Dunkin'
7370 E State St, Rockford
(779) 423-2602
Recent Reviews
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I love love love their triple mocha frozen coffee
Atmosphere: 5
Food: 4
Service: 5
Not one of the three employees acknowledge the people in front of us or us. We waited 10 minutes just to be talked to. Watched the mess up 3 orders in a row and get upset at a customer because she didnt get the right drink. The scanner didnt work and they had to run around to find 7 cents in charge, asking if we really wanted our change back. Worst Dunkin experience ever.
Just got our order as I wrote this. It wasn't made correctly either. There currently isn't one person in this store that doesnt ha e a problem with their order. Just a bunch of remakes and refunds
Atmosphere: 1
Food: 1
Service: 1
Slowest drive through ever. 25 minutes for 3 cars.
HAIR IN FOOD!! Was about to come leave a 5 star review and as I’m opening my breakfast wrap I see a long hair hanging out that’s embedded in the egg and cheese. GAG is all I could do. Wasn’t able to turn around as my son had a soccer tournament. When hair nets aren’t worn this is what happens and no one was wearing a hair net. Ugh!
Other than that disgusting mishap everything else was great. The location is super nice and clean, staff friendly, food that we could eat without a hair in it was good
Atmosphere: 5
Food: 3
Service: 5
Great customer service. Very friendly!
Atmosphere: 5
Food: 5
Service: 5
Love my Dunkin ice coffee.
Service: 5
Parking could be better drive through lane could be much
Great coffee
Atmosphere: 4
Food: 4
Service: 5
I wouldn’t give this one place one star if I didn’t have to to share a post. Got my coffee this morning tasted weird about a quarter inch of coffee grounds in the bottom. This is disgusting.
Their out of most donuts half way through the morning
Restaurantji Recommends
Ordered at the counter at 3:58pm. 3 iced caramel machiatos. At 4:26 we finally recieved the drinks. They were milk and coffee with no caramel.
I wish I would have got a receipt. I work in food service and try to be patient and understanding but this was ridiculous. The worst service I have experienced at a restaurant in a very long time, it was actually shocking how bad it was.
Donuts are mid
If I’m posting this then they’re doing bad job. Last 3 times over the course of 2 months they have never made proper macchiato. Tonight 03/06/25 with my mobile order for Macchiato and some food, I came up to the door at 6:50pm and they’re already cleaning to close the store. Bad management all over the country when it comes to dunkin. Can’t even guess how much money I’ve lost when I order and they won’t make it because it’s 1HR BEFORE CLOSING.
THIS is what I ordered, and THIS is what I got. This is the 2nd Friday in a row that I've ordered drinks that are supposed to come with whipped cream and toppings and they serve me slosh. Last Friday I ordered a lava cake cold brew and got none of the foam and crumbles (or whatever those toppings they're supposed to put on there are) and was served iced coffee (which iced coffee is like $2 cheaper btw), then today I gave them another shot and asked them for the strawberry shortcake coolata and they gave me this weird slushy 🙃
Fast service! Excellent and nice staff. Great food and drink options!!!
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