Normally I feel very safe talking to the employees at subway and ordering is always a pleasure but this evening was different, when I walked in the young lady that served me asked if I was buying anything, I was like “I’m here aren’t I?” But I didn’t say that out loud.i choose my bread, meat, and so on, she asks if I want it toasted and this sandwich is basically my comfort meal and I ALWAYS get it toasted so ofc I say yes because why wouldn’t I? As I write this this sandwich is basically cold and usually at the subway near my home there is a very small cheese pull, none here. As I paid she said 7.13, no issue with the price, but I have bad hearing at times, so I asked “13?” For clarification, and I just expected her to say yes, but she said with a tiny amount of attitude (which I can get if you’re tired but I was really respectful) “yes, 1-3” like I’m not that slow, ma’am. Then I left, the sandwich had too much mustard but tbh that happens when I get this order no matter where from. The girl had attitude.
Atmosphere: 1
Food: 2
Service: 1
Tiger Swag
Sandwich what $10.88 somthing she charge me 18 and no receipt
Rick Ragano
TERRIBLE COSTUMER. SERVICE !!!! This Mundelein store doesn’t take Subway coupons ??? Terrible customer service with bad attitudes from employees !!! They lost me as a return customer !!!!
Atmosphere: 1
Food: 5
Service: 1
Chang Kim
Good sandwiches and a kind employee.
Luis Lugo
Me and my girlfriend always come here even though the mundelein one is closer, they always give us more meat without asking for extra, they are super nice and never have an attitude like mundelein does. They accept coupons, the guy there has always treated us very well! Truly the best subway out there
Atmosphere: 5
Food: 5
Service: 5
Dayana Maldonado
Staff is super nice, they pack your sandwich so you get your moneys worth. They also accept coupons. One time their system was down and told me they would give me my sandwich and i could come back another day to pay. Came back the following day to pay for my sandwich and he said it was on the house. Lady one time gave me and my boyfriend cookies for free. Love this place!
Atmosphere: 5
Food: 5
Service: 5
Ajay Patel
The old staff was really bad but the new staff is really good and clean
Atmosphere: 5
Food: 5
Service: 5
Arnold Grahl
We were terribly disappointed to learn that the locations in Mundelein do not take the coupons that Subway mails out. How ridiculous. We had a great experience at a Subway in Indiana on a trip and love the new menu. But we feel it is a rook to be sent coupons that local franchises won't honor. Plus, the other reviews on this and other place are not very stellar and note uncleanness, rudeness, etc. The chain needs more consistency. We always have a good experience at other sandwich places like Jimmy Johns and McAllisters.
Atmosphere: 2
Food: 2
Service: 2
Geovanni Guzman
Is this family owned? I went to pick up a sandwich and there's a family of roughly 10-15 in the subway. I understand having family in a workplace, but once you have children behind the counter and 4 others roaming behind as well, it just becomes unsanitary.
Atmosphere: 1
Food: 3
Service: 1
Renata M
They charge 20% tip on their behalf, without asking for it. The lady who worked there threw my receipt in a trash without even asking me if I want it (so I don’t see it)!! Never again Subway.
I came in in my break from work, and seeing the amount of attention to detail, and care that went into my sandwich is definitely something you don’t see to much any more. Thank you so much for a wonderful service and a great job❤️
Atmosphere: 5
Food: 5
Service: 5
Levan_ Bloody
Terrible subway location! I ordered a Italian bmt with no cheese because my kid is allergic to it. I made this order through DoorDash, when I got it, it had cheese. I tried calling to get a new sandwich or my money back, the lady kept talking back to me and telling me I can’t order a Italian bmt with no cheese LOL. Then she kept talking about how I ordered cheese on my salad and that I’m creating problems for no reason. This is the craziest thing I’ve ever heard. Save yourself the trouble, there’s a McDonald’s down the street.
Atmosphere: 1
Food: 1
Service: 1
Nash Madariaga
TERRIBLE CUSTOMER SERVICE!I took the first bite of my sandwich and it had a terrible taste.. after tasting every single ingredient separately I realized the olives were bad!!So I called the store and after explaining the situation, the lady in charge refused to make me a new sandwich and said she will only make me a refund if I bring back the sandwich to the store without a single bite. HOW was that possible?When I got to the store, she grabbed the sandwich and laughed.I asked her again if she could just re-do my sandwich and she said she didn't want to make another sandwich for me, so she picked up the phone and called someone to help her with the refund.She was veeeery RUDE!
Food: 1
Service: 1
Alissa Heide
While my children and I were eating here, the woman working gave each of them a cookie as a surprise which made their afternoon. She went even more above and beyond once she found out it was my oldest daughter's birthday by giving her a personal gift. She will never forget this birthday!
Charlie Kempke
Please do not serve customer pepper caps. Common issue, two of them as you can see on my sandwhich today. Throw them out when you cut the pepper...
Normally I feel very safe talking to the employees at subway and ordering is always a pleasure but this evening was different, when I walked in the young lady that served me asked if I was buying anything, I was like “I’m here aren’t I?” But I didn’t say that out loud.i choose my bread, meat, and so on, she asks if I want it toasted and this sandwich is basically my comfort meal and I ALWAYS get it toasted so ofc I say yes because why wouldn’t I? As I write this this sandwich is basically cold and usually at the subway near my home there is a very small cheese pull, none here. As I paid she said 7.13, no issue with the price, but I have bad hearing at times, so I asked “13?” For clarification, and I just expected her to say yes, but she said with a tiny amount of attitude (which I can get if you’re tired but I was really respectful) “yes, 1-3” like I’m not that slow, ma’am. Then I left, the sandwich had too much mustard but tbh that happens when I get this order no matter where from. The girl had attitude.
Atmosphere: 1
Food: 2
Service: 1
Sandwich what $10.88 somthing she charge me 18 and no receipt
TERRIBLE COSTUMER. SERVICE !!!!
This Mundelein store doesn’t take Subway coupons ???
Terrible customer service with bad attitudes from employees !!!
They lost me as a return customer !!!!
Atmosphere: 1
Food: 5
Service: 1
Good sandwiches and a kind employee.
Me and my girlfriend always come here even though the mundelein one is closer, they always give us more meat without asking for extra, they are super nice and never have an attitude like mundelein does. They accept coupons, the guy there has always treated us very well! Truly the best subway out there
Atmosphere: 5
Food: 5
Service: 5
Staff is super nice, they pack your sandwich so you get your moneys worth. They also accept coupons. One time their system was down and told me they would give me my sandwich and i could come back another day to pay. Came back the following day to pay for my sandwich and he said it was on the house. Lady one time gave me and my boyfriend cookies for free. Love this place!
Atmosphere: 5
Food: 5
Service: 5
The old staff was really bad but the new staff is really good and clean
Atmosphere: 5
Food: 5
Service: 5
We were terribly disappointed to learn that the locations in Mundelein do not take the coupons that Subway mails out. How ridiculous. We had a great experience at a Subway in Indiana on a trip and love the new menu. But we feel it is a rook to be sent coupons that local franchises won't honor. Plus, the other reviews on this and other place are not very stellar and note uncleanness, rudeness, etc. The chain needs more consistency. We always have a good experience at other sandwich places like Jimmy Johns and McAllisters.
Atmosphere: 2
Food: 2
Service: 2
Is this family owned? I went to pick up a sandwich and there's a family of roughly 10-15 in the subway. I understand having family in a workplace, but once you have children behind the counter and 4 others roaming behind as well, it just becomes unsanitary.
Atmosphere: 1
Food: 3
Service: 1
They charge 20% tip on their behalf, without asking for it. The lady who worked there threw my receipt in a trash without even asking me if I want it (so I don’t see it)!! Never again Subway.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I came in in my break from work, and seeing the amount of attention to detail, and care that went into my sandwich is definitely something you don’t see to much any more. Thank you so much for a wonderful service and a great job❤️
Atmosphere: 5
Food: 5
Service: 5
Terrible subway location! I ordered a Italian bmt with no cheese because my kid is allergic to it. I made this order through DoorDash, when I got it, it had cheese. I tried calling to get a new sandwich or my money back, the lady kept talking back to me and telling me I can’t order a Italian bmt with no cheese LOL. Then she kept talking about how I ordered cheese on my salad and that I’m creating problems for no reason. This is the craziest thing I’ve ever heard. Save yourself the trouble, there’s a McDonald’s down the street.
Atmosphere: 1
Food: 1
Service: 1
TERRIBLE CUSTOMER SERVICE!I took the first bite of my sandwich and it had a terrible taste.. after tasting every single ingredient separately I realized the olives were bad!!So I called the store and after explaining the situation, the lady in charge refused to make me a new sandwich and said she will only make me a refund if I bring back the sandwich to the store without a single bite. HOW was that possible?When I got to the store, she grabbed the sandwich and laughed.I asked her again if she could just re-do my sandwich and she said she didn't want to make another sandwich for me, so she picked up the phone and called someone to help her with the refund.She was veeeery RUDE!
Food: 1
Service: 1
While my children and I were eating here, the woman working gave each of them a cookie as a surprise which made their afternoon. She went even more above and beyond once she found out it was my oldest daughter's birthday by giving her a personal gift. She will never forget this birthday!
Please do not serve customer pepper caps. Common issue, two of them as you can see on my sandwhich today. Throw them out when you cut the pepper...
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