Panera Bread

1512 West Lane Rd, Machesney Park
(815) 316-2554

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Recent Reviews

Happy Valentines Day everyone! I called in to place an order for a lunch meeting today and I was blown away by the customer service I received. Ryah assisted me with my order. She was very professional, caring and kind. Her customer service was outstanding. She deserves a raise! Thank you again so much and we will defiantly be ordering from here always! :)
Panara is always expensive for the portions you get. Regardless, their food is pretty good. They run out of bread way too often. If you order food on the app, they don't bother calling you to let you know they are out of something. They will wait till you get there for your pick up time, then ask you what different bread you want and make you wait even longer for your food. I don't recommend using their app till they can get it right for their customers. But highly recommend...
Bread too hard, messed up on soup (wanted and on the menu said bread bowl) but kitchen staff gave bowl for us to pour into. Also didn't understand the take 2 items thought as per menu that it was 7.59 for both?! Still dont understand where it was explained on the hanging menu that the soup would be an extra fee?! But at least we tried it

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