Freddy's Frozen Custard & Steakburgers
$ • Fast Food, Hot Dogs, Burgers
Hours:
3320 Green Mt Crossing Dr, Shiloh
(618) 206-6236
About Freddy's
Customers' Favorites
Freddy's Reviews
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This store discriminates against handicapped people and zero care for their customers and does not know what human kindness is or customer service! My nephew is handicapped and his dad carried him in to the store since they would not let him pick up his mobile order in the drive thru. He couldn’t get his own drinks and no one would help him even after they asked. I don’t care why he was holding his son or if you were swamped with business. You are an employee being asked...read full review
Slow service doesn’t begin to describe what happened, Sunday, April 30, 2023 about noon (12:27 according to my receipt). Waited 40 min. on order, asked about our order, the young lady replied that she had just been moved to this position and didn’t know (in a sharp attitude). I went back to my table to wait. A young mother with 3 children got her order, she said she’d waited 45 min.
Went back up after waiting 20 more minutes. I didn’t say anything thing, simply...read full review
Last Wednesday I made a simple mistake of ordering in ap. I say mistake because I thought I was ordering curbside and it was for carry out. I tried to cancel the order because I knew I wouldn’t be able to bring my 4 kids in just to pickup the fries and cheese curds they were going to share on the way home. When I couldn’t figure that out I went through the drive-thru trying to explain my inability to get inside and asking for help if just handing me my prepaid order through...read full review
Ratings
Menu
Hours
| Monday | 10:30AM - 10PM |
| Tuesday | 10:30AM - 10PM |
| Wednesday | 10:30AM - 10PM |
| Thursday | 10:30AM - 10PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 10PM |
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Freddy's Frozen Custard & Steakburgers in Mt Vernon, Illinois has received mixed reviews. Some customers have reported a decline in food quality, stating that it doesn't taste fresh and the fries can be cold. They have also mentioned issues with cleanliness and slow service. However, other diners have had positive experiences, particularly praising the management team of Kaylee and Lindsey for their professionalism and high standards. Recent reviews highlight that the restaurant provides the quality expected at Freddy's, with excellent food that is fresh and tasty. Service is generally prompt, and the restaurant is kept clean. Customers appreciate the friendly staff, with some even sharing kind gestures like giving sunflowers to workers, which made their day. Despite some concerns about the doors letting in cold air and occasional mistakes with orders, many find the food delicious and the service satisfactory. Overall, customers seem to enjoy the food and the friendly atmosphere.