Boyd's New Generation

I LOVE THE WAY THEY TAKE CARE OF THE PEOPLE IN THE NEIGHBORHOOD!!! FROM PUBLIC SERVANTS TO SOMEONE IN NEED!!!!! THE LADY AT THE COUNTER IS FLAWLESS WITH FIXING ORDERS AND REMEMBERING YOUR FAMILY!!!! THIS IS HOME FOR ME!!!! oh.. the food is good lol *TRY YOUR BEST TO CATCH A PIECE OF THAT POUND CAKE... IT IS AMAZING!!!! Our normal order is veggies. THEY HAVE THE BEST VEGETABLE PLATE IN TOWN!! I've been in Springfield for 2 years and this is the absolute BEST food in town.

Atmosphere: 5

Food: 5

Service: 5

I have eaten here for a long time and I have to say that their food was delicious 😋 and their staff is very friendly and professional and they treat you like your at home!!!

Atmosphere: 5

Food: 5

Service: 5

Great family owned restaurant in town... Food is good, hot, and delivered with a smile... Sometimes the only drawback is the occasional wait in drive thru, but that mainly happens during peak lunch hours, when everyone is trying to grab food at the same time.... I often recommend this place to others, especially those individuals that are from out of town, and are looking for a good place to eat----

Atmosphere: 5

Food: 5

Service: 5

Best smothered pork chops in Illinois. Great greens with excellent favor and chops were not salty…

Atmosphere: 5

Food: 5

Service: 5

Food and service were both great. Create a meal is an awesome deal. Very nice people!

Atmosphere: 5

Food: 5

Service: 5

Food is amazing, staff is friendly and efficient. Always smiling. Love and tradition passed down through generations is the secret sauce there. Love them folks.

Atmosphere: 5

Food: 5

Service: 5

Theirs food was ok to me.

Atmosphere: 5

Food: 4

Service: 5

The dinner entrees were moderate in portion but it was good Soul food.

Atmosphere: 5

Food: 5

Service: 5

Delicious and fast every time

Atmosphere: 5

Food: 5

Service: 5

The food is always FRESH and DELICIOUS 😋
The customer service here is superb the staff and atmosphere are very inviting❤️ I absolutely love this place

Atmosphere: 5

Food: 5

Service: 5

Loved it

Atmosphere: 5

Food: 5

Service: 5

I visited Boyd Generation Cafeteria today and had a disappointing experience from start to finish. The young lady who took my order at the drive-thru was polite and professional — she was honestly the only bright spot of the visit.

But when I got home and started going through my food, I realized something was off. I noticed what I thought was an extra dessert in a flimsy plastic container, but when I looked closer, it turned out my baked dark meat chicken was missing — the main part of my order.

I called twice. No answer. Straight to voicemail. Voicemail was full. So I drove all the way back, tried to go inside — doors locked. Got back in the drive-thru line and explained the issue.

Then the woman who I assume was the owner or head cook came to the window, and instead of addressing my concern professionally, she hit me with sarcasm and attitude — as if I was out of line for coming back for food I paid for. She insisted she personally packed the chicken and tried to make it seem like I was the problem. When I mentioned there was a container in the bag that looked like pie, she snapped that they didn’t serve sweet potato pie that day.

Eventually, she handed me what looked like a pie container and told me to open it. Sure enough, it was the chicken — but it was so dry and shriveled, no wonder I mistook it for a slice of pie. At that point, I told her flat-out: I’m never coming back.

To that woman — if you’re reading this — your behavior was unprofessional, your customer service was dismissive and hostile, and your food wasn’t even worth the trip. Mistakes happen, but instead of owning it, you doubled down with attitude and dry chicken in a dessert container.

Word of advice: stop assaulting your chicken. Inject it with something buttery, juicy, and respectful before putting it out in the world. Because nobody wants to eat food that looks and tastes like regret.

I will not be returning, and I’ll be warning others to stay far away.

Atmosphere: 1

Food: 1

Service: 1

It was lunch busy . Had pork chops mashed potatoes and green beans ice tea . Tasted like homemade. It tasted good a small portion of veg. I thought price expensive for lunch.

Atmosphere: 3

Food: 3

Service: 3

Always hits just right, definitely recommend the greens and cornbread.

Atmosphere: 5

Food: 5

Service: 5

A must place to visit!! Delicious home style food. Had the porkchops, fries, greens, and top knotch deserts!

Atmosphere: 5

Food: 5

Service: 5