Cracker Barrel Old Country Store
1101 Charleston Ave E, Mattoon
(217) 234-9091
Recent Reviews
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Bacon and biscuits and hashbrown casserole are not what they used to be
Atmosphere: 5
Food: 1
Service: 5
Perfect my favorite place to eat
Atmosphere: 5
Food: 5
Service: 5
Amiar and Jessie Jackson were awesome. Great experience. Thank you.
Atmosphere: 5
Food: 4
Service: 5
Okra tasted like it was leftover from lunch. It was hard, chewy, and cold. Mine and husband's. NEVER had such yuck for fried breaded okra! We were early, just before 5 pm. The waitress was a sweetheart. We were traveling and I didn't want to wait for new food so we ate and left. The fish was great. Hushpuppies were good. But there's no way staff didn't know they were serving lunch leftovers ... cold.
Atmosphere: 4
Food: 2
Service: 4
Always enjoy having a meal with friends at Cracker w
Atmosphere: 5
Food: 5
Service: 5
Sub par from other CBs I've gone to. No freshwater,no cofee, stale food. Typical of a highway restaurant unfortunately.
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst cracker barrel ive been to. Food was ok. Just the worst service I've endured. Stuff happens. People like their phones more then tip money.
Atmosphere: 1
Food: 1
At no fault of their own. The building didn't have water to drink. This meant a limited menu and drinks. I appreciate how the staff all worked together to offer meal options to folks like me who were on the road traveling. I gave three stars for the food based only on my experience with a limited menu. Otherwise, five stars should have been selected.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Biscuits and Gravy, Fried Apples, Sausage, Hashbrown Casserole
The food was amazing, and customer service was PHENOMENONAL! Joshua was the waiter and he was just so nice to me and my family. He was an amazing waiter and deserves promotion. Great day at Cracker Barrell.
Atmosphere: 5
Food: 5
Service: 5
Order was messed up
Atmosphere: 3
Food: 2
Service: 2
Restaurantji Recommends
Kid-friendliness: The waitress we had was rude
Atmosphere: 4
Food: 1
Service: 1
The food is great...I can always get a nice vegan breakfast here. They have impossible sausage patties, big bowl of grits (no butter of course) and toast...the fried apples too. For the big bowl of grits they charge you double but grits aren't that much. I prefer to dine-in here...the prices are pretty decent...
Dietary restrictions: Vegan
Atmosphere: 5
Food: 5
Service: 2
Fried chicken was dry. I mentioned it to the server and said he should probably let the manager know. He apologized, but no one approached our table. At the register, I mentioned this to the cashier as well. She apologized and asked if I wanted to talk to a manager. I didn't really have time at that point. Not sure if anyone alerted a manager, but you have emailed to ask me to submit a survey, so here it is.
Atmosphere: 4
Food: 2
Service: 5
When we arrived we were told they were no longer taking names for a table. You could either check in on the app or check at the podium periodically to see if a table has opened up. It was a mess. You have a lot of elderly customers that do not use/have the app. Please go back to taking names!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pancake, Chicken Pot Pie, Biscuits and Gravy, Hashbrown Casserole
Huge shortage of staff with long wait for order to be taken and food to be brought out. Food was not up to standard. Very disappointed. What staff was available were trying really hard but couldn't seem to keep up or check back with customers on food.
Atmosphere: 2
Food: 2
Service: 2
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