I’ll start with the positives. The service was excellent - the employees were extremely friendly. The restaurant was clean and inviting. The milkshake was good and tasted high quality.
But the food was just average. I ordered the BBQ Bacon burger. It sounded exciting (bbq sauce, onion strings, cheddar cheese). Despite all the different components, the flavor was really lacking. The burger itself was very bland, it tasted like the meat wasn’t seasoned at all. And the bacon/bbq sauce/onion strings didn’t add much flavor. I’ve never had a burger that had so much going on, with so little flavor. But the thing that really got me is that I ordered my burger cooked medium and it was NOT. The outer edges were medium, but the inside was basically raw. I couldn’t even eat about half the burger. It was nowhere close to medium. If it had been cooked properly, I would give the burger a 3/5. But because it was SO undercooked, I’m only giving it a 2.
My partner ordered pop’s burger, which had sweet tea caramelized onions, sriracha, chipotle mayo and some other stuff going on. He also ordered his burger medium, and his was actually cooked medium. He gave it a 3/5. He got tater tots for his side and he said they were just okay.
The fries were good (although they could benefit from some salt), and I liked that they gave me the option to do half regular fries and half sweet potato fries (or tots, whatever you choose). It was also cool how they have the self serve sauce area with tons of different sauce options to try.
Our bill was over $50 and we each got a burger, a side order and a soda. We also shared a shake. I would have been 100% fine with this price if the burgers had actually been good. We stopped here on a whim because we were in the neighborhood, and thought it would be cool to try a different burger place. But it’s definitely not a place we would go back to.
Atmosphere: 5
Food: 3
Service: 5
Terri Burke
Great gluten free options and quick, friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
Khalil Aljuba
From the moment I walked in, my experience was elevated thanks to a young, up-and-coming Burger 21 server named Adam. You can immediately tell when someone genuinely cares about what they do, and Adam is the definition of that. From the way he took my order with attention and pride, to the care he put into preparing everything, it was clear this wasn’t “just a job” to him. Even something as simple as the shakes stood out perfectly made, crisp, and done with intention. That kind of consistency and effort doesn’t come from training alone; it comes from passion. Adam put thought and heart into every part of the experience, and it showed. Sure, there may be people out there with more experience or technical skill, but I can confidently say there are very few who bring the same level of passion, energy, and sincerity that Adam does. That passion is something you can’t teach — and it’s what separates good service from truly memorable service. He was nothing short of miraculous, and he deserves real recognition for the way he represents this place. Employees like Adam are future stars in the service industry, and Burger 21 is lucky to have him. This was a 5/5 experience across the board, and a big reason for that was him. I’ll absolutely be back — and I hope he knows his hard work does not go unnoticed.
Atmosphere: 5
Food: 5
Service: 5
Joma Awad
This place was a scam. They literally rip you off when you’re just trying to have a regular burger. They have false advertisement where they say their burger meals are 9.99 but in the n you end up paying $20 for a meal. I ordered the shroom burger, and I wanted A1 sauce added to it, that never happened. So basically for a kids meal, 2 burger meals, and one burger i ended up paying over 60$ when their meals are advertised for 9.99$.
Atmosphere: 3
Food: 2
Service: 1
LaTisha Franklin
Burgers are made fresh order. You can taste the difference!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
nada hussein
Love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Burger, Potato Fries, Cheesy Burger
Paul Ludwig
over some water wooooow, don't go to burger 21
Steve Meder
Very good burgers and fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
Andrew Manikham
We had ordered delivery directly from the website, after 3 phone calls and 2 hours for 2 burgers and one order of fries I finally had to just go pick up our food. I had requested a refund for the delivery fee and tip which could not be run in the store? So now we had waited 2 hours for a simple order, and I am down a whole meals worth of fees and tips that I dont even know is actually going back on my account. Whole situation is a shame since the food was good, but the whole experience was ruined because of all of this
15/10 stars!! I love how allergy-friendly this restaurant is, and I’m blown away by the kind, generous, and attentive service. The servers were incredibly thoughtful in ensuring that my meal was tailored to my dietary restrictions. I WILL be coming back and highly recommend if you want a delicious burger!
Atmosphere: 5
Food: 5
Service: 5
Brandi Epps
I ordered thru DoorDash for pick up. When I arrived I saw they had a Wednesday Cheeseburger & Fries special for $9.99. I had just paid $21.66 for a burger and fries. Cheese would’ve been extra which is crazy. I did not see this deal on DoorDash. The burger I received was not worth the cost, the toppings were very lacking. I could barely see the tomato on the burger, the lettuce was a thin single layer. The sauce was almost non existent. I like the food, but the quality is lacking for the price. The fry bag is a large size but it was halfway full. The fries alone were $5.27 before taxes. I expected more. I also requested well done. That burger still had pink. I wasn’t excited about this meal at all. Almost gave it to my dog. I also suggest checking your food before you leave. FYI I added my own cheese when I arrived home.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hamburger, French Fries, Burger, Cheesy Burger
Meags Sperk
Brought my son & bf here, because my son really wanted to check it out. We went up to order and the menu screen kept changing. It doesn’t give you enough time to see the menu. So I had to read the printed out menu. My bf asked the cashier, how big- how many ounces, are the burgers? The girl couldn’t answer it. She was checking her screen and not giving us an answer. She pretty much doesn’t know the menu. We have ordered and then sat down. My son got the kids menu… burger and fries and a drink for $8.99. I ordered the chicken tenders and fries no drink because that would have been an extra $4!! The chicken tenders took about 10 minutes to cool off to eat. They were hot off the stove kind of hot. My bf didn’t order because the cashier didn’t know how to answer his question, so he wasn’t going to give them his business. My chicken tenders were roughly $11! 3 chicken tenders and some fries. I like the idea how they have different sauces out but don’t like the idea of having a sink in the middle of the restaurant to have to wash your hands. Don’t people use the bathroom to wash their hands. The food was good. But the service was awkward. The price for everything is VERY expensive. For my meal without a drink and my son’s kid’s meal, it costed me $23!! The music they played was nice to hear. Rock and Roll music. So glad it wasn’t hip hop / rap like some restaurants in Orland Park (on Lagrange Road) plays. Not sure if I’ll be coming back. Too expensive for my taste.
Atmosphere: 4
Food: 4
Service: 2
F B
Best burger anywhere. And the shakes. Yum.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shroom
Brent Nordquist
We've been here twice. Really good burgers with lots of variety. They have a lot of different sauces you can choose for your burger and fries. Nice decor and seating.
I’ll start with the positives. The service was excellent - the employees were extremely friendly. The restaurant was clean and inviting. The milkshake was good and tasted high quality.
But the food was just average. I ordered the BBQ Bacon burger. It sounded exciting (bbq sauce, onion strings, cheddar cheese). Despite all the different components, the flavor was really lacking. The burger itself was very bland, it tasted like the meat wasn’t seasoned at all. And the bacon/bbq sauce/onion strings didn’t add much flavor. I’ve never had a burger that had so much going on, with so little flavor. But the thing that really got me is that I ordered my burger cooked medium and it was NOT. The outer edges were medium, but the inside was basically raw. I couldn’t even eat about half the burger. It was nowhere close to medium. If it had been cooked properly, I would give the burger a 3/5. But because it was SO undercooked, I’m only giving it a 2.
My partner ordered pop’s burger, which had sweet tea caramelized onions, sriracha, chipotle mayo and some other stuff going on. He also ordered his burger medium, and his was actually cooked medium. He gave it a 3/5. He got tater tots for his side and he said they were just okay.
The fries were good (although they could benefit from some salt), and I liked that they gave me the option to do half regular fries and half sweet potato fries (or tots, whatever you choose). It was also cool how they have the self serve sauce area with tons of different sauce options to try.
Our bill was over $50 and we each got a burger, a side order and a soda. We also shared a shake. I would have been 100% fine with this price if the burgers had actually been good. We stopped here on a whim because we were in the neighborhood, and thought it would be cool to try a different burger place. But it’s definitely not a place we would go back to.
Atmosphere: 5
Food: 3
Service: 5
Great gluten free options and quick, friendly service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
From the moment I walked in, my experience was elevated thanks to a young, up-and-coming Burger 21 server named Adam. You can immediately tell when someone genuinely cares about what they do, and Adam is the definition of that. From the way he took my order with attention and pride, to the care he put into preparing everything, it was clear this wasn’t “just a job” to him.
Even something as simple as the shakes stood out perfectly made, crisp, and done with intention. That kind of consistency and effort doesn’t come from training alone; it comes from passion. Adam put thought and heart into every part of the experience, and it showed.
Sure, there may be people out there with more experience or technical skill, but I can confidently say there are very few who bring the same level of passion, energy, and sincerity that Adam does. That passion is something you can’t teach — and it’s what separates good service from truly memorable service.
He was nothing short of miraculous, and he deserves real recognition for the way he represents this place. Employees like Adam are future stars in the service industry, and Burger 21 is lucky to have him. This was a 5/5 experience across the board, and a big reason for that was him. I’ll absolutely be back — and I hope he knows his hard work does not go unnoticed.
Atmosphere: 5
Food: 5
Service: 5
This place was a scam. They literally rip you off when you’re just trying to have a regular burger. They have false advertisement where they say their burger meals are 9.99 but in the n you end up paying $20 for a meal. I ordered the shroom burger, and I wanted A1 sauce added to it, that never happened. So basically for a kids meal, 2 burger meals, and one burger i ended up paying over 60$ when their meals are advertised for 9.99$.
Atmosphere: 3
Food: 2
Service: 1
Burgers are made fresh order. You can taste the difference!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
Love it
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries, Burger, Potato Fries, Cheesy Burger
over some water wooooow, don't go to burger 21
Very good burgers and fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, French Fries
We had ordered delivery directly from the website, after 3 phone calls and 2 hours for 2 burgers and one order of fries I finally had to just go pick up our food. I had requested a refund for the delivery fee and tip which could not be run in the store? So now we had waited 2 hours for a simple order, and I am down a whole meals worth of fees and tips that I dont even know is actually going back on my account. Whole situation is a shame since the food was good, but the whole experience was ruined because of all of this
Best burgers around, great people!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger, Slider
Restaurantji Recommends
15/10 stars!! I love how allergy-friendly this restaurant is, and I’m blown away by the kind, generous, and attentive service. The servers were incredibly thoughtful in ensuring that my meal was tailored to my dietary restrictions. I WILL be coming back and highly recommend if you want a delicious burger!
Atmosphere: 5
Food: 5
Service: 5
I ordered thru DoorDash for pick up. When I arrived I saw they had a Wednesday Cheeseburger & Fries special for $9.99. I had just paid $21.66 for a burger and fries. Cheese would’ve been extra which is crazy. I did not see this deal on DoorDash. The burger I received was not worth the cost, the toppings were very lacking. I could barely see the tomato on the burger, the lettuce was a thin single layer. The sauce was almost non existent. I like the food, but the quality is lacking for the price. The fry bag is a large size but it was halfway full. The fries alone were $5.27 before taxes. I expected more. I also requested well done. That burger still had pink. I wasn’t excited about this meal at all. Almost gave it to my dog. I also suggest checking your food before you leave. FYI I added my own cheese when I arrived home.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Hamburger, French Fries, Burger, Cheesy Burger
Brought my son & bf here, because my son really wanted to check it out. We went up to order and the menu screen kept changing. It doesn’t give you enough time to see the menu. So I had to read the printed out menu. My bf asked the cashier, how big- how many ounces, are the burgers? The girl couldn’t answer it. She was checking her screen and not giving us an answer. She pretty much doesn’t know the menu. We have ordered and then sat down. My son got the kids menu… burger and fries and a drink for $8.99. I ordered the chicken tenders and fries no drink because that would have been an extra $4!! The chicken tenders took about 10 minutes to cool off to eat. They were hot off the stove kind of hot. My bf didn’t order because the cashier didn’t know how to answer his question, so he wasn’t going to give them his business. My chicken tenders were roughly $11! 3 chicken tenders and some fries. I like the idea how they have different sauces out but don’t like the idea of having a sink in the middle of the restaurant to have to wash your hands. Don’t people use the bathroom to wash their hands. The food was good. But the service was awkward. The price for everything is VERY expensive. For my meal without a drink and my son’s kid’s meal, it costed me $23!! The music they played was nice to hear. Rock and Roll music. So glad it wasn’t hip hop / rap like some restaurants in Orland Park (on Lagrange Road) plays. Not sure if I’ll be coming back. Too expensive for my taste.
Atmosphere: 4
Food: 4
Service: 2
Best burger anywhere. And the shakes. Yum.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shroom
We've been here twice. Really good burgers with lots of variety. They have a lot of different sauces you can choose for your burger and fries. Nice decor and seating.
Atmosphere: 5
Food: 5
Service: 5
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