I waited 5 plus minutes they had nothing but unsalted and cinnamon I said what I wanted was willing to pay and wait she said it would be 10 minutes and said I could not pre order I literally seen pretzels come out of the oven and she once again said I could only have unsalted so will not ever go to that place again
Kris Eder
I ordered a small cinnamon sugar because it's available on the shelf. I paid already for it and waited at the counter because I haven't received my order yet. They asked me what I need, told them I don't have my order yet. They thought they already gave it to me but the senior staff combined the small one to a regular size. Asked me to wait for 8mim when they can just give me the one from the shelf earlier.
Margurie Johnson
Bre and her crew do a great job. The store is always clean and I’m always looking forward to see her smiling face and them wonderful pretzels.
Sunshine Razo
Service is terrible! Everyone who works there has an attitude as if you’re bothering them by ordering. If you enjoy interacting with nasty incompetent people this is the place for you!
Buggin1493
Pretty crazy that I have went to a pretzel places multiple times in the last cpl of months and every time I try NO PRETZELS. Ridiculous.
Micheal Gulley
I’ve never had a issue with this location always fresh pretzels
Tristian Satterfield
Bre and the gang were great and provided excellent service and gave me fresh pretzels!
Kim Wade
The employees at this Auntie Anne's were so nice. I complemented Bree on a stacking christmas present decoration and she told me I could have it! I thought that was so sweet and kind. Thank you Bree! Oh and the cinnamon nuggets were sooo good!
Jordan Drolema
I’ve never seen a food place less interested in serving food.
Atmosphere: 1
Service: 1
Lydia Jean
When open time says a specific time then that time should be followed, customers shouldn't be told "when the lights come on is when we're open". The lack of ambition to work truly shows.
Pre ordered 3 buckets for an 11:45 pick up. Finally got my third bucket at 12:30. My team of high school kids missed their lunch break. Staff was extremely rude and made no effort to expedite my already late order. Not the first time we have had bad service at this location. It will be the last time though.
Atmosphere: 1
Food: 3
Service: 1
Jennifer Meyers
I am only giving one star because i have too! My son and I went to the mall he loves Auntie Anne’s this is the 5th time in the last month we have gone and they have no food in the case and told 10-15 minute wait for pretzels. It was 2:00 on a Sunday!! That’s not all today we walk up get in line the rude sales girl says we have no pretzels it will be at 10-15 minutes wait I said ok I will wait she told me I need to get out of line and leave and before i could say something the person behind me said what did she say and I told her that they were out of pretzels and it would be a 10-15 minutes. The guy behind her said she told us that 30 minutes ago and they still have nothing in the case. So then I left went to a few stores and came back there was a line waited again in line two people were served this time by someone else. Then the guy that waited over 30 minutes before was getting his pretzel after a 1 hour wait because he placed a online order that is how he got his food. Then the lady in front of me was trying to get served they told her they are not serving anyone until they filled the case with everything. So by now there was 15 people inline and two little girls walked up to the counter and said can we get some pretzels the staff told them to go around back of the store where the employee go to get one. They did and came back out with a pretzel by then everyone in line was upset. Then the girls mom comes around walks in back a few minutes later walks out and asked us why we were all in line everyone said we were waiting for pretzels by then there was 15 pretzels and a cup of cinnamon sugar pretzels bits. Everyone told her we were told we had to wait until the case was full before they could serve us the rude little girl began yelling at the people in line saying we were lying. The lady with the two daughters then told the rude staff to sell us what was in the case. This is so ridiculous either you fire the staff that you have because they don’t want to work or you have the franchise owner close it because this isn’t the 1st time this has happened and it’s been happening for a while now and it makes a bad name for the company!!!
Lexi Powell
Everybody has a nasty attitude lol. I didn’t realize asking for food that’s on the menu was such an issue. The food is either burnt or they have to cook to order 15-30 minutes. Ridiculous. Just consider shutting down since it’s a hassle serving the customers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Mini Pretzel Dogs
David Wiseman
Poor Customer Service and incredibly rude staff, went up to place an order, was told to come back in 10-15 minutes because everything was sold out, Went back in 10 minutes and was told again it would be 10-15 minutes with attitude from the employee
Atmosphere: 1
Food: 1
Service: 1
Grace Thomas
Our service was horrible. The person running the counter was incredibly rude to myself and people around us. They were out of everything on the menu and refused to make more (it was 3:00pm on a Sunday). There wasn’t even a sign indicating things were out. Additionally, the person at the counter made it seem like it was our fault for them not having any product and overall gave attitude to customers. Will NOT be back ever again.
I waited 5 plus minutes they had nothing but unsalted and cinnamon I said what I wanted was willing to pay and wait she said it would be 10 minutes and said I could not pre order I literally seen pretzels come out of the oven and she once again said I could only have unsalted so will not ever go to that place again
I ordered a small cinnamon sugar because it's available on the shelf. I paid already for it and waited at the counter because I haven't received my order yet. They asked me what I need, told them I don't have my order yet. They thought they already gave it to me but the senior staff combined the small one to a regular size. Asked me to wait for 8mim when they can just give me the one from the shelf earlier.
Bre and her crew do a great job. The store is always clean and I’m always looking forward to see her smiling face and them wonderful pretzels.
Service is terrible! Everyone who works there has an attitude as if you’re bothering them by ordering. If you enjoy interacting with nasty incompetent people this is the place for you!
Pretty crazy that I have went to a pretzel places multiple times in the last cpl of months and every time I try NO PRETZELS. Ridiculous.
I’ve never had a issue with this location always fresh pretzels
Bre and the gang were great and provided excellent service and gave me fresh pretzels!
The employees at this Auntie Anne's were so nice. I complemented Bree on a stacking christmas present decoration and she told me I could have it! I thought that was so sweet and kind. Thank you Bree!
Oh and the cinnamon nuggets were sooo good!
I’ve never seen a food place less interested in serving food.
Atmosphere: 1
Service: 1
When open time says a specific time then that time should be followed, customers shouldn't be told "when the lights come on is when we're open". The lack of ambition to work truly shows.
Service: 1
Restaurantji Recommends
Pre ordered 3 buckets for an 11:45 pick up. Finally got my third bucket at 12:30. My team of high school kids missed their lunch break. Staff was extremely rude and made no effort to expedite my already late order. Not the first time we have had bad service at this location. It will be the last time though.
Atmosphere: 1
Food: 3
Service: 1
I am only giving one star because i have too! My son and I went to the mall he loves Auntie Anne’s this is the 5th time in the last month we have gone and they have no food in the case and told 10-15 minute wait for pretzels. It was 2:00 on a Sunday!! That’s not all today we walk up get in line the rude sales girl says we have no pretzels it will be at 10-15 minutes wait I said ok I will wait she told me I need to get out of line and leave and before i could say something the person behind me said what did she say and I told her that they were out of pretzels and it would be a 10-15 minutes. The guy behind her said she told us that 30 minutes ago and they still have nothing in the case. So then I left went to a few stores and came back there was a line waited again in line two people were served this time by someone else. Then the guy that waited over 30 minutes before was getting his pretzel after a 1 hour wait because he placed a online order that is how he got his food. Then the lady in front of me was trying to get served they told her they are not serving anyone until they filled the case with everything. So by now there was 15 people inline and two little girls walked up to the counter and said can we get some pretzels the staff told them to go around back of the store where the employee go to get one. They did and came back out with a pretzel by then everyone in line was upset. Then the girls mom comes around walks in back a few minutes later walks out and asked us why we were all in line everyone said we were waiting for pretzels by then there was 15 pretzels and a cup of cinnamon sugar pretzels bits. Everyone told her we were told we had to wait until the case was full before they could serve us the rude little girl began yelling at the people in line saying we were lying. The lady with the two daughters then told the rude staff to sell us what was in the case. This is so ridiculous either you fire the staff that you have because they don’t want to work or you have the franchise owner close it because this isn’t the 1st time this has happened and it’s been happening for a while now and it makes a bad name for the company!!!
Everybody has a nasty attitude lol. I didn’t realize asking for food that’s on the menu was such an issue. The food is either burnt or they have to cook to order 15-30 minutes. Ridiculous. Just consider shutting down since it’s a hassle serving the customers.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cinnamon Sugar Pretzel Nuggets Bucket, Mini Pretzel Dogs
Poor Customer Service and incredibly rude staff, went up to place an order, was told to come back in 10-15 minutes because everything was sold out, Went back in 10 minutes and was told again it would be 10-15 minutes with attitude from the employee
Atmosphere: 1
Food: 1
Service: 1
Our service was horrible. The person running the counter was incredibly rude to myself and people around us. They were out of everything on the menu and refused to make more (it was 3:00pm on a Sunday). There wasn’t even a sign indicating things were out. Additionally, the person at the counter made it seem like it was our fault for them not having any product and overall gave attitude to customers. Will NOT be back ever again.
Atmosphere: 1
Food: 1
Service: 1
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