Two of there managers sexually harassed and assaulted a young girl from Taylorville! She was fired for reporting it to the manager! You guys should be ashamed of yourself better get that checkbook out cause you’re going to pay!
Katrina Athay
Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location.
I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds.
I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem.
Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up.
It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!
Kimberly Steil Magowan
They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier?
The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.”
Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”
maddison estes
Need a bigger store, I could barely fit in here today sandwiches so good. Food and customer service still 10/10
Atmosphere: 5
Food: 5
Service: 5
Samuel Kluge
They do me right every time.
Atmosphere: 3
Food: 5
Service: 5
george williams
Greatest subs. Get something toasted on sweet bread.
Atmosphere: 5
Food: 5
Service: 5
Payton Zillion
Homophobic owners/ managers. Was fired back in August for being gay
Calum Russell Blundell
homophobic narcissistic boss. who abused workers.
Leia Libben
Management is rude to staff, degrading, homophobic
Lane Duffin
Retaliation of management with homophobic remarks to employees.
This sandwhich was over $13. It's suppose to be a large Reuben. They won't respond so I'm assuming this is just how they are now.
Atmosphere: 1
Food: 1
Service: 1
Sarah Turner3
Love the subs, love the soup. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Mike Stockdale
Amazing little place! Magnificent subs, just the way I like them. I was also quite impressed with the soup, which for me really hits the spot on a cold rainy day. Nostalgic posters and music too. Loved it!
Great food and Service. Good Prices as Well. I Will Be Going Back. I Highly Recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef & Cheddar Sandwich
ohgeorgia
Friendly staff! Subs are as good here as the other locations in Springfield. They've started listing what's vegan on a little sign inside ?
I don't love the interior but it's a really convenient location to grab & go. They have Gardein chick'n & meatballs, FYH cheese and mayo, and both the sweet bread and rye are vegan!
Update as of 09/23/2024: they no longer carry vegan cheese.
Updated from previous review on 2024-03-30
Two of there managers sexually harassed and assaulted a young girl from Taylorville! She was fired for reporting it to the manager! You guys should be ashamed of yourself better get that checkbook out cause you’re going to pay!
Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location. I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds. I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem. Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up. It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!
They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier? The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.” Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”
Need a bigger store, I could barely fit in here today sandwiches so good. Food and customer service still 10/10
Atmosphere: 5
Food: 5
Service: 5
They do me right every time.
Atmosphere: 3
Food: 5
Service: 5
Greatest subs. Get something toasted on sweet bread.
Atmosphere: 5
Food: 5
Service: 5
Homophobic owners/ managers. Was fired back in August for being gay
homophobic narcissistic boss. who abused workers.
Management is rude to staff, degrading, homophobic
Retaliation of management with homophobic remarks to employees.
Restaurantji Recommends
This sandwhich was over $13. It's suppose to be a large Reuben. They won't respond so I'm assuming this is just how they are now.
Atmosphere: 1
Food: 1
Service: 1
Love the subs, love the soup. Keep up the good work.
Atmosphere: 5
Food: 5
Service: 5
Amazing little place! Magnificent subs, just the way I like them. I was also quite impressed with the soup, which for me really hits the spot on a cold rainy day. Nostalgic posters and music too. Loved it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef \u0026 Cheddar Sandwich, Soup
Great food and Service. Good Prices as Well. I Will Be Going Back. I Highly Recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef & Cheddar Sandwich
Friendly staff! Subs are as good here as the other locations in Springfield. They've started listing what's vegan on a little sign inside ? I don't love the interior but it's a really convenient location to grab & go. They have Gardein chick'n & meatballs, FYH cheese and mayo, and both the sweet bread and rye are vegan! Update as of 09/23/2024: they no longer carry vegan cheese. Updated from previous review on 2024-03-30
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