Subway
243 W Northwest Hwy, Palatine
(847) 496-7859
Recent Reviews
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Came on to see what others thought and whether it was just me, but OMG how are these guys still allowing the rude guy with the orange beard and the lady with the scarf and mask to even run this place?! it’s always so awkward and they can’t understand the first time i have to keep repeating myself. the man with the orange beard is always waving his finger at me if i ask for something specific.. although it’s a simple task that every other subway i’ve visited happily does (cut my 6 inch sandwich into 2 peices) I’ve tried to avoid this subway but because it’s the closest and my kids LOVE subway i’m left with no choice!
Atmosphere: 1
Food: 1
Service: 1
“I had a terrible experience at this Subway location. The owner was not only rude but also seemed to disregard basic hygiene practices, which was extremely off-putting. The preparation area looked unclean, and employees handled food carelessly. When I asked for basic changes to my order, they were dismissive and unfriendly. It was one of the worst experiences I’ve had at any Subway, and I definitely won’t be returning. I’d recommend finding a different location where cleanliness and customer service are actually prioritized.” Stay away. Go some other location and enjoy your food.
Atmosphere: 1
Food: 1
Service: 1
“Like others have mentioned, the manager with dyed-orange hair and beard is rude, confrontational, and brings a negative atmosphere to this location. They consistently skimp on toppings, and any request for a reasonable amount is met with anger. If you order online and happen to walk in while they’re making your sandwich, you’re immediately asked to sit down, preventing you from seeing the process—likely so they can cut corners without pushback. This goes against the open, customer-focused experience you expect at Subway. Save yourself the trouble and visit a location with friendly staff who will simply make your sandwich without issue.”
Atmosphere: 1
Food: 1
Service: 1
Omg I won't be going back to this location. I needed a footlong turkey, but I needed the 2 halves slightly different.
Right away, one man was angry that half was being toasted, but not the other. He muttered about getting the same ingredients on both. Orange beard guy finished making them. When the original guy saw that one had spinach & and tomato, he lost his mind and said, "Never do that again!"
I said loudly, "I don't care how you do it. But I need 2 different sandwiches."
Isn't their job to custom make these sandwiches? I really don't understand the issue. Like charge me whatever I never complained! So thanks you, crotchety man, for ruining my lunch!! No tip for you! 🤣
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Oven Roasted Turkey
Absolutely NASTY service .
The guy with the orange beard and the Muslim woman who wears a mask are unbelievable.
They were handling cash , touching cash , touching their faces and then went to make my sandwich with the same gloves they touched the cash with. I told them to please make me a new sandwich with clean gloves or refund me my moneys and they laughed in my face and told me no. Disgusting and unhygienic . No suprise I was extremely sick after eating their food
Atmosphere: 1
Food: 1
Service: 1
found a hair in my sandwich and obviously was disgusted by it because of the fact i knew it wasn’t mine, i approached the staff about it very polite asking if there was anything they could do - the man i was speaking to snatched the sandwich away from me to look at it for himself then threw it out without answering my question and proceeded to raise his voice at me asking which type of bread i wanted. After my sandwich was remade and they had wrapped it up the lady who the man had switched off with slammed my food on the counter then walked away. I honestly regret not just asking for a refund because of how rude the staff was and how they handled the situation. very unprofessional.
Atmosphere: 1
Food: 2
Service: 1
The best spot in the morning! Always great service. I can always feel the kindness; the hospitality makes me feel welcomed in here It is also very very clean in here and the food is fresh and yummy
Atmosphere: 5
Food: 5
Service: 5
Terrible service. They made my food wrong. I would stay with Jimmy John's. Very unsanitary facility and terrible management. Stay away from this Subway.
Atmosphere: 1
Food: 1
Service: 1
RUDE CUSTOMER SERVICE.
IT SMELLS VERY BAD IN THERE THESE PEOPLE ARE VERY UNHYGIENIC.
Atmosphere: 1
Food: 1
Service: 1
6/2024 5* Ordered online in the App. Service was great. Order was ready on time. And the sandwhiches were just as requested. I will be back to this store in the future.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
6/2024 5* Ordered online in the App. Service was great. Order was ready on time. And the sandwhiches were just as requested. I will be back to this store in the future.
Atmosphere: 5
Food: 5
Service: 5
The best subway I have ever been to! ?? The customer service is at the top, they are always sweet and attentive.
I always see a very pleasant Indian gentleman who works there. I always come in the morning hours, so I've never seen the red-haired guy everyone is talking about.
Mornings are great here! ? Everything is clean, all the food is fresh and it is always spotless clean!!! ✨️ ? I always feel cared for when I come there thank you
Atmosphere: 5
Food: 5
Service: 5
Good coupons
Vegetarian options: Cheeses and veggies
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: The Ultimate B M T
Very bad service! Actually got not service stood there waiting forever while the workers were taking care of online orders! Went to another subway!
Atmosphere: 1
Food: 1
Service: 1
Like others have said, the manager with the dyed-orange hair and beard is terrible, angry, and confrontational.Like others have said, this location skimps on toppings.If you dare to ask them for more or hold them accountable for their cheapskate ways, they will get angry with you.If you order online and happen to walk in while they’re making your sandwich, they will demand you sit down so you can’t watch and so they’re free to skimp you without objection.This is Subway. Built on being able to watch your sandwich being made, and controlling the amount of toppings you get within reason. This location says, “nope.”Don’t come here. Go literally anywhere else where you can interact with non-confrontational employees who will simply make your sandwich without objection.
Atmosphere: 1
Food: 1
Service: 1
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