Fast, kind, and reliable! I come here regularly as I work at an animal hospital nearby and love this location!
Atmosphere: 5
Food: 5
Service: 5
hailey franch
There is this one employee her name is Mary with black hair and tattoos she was very disrespectful to me and my friends. When we went up to get our food she whispered under her breath that the food she just layed out is not for us. Very rude.
Atmosphere: 3
Food: 5
Service: 1
Veronica Gaytan
[Store Manager/Customer Service],
MY disappointment with the service my group and I received at your location during our recent visit. As usual, we placed our order for Venti Refreshers, but we were given Grande sizes instead. When we brought this to the staff's attention, the employee insisted that we had ordered the smaller size. We offered to pay the price difference to correct the mistake, but she refused, stating that they couldn’t change the order without involving the office.
Additionally, we were not provided with a receipt at the time of purchase. When we mentioned this, she stated that receipts are not given automatically. However, I later purchased a cup and was given a receipt without asking, which contradicted her earlier statement. When I requested to speak with a manager, I was told that the same employee handling our issue was the manager.
I found this interaction to be highly unprofessional and disrespectful. We were made to wait unnecessarily for something that could have been easily resolved. Upon receiving both receipts, we realized that the price difference was only 50 cents—an issue that could have been resolved promptly if handled properly.
Furthermore, we felt discriminated against during this interaction. As Hispanic customers, we found it concerning that the manager called over an African American employee to address our concerns instead of handling them directly. This made us feel as though we were being treated unfairly due to our background.
I strongly urge you to provide better training for your staff to ensure a more professional and respectful customer service experience. Situations like this should be handled with care and fairness, regardless of a customer’s background. I
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Mango Dragonfruit Refresher
Araceli Perez
My order is always correct and I
Food: 5
rachbach
Bunch of slow kids playing around
E
They are always blasting the music at the Starbucks on Harlem in Norridge. Can never dine-in, always excruciatingly loud. Can not even talk to employees with how deafening! Not going to ask them to turn it down every single time I come for a treat, will instead be visiting a nearby Panera instead moving on.
Atmosphere: 1
Food: 4
Service: 4
Hicham Elmasri
What I see here serious workers specially the morning crew and Erin is the best Worker she is very respectful and really cares about her job
Rose Stazzone
I come to this location every day, the staff is always very nice very friendly, very attentive to their customers. Erin and Sheila are always very helpful they get a five star from me.
Atmosphere: 5
Food: 5
Service: 5
H Cruz
I don't understand all the negative reviews here. This location is quick, and the staff is very approachable.
This spot has been my favorite location since they opened. Looking at these reviews, some of these complaints are so petty.
This is a high volume location with some of the nicest staff. If you have a problem, just vocalize it like a normal person.
Great service!
Service: 5
Fast, kind, and reliable! I come here regularly as I work at an animal hospital nearby and love this location!
Atmosphere: 5
Food: 5
Service: 5
There is this one employee her name is Mary with black hair and tattoos she was very disrespectful to me and my friends. When we went up to get our food she whispered under her breath that the food she just layed out is not for us. Very rude.
Atmosphere: 3
Food: 5
Service: 1
[Store Manager/Customer Service],
MY disappointment with the service my group and I received at your location during our recent visit. As usual, we placed our order for Venti Refreshers, but we were given Grande sizes instead. When we brought this to the staff's attention, the employee insisted that we had ordered the smaller size. We offered to pay the price difference to correct the mistake, but she refused, stating that they couldn’t change the order without involving the office.
Additionally, we were not provided with a receipt at the time of purchase. When we mentioned this, she stated that receipts are not given automatically. However, I later purchased a cup and was given a receipt without asking, which contradicted her earlier statement. When I requested to speak with a manager, I was told that the same employee handling our issue was the manager.
I found this interaction to be highly unprofessional and disrespectful. We were made to wait unnecessarily for something that could have been easily resolved. Upon receiving both receipts, we realized that the price difference was only 50 cents—an issue that could have been resolved promptly if handled properly.
Furthermore, we felt discriminated against during this interaction. As Hispanic customers, we found it concerning that the manager called over an African American employee to address our concerns instead of handling them directly. This made us feel as though we were being treated unfairly due to our background.
I strongly urge you to provide better training for your staff to ensure a more professional and respectful customer service experience. Situations like this should be handled with care and fairness, regardless of a customer’s background. I
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Mango Dragonfruit Refresher
My order is always correct and I
Food: 5
Bunch of slow kids playing around
They are always blasting the music at the Starbucks on Harlem in Norridge. Can never dine-in, always excruciatingly loud. Can not even talk to employees with how deafening! Not going to ask them to turn it down every single time I come for a treat, will instead be visiting a nearby Panera instead moving on.
Atmosphere: 1
Food: 4
Service: 4
What I see here serious workers specially the morning crew and Erin is the best Worker she is very respectful and really cares about her job
I come to this location every day, the staff is always very nice very friendly, very attentive to their customers. Erin and Sheila are always very helpful they get a five star from me.
Atmosphere: 5
Food: 5
Service: 5
I don't understand all the negative reviews here. This location is quick, and the staff is very approachable.
This spot has been my favorite location since they opened. Looking at these reviews, some of these complaints are so petty.
This is a high volume location with some of the nicest staff. If you have a problem, just vocalize it like a normal person.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice place
Atmosphere: 5
Food: 5
Service: 5
New to this area and love the service, come regularly. Edy Nat and Danny have been very pleasant every time my husband and I visit.
Atmosphere: 5
Food: 5
Service: 5
Ordered through DoorDash and did not receive TWO of my 3 items. It’s really not that complicated. Get it together Starbucks!!
Service: 1
Worst experience ever!!
There's guy named "" DOM""
PROBABLY THE OWNER. CAUSE HE ACTS LIKE IT,
WITH NO CLUE ABOUT COSTUMER SERVICE,
Atmosphere: 2
Food: 2
Service: 2
Employees are very nice. Got the new Lavender Frappe and was well made. Location was clean and had a good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
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