These people are very slow one customer for freaking 20 minutes then when u ready to order they do their delivery stuff then if u lucky u can order its always these non English speaking that do this I come here often and while customers are waiting the other employees are sitting down at the table chit chatting stop hiring people who are up for no good .
Atmosphere: 1
Food: 1
Service: 1
mat samkutty
I was double charged for guacamole in a previous order weeks ago and left a voice message with server and ticket # but no one got back to me ( and why I took out a star ) but I commend Samira on 12/26/24 on a subsequent phone call for finding the message from weeks ago and George the manager on duty at night for rectifying the issue by refunding and also providing chips and guacamole on the house for my trouble. I also appreciated that all the employees were notified and were expecting me in the evening per Samira's notice. Thank you staff for making it right and definitely will be back
Atmosphere: 4
Food: 4
Service: 4
Julio Fuentes
I came into this location, last evening and wanted a particular meat and was told it's not available, due to it being slow. What kind of Customer Service is that? I was told I would have to wait at least 20 minutes for my order if that's what I wanted. I'm looking at all of these employees standing around doing absolutely nothing, not even cleaning the restaurant. This is the only Chipotle I have ever had do write a negative review about, but this is truly unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Shonda Hill
It was7:15 pm I walked into this restaurant. Dirty dishes on the counter workers not working I wanted a particular meat and they was out.I informed the worker it’s too many of you guys standing around for your service station to be empty the employee informed me the customer that it was slow. So now I had to order something that didn't want to eat due to workers slacking on the job when this location closes at 11pm they gave me a manager card that the number doesn’t work !! I’m pissed
Joe Farkas
Consistently better than the downtown Evanston Chipotle. They never get orders wrong, roll burritos right, and their guac doesn't taste off.
Vegetarian options: Reliable veg option.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Burrito
dana hodis
Go to a different location , people working here are the most disrespectful and dishonest ever
Atmosphere: 1
Food: 1
Service: 1
Marco Carrion
Great the.
Atmosphere: 5
Food: 5
Service: 5
Sophie Swanberg
This Chipotle location keeps messing up my online orders. Today I received a bowl with my name and order information on it containing not even a single one of the ingredients I ordered. Literally nothing I ordered was inside. And when I went back to the restaurant to get what I paid for, they overfilled the bowl so much that it leaked out through the bag all over my car in the less than 10 minutes it took me to drive back to work. This location is doing sloppy work. Spend your money elsewhere.
Food: 3
Service: 1
alex marginean
I have been a loyal customer for years but will take a break. Just paid $18 for a burrito bowl, no extras just guac and protein. You can go to a sit down restaurant and have a meal for $20. Corporate greed has no shame.
Andrew Kim
Got food poisoning or some type of illnes from eating here. Ate a chicken bowl yesterday around 10pm, and about an hour or two later i was puking immensly and dry heaving for around 6-7 hours. Also came out other end. Sweated profusely for over 12 hours and got hot and cold flashes. It felt like i was either boiling or so cold that nothing would warm me up, and this kept changing from one to another while sweating buckets. Waves of intense flu like pain for hours while i layed in bed, on the ground, or with my head against the toilet. Woke up and threw up foamy mucous, whatever liquid was left in tummy like stomach acids. I still feel awful, feels like death. This is in my top two worst experiences for being sick. Wasted money and got deathly sick, wouldnt wish this on anyone. The entire crew was cleaning for the day so maybe some cross contamination cause sickness.
When you order through an application, you wait several minutes for someone to come, and even if your order is ready, they do not give it to you until the time available through the application. This is stupid because the order may get cold.
Service: 1
StarLuna18
EXTREMELY small portion sizes, restaurant dirty. Portions are half the size of other chipotles. Even when asked to add more. Won’t go back to this location again. It’s been going downhill for awhile now
Atmosphere: 2
Food: 1
Service: 1
Bogdan Bucur
We order 3 salad bowls as usually, this time salad taste very weird with strong chemicals smell, i ask for a manager who was not helpful at all … extremely disappointed NEVER EVER BACK TO CHIPOTLE!!!
Atmosphere: 1
Food: 1
Service: 1
James O'NEILL
Nathan told.me it's $1.00 for each side of pico de Gallo and your only allowed one with chips and salsa and that he's charging 1.00 per sauce ,corporate just told.me that's incorrect plus nathan charged me for chips and salsa when I told him he can keep.it after being charged a dollar for pico. Horrible experience nathan has no business working there.
Atmosphere: 1
Food: 1
Service: 1
Dani Dulman
The one Asian dude with cross earring is rude. I should’ve known he was gonna skimp me when i said hello and he didn’t respond. Just go to village crossing until they fire him
These people are very slow one customer for freaking 20 minutes then when u ready to order they do their delivery stuff then if u lucky u can order its always these non English speaking that do this I come here often and while customers are waiting the other employees are sitting down at the table chit chatting stop hiring people who are up for no good .
Atmosphere: 1
Food: 1
Service: 1
I was double charged for guacamole in a previous order weeks ago and left a voice message with server and ticket # but no one got back to me ( and why I took out a star ) but I commend Samira on 12/26/24 on a subsequent phone call for finding the message from weeks ago and George the manager on duty at night for rectifying the issue by refunding and also providing chips and guacamole on the house for my trouble. I also appreciated that all the employees were notified and were expecting me in the evening per Samira's notice. Thank you staff for making it right and definitely will be back
Atmosphere: 4
Food: 4
Service: 4
I came into this location, last evening and wanted a particular meat and was told it's not available, due to it being slow. What kind of Customer Service is that? I was told I would have to wait at least 20 minutes for my order if that's what I wanted. I'm looking at all of these employees standing around doing absolutely nothing, not even cleaning the restaurant. This is the only Chipotle I have ever had do write a negative review about, but this is truly unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
It was7:15 pm I walked into this restaurant. Dirty dishes on the counter workers not working I wanted a particular meat and they was out.I informed the worker it’s too many of you guys standing around for your service station to be empty the employee informed me the customer that it was slow. So now I had to order something that didn't want to eat due to workers slacking on the job when this location closes at 11pm they gave me a manager card that the number doesn’t work !! I’m pissed
Consistently better than the downtown Evanston Chipotle. They never get orders wrong, roll burritos right, and their guac doesn't taste off.
Vegetarian options: Reliable veg option.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Burrito
Go to a different location , people working here are the most disrespectful and dishonest ever
Atmosphere: 1
Food: 1
Service: 1
Great the.
Atmosphere: 5
Food: 5
Service: 5
This Chipotle location keeps messing up my online orders. Today I received a bowl with my name and order information on it containing not even a single one of the ingredients I ordered. Literally nothing I ordered was inside. And when I went back to the restaurant to get what I paid for, they overfilled the bowl so much that it leaked out through the bag all over my car in the less than 10 minutes it took me to drive back to work. This location is doing sloppy work. Spend your money elsewhere.
Food: 3
Service: 1
I have been a loyal customer for years but will take a break. Just paid $18 for a burrito bowl, no extras just guac and protein. You can go to a sit down restaurant and have a meal for $20. Corporate greed has no shame.
Got food poisoning or some type of illnes from eating here. Ate a chicken bowl yesterday around 10pm, and about an hour or two later i was puking immensly and dry heaving for around 6-7 hours. Also came out other end. Sweated profusely for over 12 hours and got hot and cold flashes. It felt like i was either boiling or so cold that nothing would warm me up, and this kept changing from one to another while sweating buckets. Waves of intense flu like pain for hours while i layed in bed, on the ground, or with my head against the toilet. Woke up and threw up foamy mucous, whatever liquid was left in tummy like stomach acids. I still feel awful, feels like death. This is in my top two worst experiences for being sick. Wasted money and got deathly sick, wouldnt wish this on anyone. The entire crew was cleaning for the day so maybe some cross contamination cause sickness.
Restaurantji Recommends
When you order through an application, you wait several minutes for someone to come, and even if your order is ready, they do not give it to you until the time available through the application. This is stupid because the order may get cold.
Service: 1
EXTREMELY small portion sizes, restaurant dirty. Portions are half the size of other chipotles. Even when asked to add more. Won’t go back to this location again. It’s been going downhill for awhile now
Atmosphere: 2
Food: 1
Service: 1
We order 3 salad bowls as usually, this time salad taste very weird with strong chemicals smell, i ask for a manager who was not helpful at all … extremely disappointed NEVER EVER BACK TO CHIPOTLE!!!
Atmosphere: 1
Food: 1
Service: 1
Nathan told.me it's $1.00 for each side of pico de Gallo and your only allowed one with chips and salsa and that he's charging 1.00 per sauce ,corporate just told.me that's incorrect plus nathan charged me for chips and salsa when I told him he can keep.it after being charged a dollar for pico. Horrible experience nathan has no business working there.
Atmosphere: 1
Food: 1
Service: 1
The one Asian dude with cross earring is rude. I should’ve known he was gonna skimp me when i said hello and he didn’t respond. Just go to village crossing until they fire him
Atmosphere: 3
Food: 2
Service: 1
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