I've spent many evenings at this Naperville Main st location with a hot coffee just hanging out & enjoying the atmosphere over the last year. I can only speak about the different employee's that work during that shift & specifically Nate, Mia, Greg, Kay, MK & one of the store supervisors Karlee. There are a couple other guys that I don't know their names but are included in this review. These people really work hard & are very efficient. One thing that is very apparent is they are a real team & work so well together. Not only do they all appear to get along well but they are very in tune with each other on what's going on & what needs to be done. It seems very unfair at times that there are only 3 people working because this is a busy location & there are many many times there are 10-15 people standing in line to place an order with 8-10 more people waiting for their order & they really handle it well. It seems they rarely ever catch a break to breath but the service never suffers. Karlee is an amazing supervisor & one of the hardest working employee's who never stops & does what ever it takes to keep the store running smooth. She definitely has the respect of the other employee's & respects them. It's a pleasure to witness this kind of work environment. My one BIG COMPLAINT about this location specifically is sort of a 2 part thing. It really feels like Starbucks corp has very little respect for this location & it shows. I'm really surprised that they don't have the store professionally cleaned in the places that aren't the responsibility of the employee's. Places they can't reach without a ladder or things that require special equipment. I'd really think that Starbucks could have a professional cleaners come in after hours quarterly or at least twice a year for a good cleaning & make the upkeep easier on the employee's who already have enough to do. The 2nd part of my COMPLAINT are the new hours. It use to be open until 9:00 & is now 7:30 & I find that pretty shocking especially when considering the location of downtown Naperville & the fact that the busy season is starting. Starbucks upper management should come & be part of the downtown experience & see that the demand is there for reconsideration. 8:00 pm close would be nice at the very least.
Atmosphere: 5
Service: 5
Dhinesh B
☺️☺️☺️
Atmosphere: 5
Food: 5
Service: 5
Kamile
The pretty brunette girly saw I ordered something with lavender and offered to make a sample of another lavender drink she thought was yummy. It was delicious and is going to be my next drink order! Super sweet staff <3
Atmosphere: 5
Food: 5
Service: 5
Zack Hattat
Come on manager ..you need 2-3 additional headcount here. Dont make people wait.
Atmosphere: 1
Food: 1
Service: 1
C R
I'm disappointed. Whenever I'm in downtown Naperville, I like to go the Starbucks Reserve for the exquisite pastries, pizza, and carmel-infused lattes. Now that it's a normal Starbucks, I have hardly a reason to go there when other suitable local coffee shops are in walking distance.
Atmosphere: 4
Food: 2
Service: 4
Milla Bulatovich
When I remember what coffee is supposed to taste like..
mark mclaughlam
Cashier walks away after serving one person while I’m still in line, 3 min late dude with the clown hair comes back and says “whoever’s next”. Me dude I’m next what kinda service is
Atmosphere: 1
Food: 1
Service: 1
Kyle Hampton
Today I order in the app and when I got my drink completely
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Sandwiches, Pastries, Bakery
Kathy Vorbau
This is one of the worst Starbucks I’ve ever been. Bathrooms were disgusting, no toilet paper, luckily I had some Kleenex with me. I was totally disgusted by entire place, it was all dirty, and looked like a tornado hit it. They should have someone constantly cleaning based on prices. Clean up the place, it’s a complete disaster. Gross!!?
12 minutes for a Cappuccino. Don’t feel a sense of urgency from the guy handling the coffee machine. Just smiling, goofing off, talking, having a good time.. you have 25 people waiting on you. Keep the good energy but hustle up and get orders
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Butter Croissant
Sarah Johnson
This location had a cohesive team, a friendly ambiance, and delicious food. It was quiet enough for working, and spaced out enough for families.
Atmosphere: 4
Food: 5
Service: 4
Leanne Bergey
This store has been remodeled multiple times. Although it used to be a reserve location, it has recently been remodeled into a regular “core” Starbucks. Your traditional Starbucks drinks and food is what you’ll find here, although the atmosphere is elevated and more spacious. Cafe only. I expect in the summer for this location to be quite busy, if history repeats itself, but today (10am on a Saturday in June) is really not busy at all and is perfect for studying. If you used to frequent this Starbucks but did not like the baristas working here or reserve menu, you will not find either as they cleaned house and started over. As a normal Starbucks it is clean and well organized.
Christopher Wood
Removing the circular bar was a serious step down. Instead of sitting at the coffee bar and ordering various items since the barista is in easy reach, I order my one thing and then leave. Its uniqueness is gone, and it's replaced by a cheap-looking McDonald's-inspired finished drink area.
Jennifer H.
Appears to be closed? No hours posted. The place was closed up tight at 6:30 on a Tuesday night, and there was a chain on the door. Signs for Starbucks were still up, but people walking past were looking to go in and instead I overheard them say "it's closed... AGAIN." Not a good sign. It's a shame- this was the only Starbucks location in downtown Naperville. The next nearest one is north of downtown on Ogden.
Oh yes. It's a Starbucks. Too pricey
Atmosphere: 5
Food: 5
Service: 5
I've spent many evenings at this Naperville Main st location with a hot coffee just hanging out & enjoying the atmosphere over the last year. I can only speak about the different employee's that work during that shift & specifically Nate, Mia, Greg, Kay, MK & one of the store supervisors Karlee. There are a couple other guys that I don't know their names but are included in this review. These people really work hard & are very efficient. One thing that is very apparent is they are a real team & work so well together. Not only do they all appear to get along well but they are very in tune with each other on what's going on & what needs to be done. It seems very unfair at times that there are only 3 people working because this is a busy location & there are many many times there are 10-15 people standing in line to place an order with 8-10 more people waiting for their order & they really handle it well. It seems they rarely ever catch a break to breath but the service never suffers. Karlee is an amazing supervisor & one of the hardest working employee's who never stops & does what ever it takes to keep the store running smooth. She definitely has the respect of the other employee's & respects them. It's a pleasure to witness this kind of work environment. My one BIG COMPLAINT about this location specifically is sort of a 2 part thing. It really feels like Starbucks corp has very little respect for this location & it shows. I'm really surprised that they don't have the store professionally cleaned in the places that aren't the responsibility of the employee's. Places they can't reach without a ladder or things that require special equipment. I'd really think that Starbucks could have a professional cleaners come in after hours quarterly or at least twice a year for a good cleaning & make the upkeep easier on the employee's who already have enough to do. The 2nd part of my COMPLAINT are the new hours. It use to be open until 9:00 & is now 7:30 & I find that pretty shocking especially when considering the location of downtown Naperville & the fact that the busy season is starting. Starbucks upper management should come & be part of the downtown experience & see that the demand is there for reconsideration. 8:00 pm close would be nice at the very least.
Atmosphere: 5
Service: 5
☺️☺️☺️
Atmosphere: 5
Food: 5
Service: 5
The pretty brunette girly saw I ordered something with lavender and offered to make a sample of another lavender drink she thought was yummy. It was delicious and is going to be my next drink order! Super sweet staff <3
Atmosphere: 5
Food: 5
Service: 5
Come on manager ..you need 2-3 additional headcount here. Dont make people wait.
Atmosphere: 1
Food: 1
Service: 1
I'm disappointed. Whenever I'm in downtown Naperville, I like to go the Starbucks Reserve for the exquisite pastries, pizza, and carmel-infused lattes. Now that it's a normal Starbucks, I have hardly a reason to go there when other suitable local coffee shops are in walking distance.
Atmosphere: 4
Food: 2
Service: 4
When I remember what coffee is supposed to taste like..
Cashier walks away after serving one person while I’m still in line, 3 min late dude with the clown hair comes back and says “whoever’s next”. Me dude I’m next what kinda service is
Atmosphere: 1
Food: 1
Service: 1
Today I order in the app and when I got my drink completely
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Sandwiches, Pastries, Bakery
This is one of the worst Starbucks I’ve ever been. Bathrooms were disgusting, no toilet paper, luckily I had some Kleenex with me. I was totally disgusted by entire place, it was all dirty, and looked like a tornado hit it. They should have someone constantly cleaning based on prices. Clean up the place, it’s a complete disaster. Gross!!?
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
12 minutes for a Cappuccino. Don’t feel a sense of urgency from the guy handling the coffee machine. Just smiling, goofing off, talking, having a good time.. you have 25 people waiting on you. Keep the good energy but hustle up and get orders
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Butter Croissant
This location had a cohesive team, a friendly ambiance, and delicious food. It was quiet enough for working, and spaced out enough for families.
Atmosphere: 4
Food: 5
Service: 4
This store has been remodeled multiple times. Although it used to be a reserve location, it has recently been remodeled into a regular “core” Starbucks. Your traditional Starbucks drinks and food is what you’ll find here, although the atmosphere is elevated and more spacious. Cafe only. I expect in the summer for this location to be quite busy, if history repeats itself, but today (10am on a Saturday in June) is really not busy at all and is perfect for studying. If you used to frequent this Starbucks but did not like the baristas working here or reserve menu, you will not find either as they cleaned house and started over. As a normal Starbucks it is clean and well organized.
Removing the circular bar was a serious step down. Instead of sitting at the coffee bar and ordering various items since the barista is in easy reach, I order my one thing and then leave. Its uniqueness is gone, and it's replaced by a cheap-looking McDonald's-inspired finished drink area.
Appears to be closed? No hours posted. The place was closed up tight at 6:30 on a Tuesday night, and there was a chain on the door. Signs for Starbucks were still up, but people walking past were looking to go in and instead I overheard them say "it's closed... AGAIN." Not a good sign. It's a shame- this was the only Starbucks location in downtown Naperville. The next nearest one is north of downtown on Ogden.