went in, asked the child at the desk for a pint of ice cream. he looked at me like i had 3 heads and then eventually understood what i was asking and said “i don’t know how to give you that” ??? you don’t know how to scoop ice cream into a container? please teach your employees how to do their job.
Service: 1
Inaba Emi
I ordered my daughter's birthday cake online two days before her birthday and went to pick-up at the right time from this store. However, there was no cake or store workers! The people who was watching(?) the store just told me that they could not do anything nor give me refund. I had my daughter choose her favorite flavor and design for the first time instead of giving her a gift, because that was what she wanted. But that plan was totally ruined and I would never ever order anything from Baskin Robbins again. It was the worst experience I have ever had for my children's birthday. I still have not gotten my money back. I called them but only if I can come to the store in the morning their manager can do that but I am working in the morning 7 days a week so I cannot go there. I would not give them even one star.
O936LAgaryh
The sanitation is below accepted levels employees wipe their noses with their fingers, not even if you show them on screen; they deny it's them. Really? There is no management there except some 20-year-old kids running into the ground
Ronald Bagnole
Excellent ??
Ashley Stephenson
Has maybe a quarter of the flavors shown online. Didn't have lids or a drink carrier to hold them
K Moody
Ordered hot fudge sundae’s, hot fudge machine broken but got it anyway. Out of lids so had to give me large lid that didnt fit and it dumped in my car. The the ice cream had chunks of ice in it. Won’t go back here
Constance B
It’s saying they close at 9:30 pm so I went there 3 times at 8:15 pm and the door was locked.
Vincent Fertitta
Rude is right and hours posted 9:30pm pulled up 8:52 pm told " sorry we are officially closed for the evening ". This giving a second chance after GF had an insect in her ice cream the visit before. I vowed never to devulge until this rude experience.
Peter
Showed up an hour before closing. Was told that the indoor was closed even though there was no sign in front indicating it.
constanta dodi
It’s saying they close at 9:30 pm so I went there 3 times at 8:15 pm and the door was locked.
They don't list any of their flavors at the drive through, so when we asked for options the cashier was fairly irritated. She continued getting more irritated anytime we asked another question. By the time we got to the window she was quite rude. You need to train your employees on how to be professional ... and perhaps help them out by posting your flavors.
Savannah B.
I went when they first opened a few years ago. Got my drink orders wrong multiple times. Went back about a year ago and ordered a bagel with cream cheese. To say that my tiny dollop of cream cheese was the size of a quarter would be exaggerating how small it was. So I had to eat a bagel with virtually no cream cheese (I was still charged for the cream cheese) that was toasted when I asked for not-toasted.I've tried to give this place several chances, assuming it was just bad luck with what employees were there when I visited. Visited today. Apparently the employees don't care if a customer has a mask on or not while inside the building. Probably because the employees themselves aren't covering their noses and mouths with a mask.
went in, asked the child at the desk for a pint of ice cream. he looked at me like i had 3 heads and then eventually understood what i was asking and said “i don’t know how to give you that” ??? you don’t know how to scoop ice cream into a container? please teach your employees how to do their job.
Service: 1
I ordered my daughter's birthday cake online two days before her birthday and went to pick-up at the right time from this store. However, there was no cake or store workers! The people who was watching(?) the store just told me that they could not do anything nor give me refund. I had my daughter choose her favorite flavor and design for the first time instead of giving her a gift, because that was what she wanted. But that plan was totally ruined and I would never ever order anything from Baskin Robbins again. It was the worst experience I have ever had for my children's birthday. I still have not gotten my money back. I called them but only if I can come to the store in the morning their manager can do that but I am working in the morning 7 days a week so I cannot go there. I would not give them even one star.
The sanitation is below accepted levels employees wipe their noses with their fingers, not even if you show them on screen; they deny it's them. Really? There is no management there except some 20-year-old kids running into the ground
Excellent ??
Has maybe a quarter of the flavors shown online. Didn't have lids or a drink carrier to hold them
Ordered hot fudge sundae’s, hot fudge machine broken but got it anyway. Out of lids so had to give me large lid that didnt fit and it dumped in my car. The the ice cream had chunks of ice in it. Won’t go back here
It’s saying they close at 9:30 pm so I went there 3 times at 8:15 pm and the door was locked.
Rude is right and hours posted 9:30pm pulled up 8:52 pm told " sorry we are officially closed for the evening ". This giving a second chance after GF had an insect in her ice cream the visit before. I vowed never to devulge until this rude experience.
Showed up an hour before closing. Was told that the indoor was closed even though there was no sign in front indicating it.
It’s saying they close at 9:30 pm so I went there 3 times at 8:15 pm and the door was locked.
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They don't list any of their flavors at the drive through, so when we asked for options the cashier was fairly irritated. She continued getting more irritated anytime we asked another question. By the time we got to the window she was quite rude. You need to train your employees on how to be professional ... and perhaps help them out by posting your flavors.
I went when they first opened a few years ago. Got my drink orders wrong multiple times. Went back about a year ago and ordered a bagel with cream cheese. To say that my tiny dollop of cream cheese was the size of a quarter would be exaggerating how small it was. So I had to eat a bagel with virtually no cream cheese (I was still charged for the cream cheese) that was toasted when I asked for not-toasted.I've tried to give this place several chances, assuming it was just bad luck with what employees were there when I visited. Visited today. Apparently the employees don't care if a customer has a mask on or not while inside the building. Probably because the employees themselves aren't covering their noses and mouths with a mask.