Worst Customer Service I’ve Ever Experienced! Avoid Yumberry Frozen Yogurt I stepped into Yumberry Frozen Yogurt in Machesney Park with my significant other expecting a fun treat. Instead, I got one of the most bizarre and hostile customer service encounters I’ve ever had.
No one was at the register when we walked in, so we grabbed our own spoons and cups to quickly try one flavor—literally a tiny taste—so we could make a confident purchase. Out runs a woman with blue and black hair, acting frantic, scolding us for trying a flavor. We immediately threw away our spoons as she demanded.
A small drip of yogurt almost fell from my cup, so I caught it with my hand and ate it (not a crime last I checked). She then threatened to make us throw away our entire bowls—which we were moments away from paying for—just because we had dared to taste a flavor earlier.
I calmly explained that I used to work at a frozen yogurt shop for years, so I understand policies, but asked if they offer any kind of compensation or exchange for unsatisfied customers. She said no. I asked what would happen if the yogurt was expired or the machine dirty still no. Even more shocking? She’s worked there for a year and “isn’t sure” about basic service procedures.
Her reasoning for the extreme rules? COVID. In 2025. Meanwhile, the same yogurt she wanted me to throw away would’ve been wasted anyway.
This is a frozen yogurt shop, not a high-security lab. Other froyo shops happily let customers taste flavors and will gladly fix an order if something’s wrong. Here? You’re treated like a criminal for wanting to be sure you’ll enjoy what you’re buying.
Do yourself a favor and spend your money somewhere that actually wants you to come back. This place clearly doesn’t.
Brian Nordstrom
The place was dirty. They were out of a few flavors. Not a wide variety.
X_TheWarDoctor_X
Good clean place. Awesome dessert.
Lisa Mehaffey
I like Yumberry. However, the hours say closed Mondays. b When I have gone on Tuesday, they are not open. Please update the hours.
Stephanie Henson
We love coming here winter, rain, or shine! Always the perfect treat.
Jessie Hanson
Unfortunately this is the closest froyo establishment to me and the cleanliness is absolutely disgusting. The floor is constantly dirty and the workers don't refill toppings.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Frozen Yogurt
Jessie
Unfortunately this is the closest froyo establishment to me and the cleanliness is absolutely disgusting. The floor is constantly dirty and the workers don't refill toppings. Sad
may291995
Delicious and fun
Atmosphere: 5
Food: 5
Service: 5
gretchen poff
Terrible service, we got here 15 mins after it opened and the doors were still locked and only half the machines were working and the chairs were put up on tables. Worker was on his phone when unlocking the doors and during the “set up portion” of the morning and he had a terrible smell, the worker was still putting some of the machines together so we waited over 30 minutes for the worker to not have the machine ready still and when the machines were “ready” it was just liquid… it’s a good chain just not this store apparently
Family wanted a sweet treat tonight after dinner and we stopped in. Experience was great. The product wasn't as overly priced as most other frozen yogurt places with a similar foot print. There were a couple young ladies working and they were busy when we went. Both were very pleasant and working hard! I even asked one of the ladies if I could get a towel to wipe down the table we sat at because it was sticky. She apologized and offered to wipe it down herself. I told her a family with a toddler who really enjoyed her fro-yo had just left and I would do it. I think she was hesitant to hand it to me because she thought it was her job. I don't know the owner, but the young lady with glasses, tattoos, and multicolored dyed hair is awesome! If my business were located in the area I would try to poach her!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
Guadalupe Reyes Salinas
You need to fix your hours this is so inconvenient
Kim Owen
The yogurt is really delicious! Lots of flavors to choose from and tons of toppings to choose from.
Dietary restrictions: They have dairy free options.
Parking: I've never had an issue with finding a parking spot.
Kid-friendliness: Kids love it! They get to serve themselves.
not clean store smells so bad owner is not nice
Worst Customer Service I’ve Ever Experienced!
Avoid Yumberry Frozen Yogurt
I stepped into Yumberry Frozen Yogurt in Machesney Park with my significant other expecting a fun treat. Instead, I got one of the most bizarre and hostile customer service encounters I’ve ever had.
No one was at the register when we walked in, so we grabbed our own spoons and cups to quickly try one flavor—literally a tiny taste—so we could make a confident purchase. Out runs a woman with blue and black hair, acting frantic, scolding us for trying a flavor. We immediately threw away our spoons as she demanded.
A small drip of yogurt almost fell from my cup, so I caught it with my hand and ate it (not a crime last I checked). She then threatened to make us throw away our entire bowls—which we were moments away from paying for—just because we had dared to taste a flavor earlier.
I calmly explained that I used to work at a frozen yogurt shop for years, so I understand policies, but asked if they offer any kind of compensation or exchange for unsatisfied customers. She said no. I asked what would happen if the yogurt was expired or the machine dirty still no. Even more shocking? She’s worked there for a year and “isn’t sure” about basic service procedures.
Her reasoning for the extreme rules? COVID. In 2025. Meanwhile, the same yogurt she wanted me to throw away would’ve been wasted anyway.
This is a frozen yogurt shop, not a high-security lab. Other froyo shops happily let customers taste flavors and will gladly fix an order if something’s wrong. Here? You’re treated like a criminal for wanting to be sure you’ll enjoy what you’re buying.
Do yourself a favor and spend your money somewhere that actually wants you to come back. This place clearly doesn’t.
The place was dirty. They were out of a few flavors. Not a wide variety.
Good clean place. Awesome dessert.
I like Yumberry.
However, the hours say closed Mondays. b When I have gone on Tuesday, they are not open. Please update the hours.
We love coming here winter, rain, or shine! Always the perfect treat.
Unfortunately this is the closest froyo establishment to me and the cleanliness is absolutely disgusting. The floor is constantly dirty and the workers don't refill toppings.
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Frozen Yogurt
Unfortunately this is the closest froyo establishment to me and the cleanliness is absolutely disgusting. The floor is constantly dirty and the workers don't refill toppings. Sad
Delicious and fun
Atmosphere: 5
Food: 5
Service: 5
Terrible service, we got here 15 mins after it opened and the doors were still locked and only half the machines were working and the chairs were put up on tables. Worker was on his phone when unlocking the doors and during the “set up portion” of the morning and he had a terrible smell, the worker was still putting some of the machines together so we waited over 30 minutes for the worker to not have the machine ready still and when the machines were “ready” it was just liquid… it’s a good chain just not this store apparently
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Frozen Yogurt
Restaurantji Recommends
Family wanted a sweet treat tonight after dinner and we stopped in. Experience was great. The product wasn't as overly priced as most other frozen yogurt places with a similar foot print. There were a couple young ladies working and they were busy when we went. Both were very pleasant and working hard! I even asked one of the ladies if I could get a towel to wipe down the table we sat at because it was sticky. She apologized and offered to wipe it down herself. I told her a family with a toddler who really enjoyed her fro-yo had just left and I would do it. I think she was hesitant to hand it to me because she thought it was her job. I don't know the owner, but the young lady with glasses, tattoos, and multicolored dyed hair is awesome! If my business were located in the area I would try to poach her!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Yogurt
You need to fix your hours this is so inconvenient
The yogurt is really delicious! Lots of flavors to choose from and tons of toppings to choose from.
Dietary restrictions: They have dairy free options.
Parking: I've never had an issue with finding a parking spot.
Kid-friendliness: Kids love it! They get to serve themselves.
Recommended dishes: Frozen Yogurt
Delicious and not too sweet
very nice, clean,.
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