Subway
10223 N 2nd St, Machesney Park
(815) 654-1090
Recent Reviews
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The guy running the shop is is lazy
This subway always has excuses on not having ingredients PIZZA
Atmosphere: 1
Food: 1
Service: 1
I am very disappointed. I called to check on an item that is brand new and someone answer the phone barely spoke to me said no, and then hung up on me. Very disrespectful and rude. That is not good. Customer service.
Atmosphere: 1
Service: 1
They don't accept coupons when the grumpy old guy is working. When he isn't, they do. How does a BLT not count for coupons. I understand The Monster, MexiCali, and Turkey Cali Club are excluded (it says that on the coupon), but a basic BLT is excluded by store policy?? What CAN you get with the coupon??? A grilled cheese is probably premium to this old man. I'm not spending $12.49 for a foot long from a SUBWAY when I can get a full meal from an actual sit down restaurant for the same price. There's no convenience, no saving, and no flavor - what on earth makes you think a sandwich is worth this? No chips or drink either for a $12.50 sandwich
I have to come in and supervise the making of my *sandwich* anyway. There's no drive thru. They give you the worst of the veggies (nothing but tomato ends that are just stringy peels)
And what in the green acres makes him think it's appropriate to scream at employees and wag his finger in customers faces?
I know many languages are tonal, so they sound strange to English only speakers - but there is no way to mistake that he was chewing this woman out
This woman is barely tall enough to see through the glass veggie/meat case
There's never an excuse to scream at an employee, especially not in front of customers. What about this makes a pleasant dining experience?
They handle cash AND food without changing gloves. Id say "lick the credit card machine," as a joke, but something tells me it would be a full price experience that doesn't take coupons.
0/10, I want the oxygen I wasted inside back
Atmosphere: 1
Food: 1
Service: 1
they cancelled my order with no explanation given I was on my way to the restaurant when they cancel my order I think they have to remove that subway from the app.
Atmosphere: 1
Food: 1
Service: 1
Servicing bad lettuces.
Atmosphere: 2
Food: 1
Service: 3
Food is usually good. They prioritize online orders rather than in-person orders, which is surprising to me. Don’t like that you get prompted to tip but who doesn’t these days.
Nice staff and service!!
Atmosphere: 4
Food: 4
Service: 5
This place has poor management. It's open sometimes and not sometimes when it's supposed to be.I would never order a sandwich from here as you may be locked out from getting
Atmosphere: 2
Food: 2
Service: 1
I think this is a family owned subway and they're are super super nice. The owner guy remembers me from when I first started to stop by for lunch. They're very nice
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The girl who was there taking our order was very rude and impatient we were nice the whole time there was no one else there till we where almost done the whole time she had her AirPod in and was on the phone she constantly asked us questions about are food that were last minute like she ask one question about one sandwich then completely ask the same question about the others rudely we didn’t even get the chance to explain what we wanted
Service: 1
There was barely any tuna on my sandwich.
Service: 1
Tell me why it is 6:46pm and they say their open,but the door is locked and I didn't see anyone,but all the lights are on,well I guess your not getting my money
Closed early at 6 pm on January 4th, 2024 for nothing. Ridiculous
Their veggies are ALWAYS fresh, & service is ALWAYS good! Definitely come to this one!The bad reviews about coupons, there is a sign inside that clearly states what coupons they don’t accept. That can’t be posted on the online order app. And there “skimpy” on the coupons because they don’t get a lot of business. Clearly they are hidden away off a busy street.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T, Fountain Beverage, Black Forest Ham for Kids
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