Dunkin' Baskin Robbins

1800 1st Ave, Rock Falls
(708) 263-9756

Recent Reviews

Beth Whitaker

Ordered using the app for drive thru. The dude at the window, mind you this is 8:10am and they were not busy at all, hands me half the order and walks away. I have to get his attention to come back and asked, politely, where the rest of my order is. He rolls his eyes, shuts the window and walks away. A minute later a different employee comes back with the rest of my order.There was confusion on cream cheese for the bagel. I pull over, go in, to figure it out and instead of being helpful he was all piss and sass.I'll not be going back there. Plenty of other options.

Atmosphere: 1

Food: 3

Service: 1

Krista Lynne

Needed a ice coffee fix n bagel with cream cheese on a very cold day. Ordered ahead for points. Thank you workers who braved the cold for work. Workers shouldn't be penalized due to poor weather conditions... Safety should always be first...

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Iced Macchiato, Bagels, Wake-Up Wrap - Ham Egg and Cheese, Different Types of Donuts, Egg and Cheese, Wake-Up Wrap - Veggie Egg White

Taylor Z.

can't make a single order correctly. everytime i ask for xyz they either put something completely different in it or just don't put anything i request in at all. snotty and ignorant when asked things

John Dude

What’s the phone number to this location?

Tyler Hernandez

Employees can't give the right size straws for a drink. They put the wrong lids on drinks. When you ask for no or little ice in your drink the cup is not even close to being full but you pay 7 bucks for a drink! Or ask for no mocha and they make a mistake and put mocha in your drink but let them know you didn't want it they get and attitude.

Atmosphere: 1

Food: 1

Service: 1

Erik Blumhoff

Sandwich was burnt, sorry but my blind grandmother could see this was burnt. Poor attention to detail.

Atmosphere: 3

Food: 1

Service: 2

Nicole Therriault

Tried going at 8 pm, said the indoor was open til 9 pm. Doors were locked. Won't be going back.

Atmosphere: 1

Food: 1

Service: 1

tabytha smith

Very disappointed I ordered a jelly filled a handful of munchkins and a chocolate frosting long john and they were all shoved in a bag and almost all the chocolate frosting is off the long john on all the other donuts and when I went to call in they don't have a number listed on Google.

Chel Headley

Super sad. My friend has never had Baskin-Robbins ice-cream, he's 57. We have been trying to get ice-cream for 3 weeks now and they still don't have any. It's the second week of June. Y'all sell ice-cream ?. I am so disappointed.

Atmosphere: 5

Food: 1

Service: 5

Jacqueline Piantini

Phone hasn’t worked for a month which is significant with recurring operational issues. Two visits ago we drove over, after trying to call first to confirm, the doors were randomly locked with no signage hung on the door to provide an explanation or eta on when it will be open. And our most recent trip was a total bummer because there was a sign hung on the Baskin Robbins drive-thru menu which said “no ice cream available”.

Atmosphere: 5

Food: 5

Service: 1

jennifer dennis

Please pick up the phone and return calls, please stop getting door dash orders wrong and please add napkins to orders in the drive thru. Thank you.

David Tupy

Oh my god! Have you had one of their breakfast burritos yet? DONT !!!!!!They are horrible. A tiny puddle of corn and hot peppers that will turn your stomach for only 4 dollars.

Courtney Bond

Have tried to go here for ice cream and donuts several times, we will stop trying. Very poor customer service, always lacking items that are on the menu, and generally dirty.

Jilali Bourkaioua

Very expensive place, if you ask for bagels with creame cheese they give to you separate and make it by your self

Neke McCall

Rude staff.. We decided to go there for breakfast. We choose to go through the drive thur as we were in a rush that morning. I told them that I had forgot my glasses (totally my fault) and couldn't see the menu. I asked what type of breakfast sandwiches did they have. I didn't think it would be a problem for them to let me know what they have..they replied with everything we have is on the menu.

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