Ordered my lunch and couldn't eat it. Bread was awful and hardly any ingredients, had to break off the extremly hard non chewable bread. Not worth the price. Was supposed be a tomato and mozzarella on foccacia.
Jaylynn Hamilton
I came into Starbucks and ordered 5 drinks, Emilia was the only one working the front and drive thru. While the 2 boys were just cleaning but noticed the rush. She made over 13 drinks on her own. That is not acceptable and even if you guys did close soon it is only 7 pm and customers should come first.
Brian Kai
The staff really make this a unique Starbucks, love it
Robert Thompson
People indrive thru waited in quicker than those who walk In
Shruthi Toews
I love Starbucks!! Thanks for being in the lovely town of mattoon!!:) you all are great!!:)
Laura Kathleen
Great place to relax!
Adrianna Hooks
I’ve ordered Starbucks for delivery numerous times at various times of the day. Every single time they forget my oatmeal. My favorite item of theirs. Every. Single. Time.
Riley C
My husband and I get coffee EVERY day from this location. Friendly faces and good coffee most of the time. They happily remake your drink if they get it wrong and always apologize.
Atmosphere: 5
Food: 4
Service: 5
Andy Conklin
I recently had the worst customer service that I’ve experienced at a Starbucks. It really felt like I was a bother to the staff. I recently moved to this area and will definitely keep looking for my go to coffee shop
I go to Starbucks a lot and this has to be my worst ever experience. I went inside and ordered 2 black coffees. Just 2 black coffees - all they had to do was turn around and pour my coffee and attach lids. Should have taken less than a minute. I waited for 20 minutes while the girl at the register continued to check out additional people in line - one who ordered 20 gift cards and another asking questions about merchandise etc. I finally interrupted her checkout asking about my order - she told me she’d help me in a minute. When she was done checking out the next guest she finally went to get my coffees only to find there was only enough left for one cup. She had to brew 2 new canisters of coffee. Ridiculous!!! After waiting 25 minutes I requested a refund for 1 of my black coffees and left. The one coffee I did get was luke warm. A cup of coffee shouldn’t take 25 minutes. I will also add that the prep area behind the register was filthy - I counted 10 empty cartons of whipping cream on the counter, cups and garbage scattered all over the floor and counters and food left out near the warmer. Gross! Complete incompetence- do better Starbucks!
Atmosphere: 1
Food: 1
Service: 1
mannis8000
Never get the drink in time. They seem to always understaffed here. Why?
Atmosphere: 2
Food: 5
Service: 1
Bonnie G
Friendly staff and great coffee.
Atmosphere: 5
Food: 5
Service: 5
Garry Vaughn
Understaffed super slow. Make sure you have an extra 20 minutes if you want a coffee
Atmosphere: 1
Service: 1
Addison
Sat there for 25 mins and watched the 3 customers order in line behind me get there drink and I never got mine. Was given a refund and no drink. Went to dunkin up the road in and out in 3 minutes
Ordered my lunch and couldn't eat it. Bread was awful and hardly any ingredients, had to break off the extremly hard non chewable bread. Not worth the price. Was supposed be a tomato and mozzarella on foccacia.
I came into Starbucks and ordered 5 drinks, Emilia was the only one working the front and drive thru. While the 2 boys were just cleaning but noticed the rush. She made over 13 drinks on her own. That is not acceptable and even if you guys did close soon it is only 7 pm and customers should come first.
The staff really make this a unique Starbucks, love it
People indrive thru waited in quicker than those who walk In
I love Starbucks!! Thanks for being in the lovely town of mattoon!!:) you all are great!!:)
Great place to relax!
I’ve ordered Starbucks for delivery numerous times at various times of the day. Every single time they forget my oatmeal. My favorite item of theirs. Every. Single. Time.
My husband and I get coffee EVERY day from this location. Friendly faces and good coffee most of the time. They happily remake your drink if they get it wrong and always apologize.
Atmosphere: 5
Food: 4
Service: 5
I recently had the worst customer service that I’ve experienced at a Starbucks. It really felt like I was a bother to the staff. I recently moved to this area and will definitely keep looking for my go to coffee shop
Atmosphere: 4
Food: 5
Service: 1
Great coffee and nice place to have a meeting
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I go to Starbucks a lot and this has to be my worst ever experience. I went inside and ordered 2 black coffees. Just 2 black coffees - all they had to do was turn around and pour my coffee and attach lids. Should have taken less than a minute. I waited for 20 minutes while the girl at the register continued to check out additional people in line - one who ordered 20 gift cards and another asking questions about merchandise etc. I finally interrupted her checkout asking about my order - she told me she’d help me in a minute. When she was done checking out the next guest she finally went to get my coffees only to find there was only enough left for one cup. She had to brew 2 new canisters of coffee. Ridiculous!!! After waiting 25 minutes I requested a refund for 1 of my black coffees and left. The one coffee I did get was luke warm. A cup of coffee shouldn’t take 25 minutes. I will also add that the prep area behind the register was filthy - I counted 10 empty cartons of whipping cream on the counter, cups and garbage scattered all over the floor and counters and food left out near the warmer. Gross! Complete incompetence- do better Starbucks!
Atmosphere: 1
Food: 1
Service: 1
Never get the drink in time. They seem to always understaffed here. Why?
Atmosphere: 2
Food: 5
Service: 1
Friendly staff and great coffee.
Atmosphere: 5
Food: 5
Service: 5
Understaffed super slow. Make sure you have an extra 20 minutes if you want a coffee
Atmosphere: 1
Service: 1
Sat there for 25 mins and watched the 3 customers order in line behind me get there drink and I never got mine. Was given a refund and no drink. Went to dunkin up the road in and out in 3 minutes
Service: 1
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