I,ve had many hot pot places tried , this is the only one I've been disappointed with. First off, they don't have enoki mushrooms, lotus root stems , potatoes etc. when me and my sister went there they just got us started and then left us right there. No one came to refill the broth, no one came to check in on us . Nothing . Later we figured out why - in the bill there's $10 tip mandatory per person. They don't care as you're going to be paying the tip anyway. No problem in paying the tip but the restaurants who include mandatory tio also offer excellent service. Which people here don't get. Also we noticed that we were there on a weekend and still surprisingly we were the only table that was occupied. The entire place is empty !!! We found out later, that people don't prefer this place anymore. Hope this helps. There are many hotpot places guys that take just the same or cheaper than $30 per person and offer a good service . Don't come here to ruin your mood.
Atmosphere: 1
Food: 3
Service: 1
Mikah Greenberg
This was probably the worst experience i’ve had in a restaurant in a while. The meat came out frozen on the plate, the stuff that you grab yourself looked unappetizing, and our server was on her phone when I was trying to get her attention. Then when we wanted to get our boba she went to a whole other restaurant to grab it. And finally they had raw chicken just laying out with the other foods. This is the worst place i’ve ever been to and I will not be returning.
Atmosphere: 2
Food: 3
Service: 1
patricia camille
Ok, there are tons of places to get hot pot, but this is one of the few in the suburbs that offers bone marrow broth and it just makes all the difference with flavor and authenticity. Sure, go to a hip place at a major intersection… and you’ll get chicken or beef broth with miso in it… this place… will have you DRINKING the broth. That is all. 10 out 10. We’ll be back!
Atmosphere: 3
Food: 5
Service: 4
Phu Nguyen
The dining atmosphere is pleasant, and the spicy broth is spot on. It’s hard to find this kind of broth in Illinois.
Atmosphere: 5
Food: 5
Service: 5
Sarah Kim
Food was very good, would recommend trying both soup bases. Unhappy that they charged for gratuity for a table of 3 without letting us know.
Atmosphere: 3
Food: 5
Service: 1
Frank Es
I like it.
simran walia
AMAZING EXPERIENCE, amazing food & amazing service. The chef is superb and all the dishes were delightful. Will be coming back so many times!!!
Atmosphere: 5
Food: 5
Service: 5
Cassandra Marshall
It’s only a buffet style but they show full menu I don’t think you should be forced to eat buffet if that wasn’t your choice plus when you see your receipt there is a gratuity already added to the meal so please don’t tip twice! No one was in there we came when it first opened so everything was fresh. The service was ok but I won’t be back
Atmosphere: 1
Food: 3
Service: 3
Francesca Plantz
They add a 15% tip for “2 or more people”. We were wondering why our cards were charged so much! This came after very minimal effort. After we had finished our food, the waitress made us feel horrible that we didn’t eat all of our food. Would not recommend for ok food, no communication and sneaky charging.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hot Pot Mix
Alondra
The food is not that great for the price, you would think it was very good, plus the service is terrible and the tip is already included even though it was just my husband and I.
Food was okay. Mini HotPot was not avaliable. Gratuity was automatically added to the check, while still having the option to add more. Might end up paying double the tip if you aren't careful and read the entire receipt.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Hot Pot Mix
ALCARA
This place definitely exceeded my expectations. I expected a 7/10, but it's closer to 9/10. I was amazed about the flavor of the food and attention of the employees, but I was waiting for the bill to have my final opinion about the place. It was pretty fair. 89 USD (including tip) for 2 adults (all you can eat) and 2 kids, and drinks, of course... I will come back for sure.
Atmosphere: 4
Food: 5
Service: 5
Andrew Burris
Food was great!! portions of food were huge!!! Very friendly and when we asked how spicy the hot was, he informed us correctly and was able to tone it back for us that like a little spice
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Thinly Sliced Pork Belly, Hot Pot Mix, Noodles, Ramen
I come here a few days a week, I've never gotten sick from their food. (The other reviews sound like they are blaming them although they probably eat taco bell willingly) The wait staff is incredibly nice and I don't even need to get a menu because they always remember my order. 10/10 and great prices
I,ve had many hot pot places tried , this is the only one I've been disappointed with. First off, they don't have enoki mushrooms, lotus root stems , potatoes etc. when me and my sister went there they just got us started and then left us right there. No one came to refill the broth, no one came to check in on us . Nothing . Later we figured out why - in the bill there's $10 tip mandatory per person. They don't care as you're going to be paying the tip anyway. No problem in paying the tip but the restaurants who include mandatory tio also offer excellent service. Which people here don't get. Also we noticed that we were there on a weekend and still surprisingly we were the only table that was occupied. The entire place is empty !!! We found out later, that people don't prefer this place anymore. Hope this helps. There are many hotpot places guys that take just the same or cheaper than $30 per person and offer a good service . Don't come here to ruin your mood.
Atmosphere: 1
Food: 3
Service: 1
This was probably the worst experience i’ve had in a restaurant in a while. The meat came out frozen on the plate, the stuff that you grab yourself looked unappetizing, and our server was on her phone when I was trying to get her attention. Then when we wanted to get our boba she went to a whole other restaurant to grab it. And finally they had raw chicken just laying out with the other foods. This is the worst place i’ve ever been to and I will not be returning.
Atmosphere: 2
Food: 3
Service: 1
Ok, there are tons of places to get hot pot, but this is one of the few in the suburbs that offers bone marrow broth and it just makes all the difference with flavor and authenticity. Sure, go to a hip place at a major intersection… and you’ll get chicken or beef broth with miso in it… this place… will have you DRINKING the broth. That is all. 10 out 10. We’ll be back!
Atmosphere: 3
Food: 5
Service: 4
The dining atmosphere is pleasant, and the spicy broth is spot on. It’s hard to find this kind of broth in Illinois.
Atmosphere: 5
Food: 5
Service: 5
Food was very good, would recommend trying both soup bases. Unhappy that they charged for gratuity for a table of 3 without letting us know.
Atmosphere: 3
Food: 5
Service: 1
I like it.
AMAZING EXPERIENCE, amazing food & amazing service. The chef is superb and all the dishes were delightful. Will be coming back so many times!!!
Atmosphere: 5
Food: 5
Service: 5
It’s only a buffet style but they show full menu I don’t think you should be forced to eat buffet if that wasn’t your choice plus when you see your receipt there is a gratuity already added to the meal so please don’t tip twice! No one was in there we came when it first opened so everything was fresh. The service was ok but I won’t be back
Atmosphere: 1
Food: 3
Service: 3
They add a 15% tip for “2 or more people”. We were wondering why our cards were charged so much! This came after very minimal effort.
After we had finished our food, the waitress made us feel horrible that we didn’t eat all of our food.
Would not recommend for ok food, no communication and sneaky charging.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hot Pot Mix
The food is not that great for the price, you would think it was very good, plus the service is terrible and the tip is already included even though it was just my husband and I.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Food was okay. Mini HotPot was not avaliable. Gratuity was automatically added to the check, while still having the option to add more. Might end up paying double the tip if you aren't careful and read the entire receipt.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Hot Pot Mix
This place definitely exceeded my expectations. I expected a 7/10, but it's closer to 9/10. I was amazed about the flavor of the food and attention of the employees, but I was waiting for the bill to have my final opinion about the place. It was pretty fair. 89 USD (including tip) for 2 adults (all you can eat) and 2 kids, and drinks, of course...
I will come back for sure.
Atmosphere: 4
Food: 5
Service: 5
Food was great!! portions of food were huge!!! Very friendly and when we asked how spicy the hot was, he informed us correctly and was able to tone it back for us that like a little spice
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Thinly Sliced Pork Belly, Hot Pot Mix, Noodles, Ramen
Great place to eat
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thinly Sliced Pork Belly, Fried Buns, Noodles, Ramen
I come here a few days a week, I've never gotten sick from their food. (The other reviews sound like they are blaming them although they probably eat taco bell willingly) The wait staff is incredibly nice and I don't even need to get a menu because they always remember my order. 10/10 and great prices
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