Chipotle Mexican Grill

Horrible!

Food: 1

Service: 1

Recommended dishes: Bowl

I just ordered chipotle and I put my name as hungry af and I swear this thing is huge. Good lookin out 🫶🏻🫶🏻🫶🏻👏🏻👏🏻👏🏻👏🏻

Food: 5

Service: 5

I don’t complain about orders from places in Peoria very often, but I feel like I could have received better food from Taco Bell than what I got from Chipotle tonight. I ordered a steak quesadilla with onions and peppers. I don’t believe I got steak, the meat inside looks more like dark chicken or pork. I also had no onions or peppers. Just dry meat and cheese. I also had ordered brown rice, fresh tomato salsa, & sour cream as sides and received none. I got a side of white rice. I also added an order of guacamole to go with the queso blanco and chips I ordered, that wasn’t there either. I spent $30 and all it did was remind me why I never eat chipotle 😂

I highly suggest avoiding this location, and wish I'd read the other reviews before ordering here to save myself the trouble.
I got delivery, and part of the issue I had with my order was due to DoorDash, but Chipotle's so-called customer service was terrible, so it warrants warning other potential customers.
Not only was my expensive delivery meal 30 minutes late, but the driver failed to deliver it to the correct door as instructed, and I didn't give me part of my order. The food was ice cold and there was barely any chicken in it at all. My entree was pretty much a bowl of frozen rice with a sprinkling of toppings and greens.
I contacted Chipotle customer service immediately and told them my issue. They offered me a coupon. I declined and said that I wanted the portion of my missing order refunded, and the customer service rep refused, claiming that he couldn't give me my money back, and then offered a BOGO coupon.
I asked why he thought it was appropriate to try to "make things right" by making me spend more money at Chipotle after they screwed up my order. I got a blasé answer of, "Sorry we can't make you happy, but you're not getting your money back and now we're not offering you anything and we're marking this as closed." (I'm paraphrasing, but that was the gist.)
So, Chipotle screwed up my order, delivered late, cold food to the wrong area, failed to deliver an item that I PAID FOR, and then refused to give me a refund for it, thereby stealing from me.
The food was NOT worth this drama. I will certainly never patronize this store again, and I urge caution to anyone else considering ordering from Chipotle.

Food: 2

Service: 1

Every time I come here they are out of everything. Vegetables, cheese, pico, and steak. The place is filthy.

Atmosphere: 1

Food: 1

Service: 1

the little short guy on his first T cycle needs to chill out and stop roid raging on customers and people picking up orders. he had multiple customers commenting on how rude he was within the 5 minutes i was there.

Atmosphere: 1

Food: 1

Service: 1

We have been to this chipotle several times most recently last night. They have salad on the menu but never salad dressing. The staff is rude and the music last night was full of profanity and loud. This is not a family friendly or well stocked restaurant or well run for that matter.

Atmosphere: 1

Food: 1

Service: 1

I placed an order online. While waiting for someone to hand me my food the cashier tells a man out loud “ Your card declined”.. I had second hand embarrassment for him. After waiting 5 mins they hand me the bag. I had to check to make sure 2 bowls were in there .. I got extra everything and literally didn’t get any of it. My son said he was still hungry. I refuse to place any more money in this location. Horrible customer service and I’m spending a small fortune for food that will still requires me to cook when done eating

Atmosphere: 1

Food: 1

Service: 2

Recommended dishes: Bowl

Went in shortly after noon, busy as can be! Staff were professional and friendly but very quick to move the customers through the line. The steak burrito was very good. Ordered take out so didn't really get a good feel of the atmosphere but it was decent

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Vegetarian options: You can ask the service to be personalized.

Dietary restrictions: Modify as per your request.

Parking: Wheelchair Access is available.

Kid-friendliness: They have Menu for kids. Parents decide what you want for the child on their plate.. help in case of allergies.

Wheelchair accessibility: Yes it's.

Recommended dishes: Bowl

Avoid this Chipotle if possible. Have had multiple instances where food is below standard chipotle quality. On my last, and final visit to this location, a worker was coughing on the food while they were preparing it. The cleanliness of this location is also subpar. Not sure how they pass health inspections, or if they do.

Atmosphere: 3

Food: 1

Service: 2

Recommended dishes: Burrito Bowl

Didn’t even bother to press (melt) the cheese in kids quesadilla and left the guacamole off of the order. Lemonade tastes like water. Zero quality control.

Atmosphere: 2

Food: 1

Service: 1

Waited 1st in line for 15 minutes and was completely ignored for 15 minutes. The food on the line looked old. Two people were preparing online orders and one person was grilling meats. I left and went next door to Panda Express and was pleasantly greeted by 3 people upon walking in the door, had my food and out in less than 5 minutes. Maybe I will try East Peoria Chipotle next time, highly unlikely that I will return to Sterling.

I’ve gotten orders there before and for $15 with NO ADD-ONS… I’m like where’s the meat??????????I took it all off and weighed the chicken, it was merely 3oz!!! What I did get was a lot of fillers like rice and beans and bean juice but sparse on the chicken!!! So this time I had them out my meats on the side. Got home, weighed them & w/o the container, I only got 2.5 oz of the brisket and 3.1oz of the chicken…supposed to be 4oz each!!! There is a serious problem @ Chipotles with their “left to chance of the employees ‘eye -balling’ portions…I want everything I PAID FOR…especially the meat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Tortilla Chip, Chips & Guacamole, Grapefruit Izze, Hibiscus Lemonade, Tortilla on the Side, Chips & Tomatillo-Green Chili Salsa, Chips, Chips & Queso Blanco

I asked for no beans and it seems like they just did extra beans for the fun of it screw this place

Food: 1