I had one of the worst experiences I’ve ever had at this MOD Pizza location. When I walked in, there were three employees hanging around by the drink station. One went to the back, another left the store completely, and the third was sweeping. I stood in line for seven full minutes with no other customers in the store before anyone even acknowledged me.
The woman sweeping was standing only a few feet away and clearly saw me waiting, but it took her that long to finally come over. When she did, she didn’t greet me or even say hello—just immediately asked, “What would you like?” To make matters worse, she didn’t wash her hands after sweeping and using a dustpan before handling food, and she had headphones in the entire time.
She completed my order but then just set my pizza down on the counter instead of putting it in the oven. It sat there for about four more minutes until another employee finally came out and placed it in the oven. By that point, I had already wasted over 11 minutes waiting.
I normally don’t complain about service because I understand employees can be busy, but this was just disrespectful and unsanitary. The woman with headphones disappeared to the back after sweeping, and it felt like no one cared about the customers at all. The only saving grace was the employee who eventually put my pizza in the oven—she was kind, but honestly should have stepped in sooner.
On top of that, the counter area where they set food was cluttered with an open pizza box and a soda cup someone was clearly eating from. Totally unprofessional and unclean.
I don’t think I’ll be back to this location. I’d rather drive a little farther to the Rockford MOD where the staff actually knows how to treat customers.
Atmosphere: 1
Food: 1
Service: 1
Abo Alosh
Slow customer service waiting for the order for 13 minutes then they told me it’s not ready yet we didn’t start yet 😡
Service: 1
Joel Kenyon
Fast food, good prices and vegan options!
Atmosphere: 4
Food: 5
Service: 4
J J
Girl working there has a bad attitude. Better know exactly what you want without skipping a beat or she will get irritated.
Atmosphere: 1
Food: 5
Service: 1
Steve Vaughn
Had a great experience the last time we ate here. Pizzas were awesome. Jaylynn made us the perfect pizzas!!
Atmosphere: 5
Food: 5
Service: 5
kya steiner
terrible. would give -5 if i could.
Angellinaa x
Highly affordable & picky child approved!
nida Ploy
Many selections of Pizza, and you can add more topping. PIzza is thin and crispy. We ordered the Jasper spicy chicken, but we didn't taste any spicy at all.
Nina Floyd
Walked in to order, 5 workers, no one said a word. 3 people in front of us all working on call in orders. After 5 minutes of being ignored, we just left. Sad thing is, we had someone with us for there first time to eat at MOD'S
Food is fine but it’s 9pm and they’re shutting down half the dine in area and cramming people on one side. I understand they have to clean but it’s not even close to closing.
Sara Ryks
Most of the employees were great except the one ringing us up. Every time we asked a question she had an attitude. Food was cooked great though.
I had one of the worst experiences I’ve ever had at this MOD Pizza location. When I walked in, there were three employees hanging around by the drink station. One went to the back, another left the store completely, and the third was sweeping. I stood in line for seven full minutes with no other customers in the store before anyone even acknowledged me.
The woman sweeping was standing only a few feet away and clearly saw me waiting, but it took her that long to finally come over. When she did, she didn’t greet me or even say hello—just immediately asked, “What would you like?” To make matters worse, she didn’t wash her hands after sweeping and using a dustpan before handling food, and she had headphones in the entire time.
She completed my order but then just set my pizza down on the counter instead of putting it in the oven. It sat there for about four more minutes until another employee finally came out and placed it in the oven. By that point, I had already wasted over 11 minutes waiting.
I normally don’t complain about service because I understand employees can be busy, but this was just disrespectful and unsanitary. The woman with headphones disappeared to the back after sweeping, and it felt like no one cared about the customers at all. The only saving grace was the employee who eventually put my pizza in the oven—she was kind, but honestly should have stepped in sooner.
On top of that, the counter area where they set food was cluttered with an open pizza box and a soda cup someone was clearly eating from. Totally unprofessional and unclean.
I don’t think I’ll be back to this location. I’d rather drive a little farther to the Rockford MOD where the staff actually knows how to treat customers.
Atmosphere: 1
Food: 1
Service: 1
Slow customer service waiting for the order for 13 minutes then they told me it’s not ready yet we didn’t start yet 😡
Service: 1
Fast food, good prices and vegan options!
Atmosphere: 4
Food: 5
Service: 4
Girl working there has a bad attitude. Better know exactly what you want without skipping a beat or she will get irritated.
Atmosphere: 1
Food: 5
Service: 1
Had a great experience the last time we ate here. Pizzas were awesome. Jaylynn made us the perfect pizzas!!
Atmosphere: 5
Food: 5
Service: 5
terrible. would give -5 if i could.
Highly affordable & picky child approved!
Many selections of Pizza, and you can add more topping. PIzza is thin and crispy. We ordered the Jasper spicy chicken, but we didn't taste any spicy at all.
Walked in to order, 5 workers, no one said a word. 3 people in front of us all working on call in orders. After 5 minutes of being ignored, we just left. Sad thing is, we had someone with us for there first time to eat at MOD'S
Great staff
Restaurantji Recommends
Food is fine but it’s 9pm and they’re shutting down half the dine in area and cramming people on one side. I understand they have to clean but it’s not even close to closing.
Most of the employees were great except the one ringing us up. Every time we asked a question she had an attitude. Food was cooked great though.
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Create Your Own Pizza
Good pizza and staff were nice
Atmosphere: 4
Food: 4
Service: 4
Good pizza
Atmosphere: 5
Food: 5
Service: 5
Our new favorite pizza place! Win!
Atmosphere: 5
Food: 5
Service: 5
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