Shawn Michelle’s Homemade Ice Cream

Make sure you have a backup plan if you're ordering for a special event! I called in at 12:15pm on a Friday (they opened at noon) to order a full size caramel rum cake for a special Fat Tuesday party the following Tuesday - 4 days later. The baker (Leah) answered the phone. I asked her how much the rum cake was, and she didn't know. The baker who makes the cake doesn't know the pricen of her own cakes! That was just the start. She put me on hold to check with someone then said it was "around" $45 before tax. Then she took my order and assured me it would be ready for me to pick up after work on Monday. She promised me it was gonna be sooooo good and moist and amazing. She said they normally take the payment up front but that noone was there to work the POS system (LOL) and she didn't know how. The baker told me she would have someone call me back to take my payment. I said that would be fine. The rest of Friday, Saturday, Sunday went by and noone called me. Monday came and I missed a call at around 2:30pm from Leah - the baker - saying that their cake box delivery didn't show up and to just call her for an update about my order. I didn't see it until I got off work around 4:30 because I was in meetings. I called her back on the way to pick up the cake, she didn't answer. I called the bakery and the front counter worker answered, then checked on my cake, then came back and said THE BAKER DIDN'T MAKE IT!! So here I am the evening before our event and everyone was expecting rum cake and I had no cake!!!! UNBELIEVABLE. And the baker knew she wasn't going to make my cake when she called because it was supposed to be done by 2pm. She never told me on the message that she just decided not to make it. She just left that for the innocent front counter person to have to tell me that. The lame ass excuse that the "cake box delivery didn't come" is so ridiculous! Who runs a business that way?? If you run out of cake boxes, YOU GO BUY ONE SOMEWHERE (Walmart, Meijer, dollar store even!). Or improvise. You don't just cancel a customer's order when they are paying $50 for a cake!! The cashier gave me the baker's cell number so I could get an explanation. Again, she didn't answer. I left a message asking why she didn't make my cake and asked for an explanation. I gave her a FULL WEEK to call me back. She never did. Screw me I guess. I try really hard not to give bad reviews because I know how important reviews are, but they just don't run their business well. They could have just called me and apologized, then maybe offered a way to make it right. But NOTHING!! I was really trying to support this local small business but will not be going there again. I'll advise others to do the same. I don't do business with businesses that don't care about their customers. Just make sure if you order a special cake from them, you have a backup plan! Because it might not be there.

I love the ice cream & pound cake. My favorite is the banana pudding ice cream. I would love to give 5 stars, but when I order a pint I want it filled all the way to the top. Unfortunately, three different times, I’ve been disappointed when I make it home. I know I should’ve checked after the 2nd time, but I was rushing. Otherwise, they’re amazing

So. . .first time there and walked in 30 min before closing and the peach cobbler was sold out, the pound cake sundae was a tasty replacement. Two days later, 3 hours before closing time, the peach cobbler is sold out? Okay, maybe it is THAT good. So. . . 1hour and 06 minutes after opening and the peach cobbler is sold out? WOW, I guess the supply is not meeting the demand. “There will be some more later or tomorrow. -Calls 4 hours later, “Sorry we’re sold out.” Alright, I’m done.

The Team and Dedserts
are AWESOMESAUCE!
Just try EVERYTHING! DON'T FORGET THE VEGAN Ice Cream! OMG DELICIOUS!

Thanks for the special treat Sedeeka & Team!

Atmosphere: 5

Food: 5

Service: 5

They don’t know how to stick to their own hours. Close before closing time. It’s a shame because they have a good product. It was 3 cars waiting outside for them to be closed.

Food: 4

Service: 4

Delicious ice cream, cute dessert parlor with games and an electric fireplace inviting you to sit a spell.

Atmosphere: 5

Food: 5

Service: 5

The ice cream and cake was good. I've enjoyed all the flavors

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Jamaican Rum Raisin, Cookies and Cream Ice Cream, Bourbon Butter Pecan, Butter Pecan, Banana Pudding

Good vibe. However, this is my second purchase and the product was scarce. When you purchase a certain size you expect enough product. Flavors are always on point Purchased vegan ice cream.

Atmosphere: 5

Food: 5

Service: 4

The ice is delicious, but very expensive.

Atmosphere: 5

Food: 5

Service: 5

I’m found heaven!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bourbon Butter Pecan, Peach Cobbler Ala Mode with Vanilla Ice Cream, Butter Pecan, Banana Pudding, Mango Sweet

This is my first visit to this ice cream shop and it’s absolutely amazing!!! The welcoming upon entry to the samples for you to try to the fast service. Ice cream is amazing and the place is spotless clean!!! I will be back!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Butter Pecan

Absolutely fantastic ice cream and desserts.

Atmosphere: 5

Food: 5

Service: 4

Kids loved it!

Atmosphere: 5

Food: 5

Service: 5

We absolutely love, this Ice cream shop! great handmade ice cream. Even better desserts. I would definitely recommend the peach cobbler with the honey graham cracker ice cream. But anything you try here is the 10 out of 10!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bourbon Butter Pecan, Peach Cobbler Ala Mode with Vanilla Ice Cream, Banana Pudding, Cookies & Cream, Vanilla Cookies & Cream

$11 for a medium size shake! It was ok but not impressed. 2 shakes were the same, strawberry, but one was white the other pink. I won't be back.

Food: 4

Service: 5