Very friendly staff at this location! Will come back again hopefully for some more pumpkin spice frappuchinos!
Ellen Rosenwinkel
Very poor customer service experience. Ice water on a hot day is not an unreasonable request. The manager here doubled down on the ‘new CEO’s policy’ of not offering water instead of using this as an opportunity to provide excellent customer service. It’s disappointing, and as a former barista I would like to think I’d have handled the situation very differently.
I see I’m not the only one who has noticed this ‘policy’. Maybe consider changing this. To not offer ice water feels very anti-customer to me.
Service: 1
Kayla Bedows
Everything about starbucks is always the best. Thank you guys! Recommended drinks - Strawberry acia refresher or iced white chocolate mocha with no whip cream. Add caramel drizzle and add vanilla sweet cream cold foam. The best 👌 💕
Atmosphere: 5
Food: 5
Service: 5
Blake
The drinks are consistent, the service is fast, and the staff actually knows what they’re doing. It’s a solid place to stop, get what you need, and get going. The mobile app makes things even easier—order ahead, skip the line, and roll out. Reliable, quick, and always hits the spot.
Atmosphere: 5
Food: 5
Service: 5
Unit Twelve
My wife decided to go in because the drive-through was about 25 cars long out to the road. I made sure to notice the last couple of cars and wouldn’t you know it my wife was still in there 12 minutes past that last car.
Atmosphere: 4
Food: 4
Service: 1
TC Bell
The guy in the window today had amazing customer service. Recognizing me as a regular. Not sure who he is but he should be promoted.
Ocean Breeze
Drive-thru should be quick and convenient! Waiting 15 min is not acceptable
Destiny Nielsen
I live in Rockford, but drive to this location for the perfect shaken espresso! Thank you guys for taking your time to make it RIGHT!!
Iris Perez
If I could give this establishment 0 stars, I would. The representative that took our order was EXTREMELY rude to my son's and I. She did not give me a receipt or ask if I wanted one and rolled her eyes at me when I went to ask for one. No, I did not receive a receipt for my transaction. If possible, go to a different one!
Atmosphere: 1
Food: 1
Service: 1
Lisa Cauley
If I could give it a zero i would. Yesterday We ordered a French vanilla latte & i was going to get a slice of the delicious looking banana bread however as I look in the case where the food was there were approximately ( no joke) about 25 large gnats flying around the food and landing on the food. The husband said his coffee was nasty. He said it tasted like super old coffee. Staff was polite however the about of bugs on the food was very disturbing 🤮 NEEDLESS TO SAY WE WILL NOT BE STOPPING THERE AGAIN!!!
We love coming to visit when Maddie is working, she would always get order correct and know it when we walked in. Have not seen her in a while and service is not the same without her :(
Atmosphere: 3
Food: 3
Service: 3
Karen Coleman-Price
Always love this place, worth the wait when they are busy.
I get Starbucks every single morning and I get the same exact thing. I refuse to go on Thursdays anymore. The girl that works the drive thru window NEVER gets my order right. It's not hard to read the order. I pay extra for things and the Thursday crew obviously either can't read or don't care.
Very friendly staff at this location! Will come back again hopefully for some more pumpkin spice frappuchinos!
Very poor customer service experience. Ice water on a hot day is not an unreasonable request. The manager here doubled down on the ‘new CEO’s policy’ of not offering water instead of using this as an opportunity to provide excellent customer service. It’s disappointing, and as a former barista I would like to think I’d have handled the situation very differently.
I see I’m not the only one who has noticed this ‘policy’. Maybe consider changing this. To not offer ice water feels very anti-customer to me.
Service: 1
Everything about starbucks is always the best. Thank you guys! Recommended drinks - Strawberry acia refresher or iced white chocolate mocha with no whip cream. Add caramel drizzle and add vanilla sweet cream cold foam. The best 👌 💕
Atmosphere: 5
Food: 5
Service: 5
The drinks are consistent, the service is fast, and the staff actually knows what they’re doing. It’s a solid place to stop, get what you need, and get going. The mobile app makes things even easier—order ahead, skip the line, and roll out. Reliable, quick, and always hits the spot.
Atmosphere: 5
Food: 5
Service: 5
My wife decided to go in because the drive-through was about 25 cars long out to the road. I made sure to notice the last couple of cars and wouldn’t you know it my wife was still in there 12 minutes past that last car.
Atmosphere: 4
Food: 4
Service: 1
The guy in the window today had amazing customer service. Recognizing me as a regular. Not sure who he is but he should be promoted.
Drive-thru should be quick and convenient! Waiting 15 min is not acceptable
I live in Rockford, but drive to this location for the perfect shaken espresso! Thank you guys for taking your time to make it RIGHT!!
If I could give this establishment 0 stars, I would. The representative that took our order was EXTREMELY rude to my son's and I. She did not give me a receipt or ask if I wanted one and rolled her eyes at me when I went to ask for one. No, I did not receive a receipt for my transaction. If possible, go to a different one!
Atmosphere: 1
Food: 1
Service: 1
If I could give it a zero i would. Yesterday We ordered a French vanilla latte & i was going to get a slice of the delicious looking banana bread however as I look in the case where the food was there were approximately ( no joke) about 25 large gnats flying around the food and landing on the food. The husband said his coffee was nasty. He said it tasted like super old coffee. Staff was polite however the about of bugs on the food was very disturbing 🤮 NEEDLESS TO SAY WE WILL NOT BE STOPPING THERE AGAIN!!!
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Friendly great service delicious drinks
Atmosphere: 5
Food: 5
Service: 5
Music was very loud
Atmosphere: 4
Food: 5
Service: 5
We love coming to visit when Maddie is working, she would always get order correct and know it when we walked in. Have not seen her in a while and service is not the same without her :(
Atmosphere: 3
Food: 3
Service: 3
Always love this place, worth the wait when they are busy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant, Iced Caramel Macchiato
I get Starbucks every single morning and I get the same exact thing. I refuse to go on Thursdays anymore. The girl that works the drive thru window NEVER gets my order right. It's not hard to read the order. I pay extra for things and the Thursday crew obviously either can't read or don't care.
Loading...