You guys are amazing. I called to place a delivery order over the phone and the gentleman I spoke to was so polite. Even suggested better order pricing as well! They made my sandwich quickly and I had the sweetest door dash deliver driver named Chad. He even left a super nice note and I gave him a tip too. The food was fresh and warm when it got here. Got everything I asked for and couldn’t have been more satisfied! Thank you guys again! I’ll definitely be ordering from you guys in the future! Customers give this place a try please! You won’t be disappointed!
Mr. Man
great sub shop find, i like how they can be accommodating and customize the sandwich. get yourself some extra meat and some desert. nothing mind blowing but quality and filing. worth a try once or twice if your curious.
Atmosphere: 5
Food: 5
Service: 5
JT Floyd
Two of there managers sexually harassed and assaulted a young girl from Taylorville! She was fired for reporting it to the manager! You guys should be ashamed of yourself better get that checkbook out cause you’re going to pay!
Sandy Person
Delicious subs!!!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Reyman
I especially like the BLT and meatball with onion subs, both toasted. The Jones sodas are good, the soups are varied and usually excellent, especially the smoked poblano cheese soup, and the brownies and cookies are good. However, the music can be lopud and very repetitious, even boring. On our last visit, the band was jamming the one song for 30 minutes, playong the same 3-4 notes over and over. Not good.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Cookies, Chicken Salad, Chocolate Brownie, Veggie Turkey, Ham and Cheddar
Garvey Rice
It was the best Pastrami sandwich I have had in many years! I highly recommend it if you like Pastrami sandwiches.
Atmosphere: 4
Food: 5
Service: 5
Katrina Athay
Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location.
I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds.
I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem.
Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up.
It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!
Kimberly Steil Magowan
They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier?
The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.”
Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”
maddison estes
Need a bigger store, I could barely fit in here today sandwiches so good. Food and customer service still 10/10
You guys are amazing. I called to place a delivery order over the phone and the gentleman I spoke to was so polite. Even suggested better order pricing as well! They made my sandwich quickly and I had the sweetest door dash deliver driver named Chad. He even left a super nice note and I gave him a tip too. The food was fresh and warm when it got here. Got everything I asked for and couldn’t have been more satisfied! Thank you guys again! I’ll definitely be ordering from you guys in the future! Customers give this place a try please! You won’t be disappointed!
great sub shop find, i like how they can be accommodating and customize the sandwich. get yourself some extra meat and some desert. nothing mind blowing but quality and filing. worth a try once or twice if your curious.
Atmosphere: 5
Food: 5
Service: 5
Two of there managers sexually harassed and assaulted a young girl from Taylorville! She was fired for reporting it to the manager! You guys should be ashamed of yourself better get that checkbook out cause you’re going to pay!
Delicious subs!!!
Atmosphere: 5
Food: 5
Service: 5
I especially like the BLT and meatball with onion subs, both toasted. The Jones sodas are good, the soups are varied and usually excellent, especially the smoked poblano cheese soup, and the brownies and cookies are good. However, the music can be lopud and very repetitious, even boring. On our last visit, the band was jamming the one song for 30 minutes, playong the same 3-4 notes over and over. Not good.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Cookies, Chicken Salad, Chocolate Brownie, Veggie Turkey, Ham and Cheddar
It was the best Pastrami sandwich I have had in many years! I highly recommend it if you like Pastrami sandwiches.
Atmosphere: 4
Food: 5
Service: 5
Great until you have issues - ZERO customer service. The website's location selection is far too small, it's very easy to overlook, and you aren't asked to verify the location. I placed an order online, and didn't realize until I got the text that the order was ready, that it had defaulted to the wrong location. I called to ask for a refund and the person on the phone has clearly had to deal with this issue a lot because she asked me not to get mad at her, but that once the food is ready, there can be no refunds. I got the text so fast there was no way to realize in time. She gave me an email address to write to ask for a refund, but that email goes nowhere. I tried using the website to message to ask for a refund, it has been totally ignored. Seeing on other reviews this is a common problem. Another time I ordered online, I arrived to pick it up, and they said they were out of one of the main ingredients for a sandwich I had ordered. I was never offered a refund, just told instead to order something else. To add to that, my order was also made wrong, and we were just expected to put up and shut up. It's a shame because we really liked Head West, but I don't think we will be going back. Accidents happen, I've ordered from the wrong location at other restaurants and they haven't had issues refunding so I can order from the right place. And to not refund when THE RESTAURANT was at fault is even worse!
They allowed Our Lords name to be taken in vain on a flier posted in their front window for Oktoberfest. I asked when I walked in ready to buy a sandwich if anyone can just post a flier? The person I spoke with said , “Yes but it has to be approved by a manager and I happen to be one of the managers. I said. “Great! There is a poster in the window that offends Our Lords Name by using His Name in vaIn and it is offensive to me as well.” He replied,”it doesn’t bother me.” Then another worker asked me if I had been helped to order. I said ,”No I was going to order a sandwich but since the manager allows God’s Name to be offended and think nothing about it I won’t be back again,”
Need a bigger store, I could barely fit in here today sandwiches so good. Food and customer service still 10/10
Atmosphere: 5
Food: 5
Service: 5
They do me right every time.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Greatest subs. Get something toasted on sweet bread.
Atmosphere: 5
Food: 5
Service: 5
Homophobic owners/ managers. Was fired back in August for being gay
homophobic narcissistic boss. who abused workers.
Management is rude to staff, degrading, homophobic
Retaliation of management with homophobic remarks to employees.
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