They have a decent assortment of frozen yogurt. Tastes pretty good
Frank Zimmerman
Decided to get some frozen yogurt but the yogurt came out runny. The lady behind the counter said she'd have to check the temperature on that and offered to let me get a new bowl. The second one was better. Got to the toppings area and there were gnats crawling all over which was disgusting. Paid $15 for 3 small tubs of frozen yogurt. Sat inside and was continuously bombarded by gnats (cold weather outside!). The floor was disgusting and unclean, with crumbs and candies wedged into the bottom of their booth seat. I can confidently say that I will not return again.
TherealJR
Getting very expensive. Price always going up. 3 little kids and to adults I think was $44.
Priten Shah
I like taste of yummy yogart.
Olivia Qua
not clean store smells so bad owner is not nice
Makenzie Madden
Worst Customer Service I’ve Ever Experienced! Avoid Yumberry Frozen Yogurt I stepped into Yumberry Frozen Yogurt in Machesney Park with my significant other expecting a fun treat. Instead, I got one of the most bizarre and hostile customer service encounters I’ve ever had.
No one was at the register when we walked in, so we grabbed our own spoons and cups to quickly try one flavor—literally a tiny taste—so we could make a confident purchase. Out runs a woman with blue and black hair, acting frantic, scolding us for trying a flavor. We immediately threw away our spoons as she demanded.
A small drip of yogurt almost fell from my cup, so I caught it with my hand and ate it (not a crime last I checked). She then threatened to make us throw away our entire bowls—which we were moments away from paying for—just because we had dared to taste a flavor earlier.
I calmly explained that I used to work at a frozen yogurt shop for years, so I understand policies, but asked if they offer any kind of compensation or exchange for unsatisfied customers. She said no. I asked what would happen if the yogurt was expired or the machine dirty still no. Even more shocking? She’s worked there for a year and “isn’t sure” about basic service procedures.
Her reasoning for the extreme rules? COVID. In 2025. Meanwhile, the same yogurt she wanted me to throw away would’ve been wasted anyway.
This is a frozen yogurt shop, not a high-security lab. Other froyo shops happily let customers taste flavors and will gladly fix an order if something’s wrong. Here? You’re treated like a criminal for wanting to be sure you’ll enjoy what you’re buying.
Do yourself a favor and spend your money somewhere that actually wants you to come back. This place clearly doesn’t.
Brian Nordstrom
The place was dirty. They were out of a few flavors. Not a wide variety.
I like Yumberry. However, the hours say closed Mondays. b When I have gone on Tuesday, they are not open. Please update the hours.
Stephanie Henson
We love coming here winter, rain, or shine! Always the perfect treat.
Jessie Hanson
Unfortunately this is the closest froyo establishment to me and the cleanliness is absolutely disgusting. The floor is constantly dirty and the workers don't refill toppings.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Frozen Yogurt
Jessie
Unfortunately this is the closest froyo establishment to me and the cleanliness is absolutely disgusting. The floor is constantly dirty and the workers don't refill toppings. Sad
Absolutely delicious and amazing☺️
Seems to be the hours are more of a suggestion.
Lots of choices friendly staff
They have a decent assortment of frozen yogurt. Tastes pretty good
Decided to get some frozen yogurt but the yogurt came out runny. The lady behind the counter said she'd have to check the temperature on that and offered to let me get a new bowl. The second one was better. Got to the toppings area and there were gnats crawling all over which was disgusting. Paid $15 for 3 small tubs of frozen yogurt. Sat inside and was continuously bombarded by gnats (cold weather outside!). The floor was disgusting and unclean, with crumbs and candies wedged into the bottom of their booth seat. I can confidently say that I will not return again.
Getting very expensive. Price always going up. 3 little kids and to adults I think was $44.
I like taste of yummy yogart.
not clean store smells so bad owner is not nice
Worst Customer Service I’ve Ever Experienced!
Avoid Yumberry Frozen Yogurt
I stepped into Yumberry Frozen Yogurt in Machesney Park with my significant other expecting a fun treat. Instead, I got one of the most bizarre and hostile customer service encounters I’ve ever had.
No one was at the register when we walked in, so we grabbed our own spoons and cups to quickly try one flavor—literally a tiny taste—so we could make a confident purchase. Out runs a woman with blue and black hair, acting frantic, scolding us for trying a flavor. We immediately threw away our spoons as she demanded.
A small drip of yogurt almost fell from my cup, so I caught it with my hand and ate it (not a crime last I checked). She then threatened to make us throw away our entire bowls—which we were moments away from paying for—just because we had dared to taste a flavor earlier.
I calmly explained that I used to work at a frozen yogurt shop for years, so I understand policies, but asked if they offer any kind of compensation or exchange for unsatisfied customers. She said no. I asked what would happen if the yogurt was expired or the machine dirty still no. Even more shocking? She’s worked there for a year and “isn’t sure” about basic service procedures.
Her reasoning for the extreme rules? COVID. In 2025. Meanwhile, the same yogurt she wanted me to throw away would’ve been wasted anyway.
This is a frozen yogurt shop, not a high-security lab. Other froyo shops happily let customers taste flavors and will gladly fix an order if something’s wrong. Here? You’re treated like a criminal for wanting to be sure you’ll enjoy what you’re buying.
Do yourself a favor and spend your money somewhere that actually wants you to come back. This place clearly doesn’t.
The place was dirty. They were out of a few flavors. Not a wide variety.
Restaurantji Recommends
Good clean place. Awesome dessert.
I like Yumberry.
However, the hours say closed Mondays. b When I have gone on Tuesday, they are not open. Please update the hours.
We love coming here winter, rain, or shine! Always the perfect treat.
Unfortunately this is the closest froyo establishment to me and the cleanliness is absolutely disgusting. The floor is constantly dirty and the workers don't refill toppings.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Frozen Yogurt
Unfortunately this is the closest froyo establishment to me and the cleanliness is absolutely disgusting. The floor is constantly dirty and the workers don't refill toppings. Sad
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