Worst Mc Donald's I've been to in a while. Manager was extremely rude and using multiple F-words behind the counter. We ordered meals and the cashier rang up sandwiches and drinks instead, she also put in the wrong order and argued when we said it was different.
Atmosphere: 1
Food: 2
Service: 1
Dannah Hartsock
I got the wrong drinks and whoever answered the phone was horribly rude to me about it. I was asking about my options for a partial refund because I got the smaller size than I ordered, and she had an incredibly mean tone with me. I understand that she doesn't have to be cheery, but I felt unwelcome and like I was being a hassle. So, food is fine, the person handling phone calls is especially rude.
Food: 5
Service: 1
Marla Calhoun
Shouldn't have to unwrap my sandwich in the drive thru to check if it's right.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Large Fries, Fries, Chicken Mcnuggets
Angela Hernandez
Kid-friendliness: Play place
Recommended dishes: Large Fries
Jeremy Matthew
If I could leave 0 stars I would. I waited 30 minutes for a McChicken. Horrible place. Will not go to again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Crispy Chicken Sandwich
Wilson Hatten
The food was terrible got singles when ordered doubles. Fries were cold waste of time
Atmosphere: 1
Food: 1
Service: 1
Shane Jones
Ordered a chicken nugget meal with some other food and the intelligent people forget the chicken nuggets!! Seriously?!?!?
Food: 2
Service: 1
Sherrie Coen
Parking: Today we had breakfast @ MD on south 45, Mattoon Illinois & lunch @ MD on Rt 16 @ the NE edge of Mattoon Illinois. Both fit the above survey. Very friendly & helpful waitresses!
Overall amazing the service is a little iffy cuz you know there's some rude workers there but you know just ignore them the food is overall great the place is clean and you guys even have a play place that's awesome but overall great
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Double Cheeseburger, Mcchicken, Large Fries, Crispy Chicken Sandwich, Spicy Crispy Chicken Sandwich, Mccafé Caramel Iced Coffee, Cheese Biscuit Cheese Mcgriddles, Big Breakfast, Hamburger, Fries, Big Mac, Mcmuffin, Croissant, Buttermilk Crispy Chicken, Chicken Mcnuggets, Pancake, Raw Quarterpounder They Sold My Sister and Food Poisoning Her
The fish we ask for wasn't fresh we told them please fresh food and wasn't I ask for no salt on fries still salt and they are doing work in place I think that side should be close out and I don't think cashier should handle money and food at same time not sanitize.
Atmosphere: 3
Food: 3
Service: 2
Caster Bryant
All of my food was old and cold as ice, they also forgot my coffee order from Charleston instead
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, Cheeseburger
K V
Rude service at the drive thru here, which is out of place for this small town I visit regularly. I was asked to move my car up in the drive thru until an employee could bring me my stuff. I moved up as close as I could to the car that was already waiting for their order in front of me. Next thing I hear a worker yelling at me from the drive thru to move my car up more. Did she want me to crash into the car in front of me? There is a polite way to ask, and then there is the demanding way that would have caused a rear-end accident. This McDonalds chose the latter. Train your employees to open their eyes and be polite!
Atmosphere: 1
Food: 2
Service: 1
Michael Kline
Good memories of happy meals and playing on the playground
Atmosphere: 5
Food: 5
Service: 5
RLS
Wow, this visit was much improved. It was one of the best filet of fish sandwiches i had in years. Quick service, friendly staff. I was impressed, much improved!
Horrible management very rude and mouthy
Atmosphere: 1
Food: 3
Service: 1
Worst Mc Donald's I've been to in a while. Manager was extremely rude and using multiple F-words behind the counter. We ordered meals and the cashier rang up sandwiches and drinks instead, she also put in the wrong order and argued when we said it was different.
Atmosphere: 1
Food: 2
Service: 1
I got the wrong drinks and whoever answered the phone was horribly rude to me about it. I was asking about my options for a partial refund because I got the smaller size than I ordered, and she had an incredibly mean tone with me. I understand that she doesn't have to be cheery, but I felt unwelcome and like I was being a hassle. So, food is fine, the person handling phone calls is especially rude.
Food: 5
Service: 1
Shouldn't have to unwrap my sandwich in the drive thru to check if it's right.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Large Fries, Fries, Chicken Mcnuggets
Kid-friendliness: Play place
Recommended dishes: Large Fries
If I could leave 0 stars I would. I waited 30 minutes for a McChicken. Horrible place. Will not go to again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Crispy Chicken Sandwich
The food was terrible got singles when ordered doubles. Fries were cold waste of time
Atmosphere: 1
Food: 1
Service: 1
Ordered a chicken nugget meal with some other food and the intelligent people forget the chicken nuggets!! Seriously?!?!?
Food: 2
Service: 1
Parking: Today we had breakfast @ MD on south 45, Mattoon Illinois & lunch @ MD on Rt 16 @ the NE edge of Mattoon Illinois. Both fit the above survey. Very friendly & helpful waitresses!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Mcchicken, Crispy Chicken Sandwich, Spicy Crispy Chicken Sandwich, Big Mac, Chicken Mcnuggets
Overall amazing the service is a little iffy cuz you know there's some rude workers there but you know just ignore them the food is overall great the place is clean and you guys even have a play place that's awesome but overall great
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Double Cheeseburger, Mcchicken, Large Fries, Crispy Chicken Sandwich, Spicy Crispy Chicken Sandwich, Mccafé Caramel Iced Coffee, Cheese Biscuit Cheese Mcgriddles, Big Breakfast, Hamburger, Fries, Big Mac, Mcmuffin, Croissant, Buttermilk Crispy Chicken, Chicken Mcnuggets, Pancake, Raw Quarterpounder They Sold My Sister and Food Poisoning Her
Restaurantji Recommends
The fish we ask for wasn't fresh we told them please fresh food and wasn't I ask for no salt on fries still salt and they are doing work in place I think that side should be close out and I don't think cashier should handle money and food at same time not sanitize.
Atmosphere: 3
Food: 3
Service: 2
All of my food was old and cold as ice, they also forgot my coffee order from Charleston instead
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries, Cheeseburger
Rude service at the drive thru here, which is out of place for this small town I visit regularly. I was asked to move my car up in the drive thru until an employee could bring me my stuff. I moved up as close as I could to the car that was already waiting for their order in front of me. Next thing I hear a worker yelling at me from the drive thru to move my car up more. Did she want me to crash into the car in front of me? There is a polite way to ask, and then there is the demanding way that would have caused a rear-end accident. This McDonalds chose the latter. Train your employees to open their eyes and be polite!
Atmosphere: 1
Food: 2
Service: 1
Good memories of happy meals and playing on the playground
Atmosphere: 5
Food: 5
Service: 5
Wow, this visit was much improved. It was one of the best filet of fish sandwiches i had in years. Quick service, friendly staff. I was impressed, much improved!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Fries
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