or food allergy needs. Food was ready and didn't have to wait upon pickup. Will be a regular here.
Dietary restrictions: No-Bread option makes an unwich. So folks how are doing low carb, keto or have celiac disease can still enjoy a sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy East Coast Italian
Xavier W
5 out of 5 stars for me. Pretty empty in there, easy to order, and the staff were super, super chill and polite. Definitely my favorite Jimmy John's in Rockford, with plenty of parking and tables inside as well!
Parking: It's apart of like a strip of stores so plenty of parking all the time
Atmosphere: 5
Food: 5
Service: 5
cambria piazza
i love u jimmy john . =)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
Sondra D
Ordered number 12 and got a lettuce and mayo sandwich that cost almost $10.
Atmosphere: 1
Food: 1
Service: 1
Julia Gyruk
I place a mobile pickup 1 hour before they closed. Not a complicated order because I understand closing in fast food places. Just chips and a simple sandwich. I walk inside, not greeted, just looked at. I wasn’t sure if the pick up was ready because the app didn’t say it was. I also rarely order from Jimmy John’s. So once a worker comes to the register, I say I had a mobile order. He just points to the mobile order rack I didn’t see as I walked in. Not one single word was exchanged with this experience. This is not customer service. I was shocked once I left.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Turkey Sandwich
Andrew Erdmann
Disappointed in this store today, walked in ordered 2 subs, wasn't asked about adding anything to them, Ezra didn't care to ask, nowhere to sit as ALL the tables were dirty and there was wrappers all over the floor under the tables......meanwhile the employees are just standing around.....like really? This atmosphere is supposed to be inviting and the only smells were of garbage and dirty tables.
I place a mobile pickup 1 hour before they closed. Not a complicated order because I understand closing in fast food places. Just chips and a simple sandwich. I walk inside, not greeted, just looked at. I wasn’t sure if the pick up was ready because the app didn’t say it was. I also rarely order from Jimmy John’s. So once a worker comes to the register, I say I had a mobile order. He just points to the mobile order rack I didn’t see as I walked in. Not one single word was exchanged with this experience. This is not customer service. I was shocked once I left.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Turkey Sandwich
Robert Gomez
Bread fire , meat fresh af , only down fall was my sandwich was so watery from the lettuce they had on line half way full of water . Get it together Jimmy Note to self hold the lettuce lmao
Atmosphere: 3
Food: 1
Service: 3
bailey :p
If I could give it 0 stars I would I’m allergic to tomatoes and asked for NO TOMATOES and they gave me EXTRA!!! Do not go here
Amanda Malak
Cameron made my sandwich when I was here and she was so nice and made the best sandwich I've ever had from jimmy johns !
Atmosphere: 5
Food: 5
Service: 5
Brody Vannatta
Delivery driver asked me if my ice was light enough ❤️ I love the place and the people that deliver my food ❤️❤️
Terrible experience. I was handed the wrong pickup order because it wasn’t ready when I got there. I didn’t notice until I got home. I called and was told they were “too busy” to deal with it. Then I was ignored by being put on hold. They thought I would hang up. After 30 minutes I hung up and called back only to get hung up on immediately. This place is super unprofessional and has terrible customer service.
I thought Jimmy John’s was supposed to be freaky fast. My boyfriend and I went to this location because it was on our way to an event that we were barely on time for. Three minutes after we put in our order, we arrived and there was only one worker in the front, just walking around with his hands in his pockets. There was no rush to complete our order. He also had to get someone else to help him make the sandwiches. I did see, however, that there were a total of four people working, so I am confused as to why our order didn’t get out in a timely manner.
I’ve ordered online for years but the past 6 months have been completely trash from wrong orders, missing food and the fact that you wait over a hour after it says out for delivery every time is crazy to me to not even receive the correct order or your drink to be completely watered down because it waited so long. Dont know what’s going on at this location but they need to get it together because freaky fast is not a thing here!
What kind of buffoons work here? I orded a sandwich and chips. They COMPLETELY forgot my chips, and the sandwich was loaded with peppers and onions that I requested be left off. Is this job really that hard?
Great sub style sandwiches in a convenient location. The online ordering system is very thorough and comprehensive for people with dietary or food allergy needs. Food was ready and didn't have to wait upon pickup. Will be a regular here.
Dietary restrictions: No-Bread option makes an unwich. So folks how are doing low carb, keto or have celiac disease can still enjoy a sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy East Coast Italian
5 out of 5 stars for me. Pretty empty in there, easy to order, and the staff were super, super chill and polite. Definitely my favorite Jimmy John's in Rockford, with plenty of parking and tables inside as well!
Parking: It's apart of like a strip of stores so plenty of parking all the time
Atmosphere: 5
Food: 5
Service: 5
i love u jimmy john . =)
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Sandwich
Ordered number 12 and got a lettuce and mayo sandwich that cost almost $10.
Atmosphere: 1
Food: 1
Service: 1
I place a mobile pickup 1 hour before they closed. Not a complicated order because I understand closing in fast food places. Just chips and a simple sandwich. I walk inside, not greeted, just looked at. I wasn’t sure if the pick up was ready because the app didn’t say it was. I also rarely order from Jimmy John’s. So once a worker comes to the register, I say I had a mobile order. He just points to the mobile order rack I didn’t see as I walked in. Not one single word was exchanged with this experience. This is not customer service. I was shocked once I left.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Turkey Sandwich
Disappointed in this store today, walked in ordered 2 subs, wasn't asked about adding anything to them, Ezra didn't care to ask, nowhere to sit as ALL the tables were dirty and there was wrappers all over the floor under the tables......meanwhile the employees are just standing around.....like really? This atmosphere is supposed to be inviting and the only smells were of garbage and dirty tables.
Atmosphere: 2
Food: 5
Service: 2
Restaurantji Recommends
I place a mobile pickup 1 hour before they closed. Not a complicated order because I understand closing in fast food places. Just chips and a simple sandwich. I walk inside, not greeted, just looked at. I wasn’t sure if the pick up was ready because the app didn’t say it was. I also rarely order from Jimmy John’s. So once a worker comes to the register, I say I had a mobile order. He just points to the mobile order rack I didn’t see as I walked in. Not one single word was exchanged with this experience. This is not customer service. I was shocked once I left.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Turkey Sandwich
Bread fire , meat fresh af , only down fall was my sandwich was so watery from the lettuce they had on line half way full of water . Get it together Jimmy Note to self hold the lettuce lmao
Atmosphere: 3
Food: 1
Service: 3
If I could give it 0 stars I would I’m allergic to tomatoes and asked for NO TOMATOES and they gave me EXTRA!!! Do not go here
Cameron made my sandwich when I was here and she was so nice and made the best sandwich I've ever had from jimmy johns !
Atmosphere: 5
Food: 5
Service: 5
Delivery driver asked me if my ice was light enough ❤️ I love the place and the people that deliver my food ❤️❤️
Atmosphere: 5
Food: 5
Service: 5
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