Five Guys in Naperville

“The food is what you expect for 5 guys, and when I say that, I mean you have to get the value out of the cost of this place ! Extremely high price of admission to a burger and frys being over $20 for just 1 person eating a single party burger, smallest fru, and a shake.

I'll say this team typically hits it out of the park when addressing this issue ! The cost is SO easy to tip the experience in a negative light.

I'd like to highlight one of their managers, to which I do not know how name. I know he will travel to other locations at times, but when he is in the store, the good is PERFECT every single time !

He's maybe in his 40s, thin glasses, maybe 5'8" in proportion. If he reads this, he will know who I am. I am the 40s white male suffering from cancer 4, and he makes sure my food and experience are exactly as I need it to be enjoyable. He goes out of his way for me, but having been in ownership in the QSR industry, I watch him pay equal attention to every order that crosses his line. Thank YOU sir for your dedicated work. You do a great job snd a master of your craft. Thanks bud

I'll say I only now order when he is on shift as my last experience w/o him working was very poor and I tossed out more than half my order ! That's a pricey toss...

And I know bad orders happen, but it wasn't random luck. I had asked the employee to do my regular prep since the lead manager was not there that day.

Not only did he refuse to make MY food, at THAT price, upon request, when I enquired as to why he walked a few steps to the MG on duty and came back straight lying to my face !

It's fine. The guys on that shift must be pretty poor line cooks to LIE to my face about my $21 of food. I can forgive the inability to perform, I realize where I am. But don't tell a lie ! The kid had no clue I'd know it was blatant fabrication most people would think made sense. As I said, over 2.5 decades in the business, I know every corner.

All that said, as a general rule in my years coming here the customer experience has been outstanding, the food while not worth the price, I feel satisfied nearly EVERY time and happy to spend the premium for it.

All you young bloods back there, thank you for the work you're doing and being a pleasant bunch. Management, thanks for keeping the operation safe, clean, tidy, and spot on cooking skills.

Definitely look this place up for a fantastic 5 guys experience“

“Good burger and good fries. A little on the pricey side for me but they do give you alot of fries. Restaurant was very clean and comfortable. First time trying a five guys burger. Was pretty good but I have had better. If I didn't have another choice I would have again. Definitely will not go out of my way to get one. That being said it was not a bad experience, just not that impressed. Try for yourself, you might like the meal.“