“I ordered 2 ice coffees and 2 donuts and didn't want too much ice but when I was presented with the coffee..half the cup was filled with ice and i told the only lady that was there that i didn’t want that much ice she then tells me that it would not be ice coffee then so i told her that i was the customer and that's how i want it and when i asked her who the manager was she replied that she was and i told her that she was a poor excuse to be that position.,and told her i would call the corporate office which I'm still waiting to hear from.“
“I have stopped by this DD on my drives out of O’hare heading home to Chicago a few times now. Here are some of my observations: Coffee is always fresh and they make a delicious Croissant with Egg and Cheese. There’s both indoor and outdoor seating if you want some fresh air and sunlight. The drive through is efficient and never too busy. The service has been super inconsistent ranging from apathetic to dismissive and impersonal- it’s a DD, we don’t expect to make a bestie but have some manners. Basic ones like greeting people. So the vibes are definitely off- do drive through or hang outside - don’t try to do a friendly neighborhood thing of walking in and grabbing a bite to get yourself together before a long drive in crazy traffic “