The manager is such a prick. (The older Spanish male there, since the other employees are young)Everytime I come here he is always acting like condescending jerk. The employees are very immature as well, a bunch of young adults or just teenagers. The manager however is the reason the tension is strong with his employees. I had order and I forgot to an add jalapeños to my sandwich so I ended up asking the employee at the end of the line, which was the manager. I asked him kindly if I could get the jalapeños, he said it was a 50 cent charge. Which is Fine! That is perfectly fine. It was mainly the principle. He then continued to tell me he’ll give me the jalepenos for now and then started about some random nonsense about it. Instead of just being kind of about it he was in defensive mode and I gave him no reason to be rude. I could see why he has to be tough due to his employees being so darn immature, they do tend to gossip about certain customers for no apparent reason. The old crew was SO MUCH BETTER. I get it, they deal with stupid customers everyday but not everyone is their enemy. You know the worst part about it, is I looked up at the board menu…I swear I didn’t see an extra charge for 50 cents. It’s not that I had to pay is how the manager responded. He is very very unprofessional.
Atmosphere: 1
Food: 4
Service: 1
araceliz vazquez
Love the chicken Philly and crispy fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Philly Steak
Ms Bournes
They don’t pick up there phone, won’t tell you they’re system is down so if u at work you can cancel thinking you can have some Charley’
Atmosphere: 4
Food: 4
Service: 1
Djzilla2014 GAMING
Pieces of plastic in my food
Burcu Aslan
Im working at the mall. They have mall discount for us whenever I get food from here I use my discount. Today I said again to use my discount and she applied it at counter. After that another worker came to her and said something. When I was paying the order she deleted the discount suddenly. If you guys need money I can give you or if you dont have any discount you can also say there is no discount or sth. It was really rude. You can not say “yes we have” and after that delete it!! Shame!
Atmosphere: 1
Food: 1
Service: 1
Von Shavonda Johnson
Hardly no meat .cheese is extra for fries and mine barley had a drop on emmmm and they charge for a refill on the drinks
Atmosphere: 3
Food: 2
Service: 3
Jonathan Mullet
These guys were literally being rude and making fun of customers for asking questions.
Service: 1
Marianne Daly
I ordered a steak at the hip store and got chicken .I paid for steak not happy also I called them 3 times and they never picked up the
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chicken Philly Steak
michele slaughter
The chicken philly was very bland had no flavor. Very
We eat at this place every time we go to the mall. We get the gourmet French fries that come with cheese and bacon every time. Today though, they put just a little bit of cheese in a corner and when I’ve asked them to ad more since they’re not cheap, they told me there will be a $1.60 more to do that. And while I’m telling the guy that it’s not wright what they’re doing since we’re paying more for the fries with cheese, a young kid comes over with the same request, same order, more cheese. And they also tell him he needs to pay more. The food is very good but I can’t stand for this type of greed. Therefore, I won’t be back. I’m paying too much for what’s being offered. If I’m paying a “gourmet” price, then that’s what I aspect to get. Don’t do that, it’s bad for business
The Manager was very rude !!! The sandwich was dry , and when I told him in a professional manner he got very loud with me , and another customer in line was getting involved too.He was the manager , when I askedHim to please speak in English , The customer who got involved for no reason was acting like she wanted to fight and she was being very out of line .
jennifer s.
I never received my bottle of water with my delivery. I called the restaurant numerous times but no one answered.After spending $22.00 for lunch, I am terribly disappointed.
Promise Anderson
Food was really good and awesome customer service ! Will definitely be back! A Must try!
I’m selling 4 GA Floor Coco Jones Tickets for tomorrow show September 06th at Irving Plaza - New York, NY. If anyone interested in buying please send me a message ASAP unfortunately we cannot attach anymore. Willing to transfer them via Ticketmaster
The manager is such a prick. (The older Spanish male there, since the other employees are young)Everytime I come here he is always acting like condescending jerk. The employees are very immature as well, a bunch of young adults or just teenagers. The manager however is the reason the tension is strong with his employees. I had order and I forgot to an add jalapeños to my sandwich so I ended up asking the employee at the end of the line, which was the manager. I asked him kindly if I could get the jalapeños, he said it was a 50 cent charge. Which is Fine! That is perfectly fine. It was mainly the principle. He then continued to tell me he’ll give me the jalepenos for now and then started about some random nonsense about it. Instead of just being kind of about it he was in defensive mode and I gave him no reason to be rude. I could see why he has to be tough due to his employees being so darn immature, they do tend to gossip about certain customers for no apparent reason. The old crew was SO MUCH BETTER. I get it, they deal with stupid customers everyday but not everyone is their enemy. You know the worst part about it, is I looked up at the board menu…I swear I didn’t see an extra charge for 50 cents. It’s not that I had to pay is how the manager responded. He is very very unprofessional.
Atmosphere: 1
Food: 4
Service: 1
Love the chicken Philly and crispy fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Chicken Philly Steak
They don’t pick up there phone, won’t tell you they’re system is down so if u at work you can cancel thinking you can have some Charley’
Atmosphere: 4
Food: 4
Service: 1
Pieces of plastic in my food
Im working at the mall. They have mall discount for us whenever I get food from here I use my discount. Today I said again to use my discount and she applied it at counter. After that another worker came to her and said something. When I was paying the order she deleted the discount suddenly. If you guys need money I can give you or if you dont have any discount you can also say there is no discount or sth. It was really rude. You can not say “yes we have” and after that delete it!! Shame!
Atmosphere: 1
Food: 1
Service: 1
Hardly no meat .cheese is extra for fries and mine barley had a drop on emmmm and they charge for a refill on the drinks
Atmosphere: 3
Food: 2
Service: 3
These guys were literally being rude and making fun of customers for asking questions.
Service: 1
I ordered a steak at the hip store and got chicken .I paid for steak not happy also I called them 3 times and they never picked up the
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Chicken Philly Steak
The chicken philly was very bland had no flavor. Very
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Ultimate Fries, Chicken Philly Steak
We eat at this place every time we go to the mall. We get the gourmet French fries that come with cheese and bacon every time. Today though, they put just a little bit of cheese in a corner and when I’ve asked them to ad more since they’re not cheap, they told me there will be a $1.60 more to do that. And while I’m telling the guy that it’s not wright what they’re doing since we’re paying more for the fries with cheese, a young kid comes over with the same request, same order, more cheese. And they also tell him he needs to pay more. The food is very good but I can’t stand for this type of greed. Therefore, I won’t be back. I’m paying too much for what’s being offered. If I’m paying a “gourmet” price, then that’s what I aspect to get. Don’t do that, it’s bad for business
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
The Manager was very rude !!! The sandwich was dry , and when I told him in a professional manner he got very loud with me , and another customer in line was getting involved too.He was the manager , when I askedHim to please speak in English , The customer who got involved for no reason was acting like she wanted to fight and she was being very out of line .
I never received my bottle of water with my delivery. I called the restaurant numerous times but no one answered.After spending $22.00 for lunch, I am terribly disappointed.
Food was really good and awesome customer service ! Will definitely be back! A Must try!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mozzarella Sticks, Chicken Philly Steak, Original Fries, Watermelon Strawberry Lemonade
I’m selling 4 GA Floor Coco Jones Tickets for tomorrow show September 06th at Irving Plaza - New York, NY. If anyone interested in buying please send me a message ASAP unfortunately we cannot attach anymore. Willing to transfer them via Ticketmaster
The best
Atmosphere: 5
Food: 5
Service: 5