Chipotle Mexican Grill
$ • MexicanAbout Chipotle Mexican Grill
Chipotle Mexican Grill Reviews
61 ratings
Share your opinion about Chipotle Mexican Grill
Love coming here for my veggie burrito but especially tonight the two new girls learning how to make a burrito were very sweet and kind!! Loved the warmth I recieved from them after a long day at work.
Love the food
I visited the new Chipotle location this weekend, which is conveniently closer to my home, and I was looking forward to the experience. However, I noticed that the staff appeared quite serious during my visit. While they were not rude, there seemed to be a lack of engagement with the customers, indicating that the customer service could benefit from some improvement.
Additionally, I found the food portions to be smaller compared to other Chipotle locations in Rockford,...read full review
Additionally, I found the food portions to be smaller compared to other Chipotle locations in Rockford,...read full review
Hours
| Monday | 10:45AM - 11PM |
| Tuesday | 10:45AM - 11PM |
| Wednesday | 10:45AM - 11PM |
| Thursday | 10:45AM - 11PM |
| Friday | 10:45AM - 11PM |
| Saturday | 10:45AM - 11PM |
| Sunday | 10:45AM - 11PM |
Chipotle Mexican Grill offers a variety of tasty meals, including popular options like the veggie burrito. Customers appreciate the friendliness and kindness of the staff, especially new team members who are learning to prepare food. Many mention that the staff are polite, respectful, and eager to connect with customers, creating a welcoming atmosphere. The food is generally well-cooked and delicious, with generous portions that satisfy customers' expectations. Some reviews highlight that the burritos and bowls are consistently good, and orders are often prepared and packed carefully, making for a positive experience.
However, there are some concerns about service. At the new location, staff appeared serious and lacked engagement, suggesting room for improvement in customer service. The smaller size of this location compared to others means it might feel a bit cramped, though it does offer a drive-through for convenience. A few customers noted that portions can be smaller and value not always meeting expectations, especially at higher prices. Staffing levels were also mentioned as an issue, with only a few employees visible during busy times, which can impact the overall experience. Despite these issues, many customers plan to return, appreciating the good taste, friendly staff, and the quality of their meals.