Dave & Buster's Vernon Hills

We come to Dave and Busters in Vernon Hills about once a month with our kids. We always have dinner and then play some games. The last few times dinner has been very disappointing, so going forward we'll likely just go somewhere else for dinner, and then come for games afterwards.

The last few times we've come, every time I order a beer, usually an IPA, they've been out of it. Their taps aren't working, or this last time, yesterday, I don't think the person behind the bar knew how to pour a beer. It then takes 15 minutes to get our drinks, even though the place is empty.

Then the service. The servers are nice, but just so slow and inattentive. After waiting 15 minutes for drinks, it then takes another 20 minutes to get food. The waiter comes by 10 minutes later to see how things are, and he's literally walking around as he's asking how we're doing; just passing by.

Then the food. It hasn't been great recently. I got a chicken sandwich, which was fine, but I paid an extra $2.99 for garlic/parmesan/truffle fries, and there was barely any seasoning on them and didn't come with the garlic aioli.

And because the service is so slow, we have to just send the kids off to play games while we wait forever for someone to come back to give us the bill.

There are a ton of restaurants nearby that have significantly better food and service at the same or lesser cost that we'll be going to from now on.

Atmosphere: 3

Food: 2

Service: 2

So basically I went to the big claw machine to get the big ticket right? I had three 250 ones and on my card I had 560. So of course I went to go cash it out and they didn’t count the tickets I had from the big claw machine and only told me the amount I had on my card and it was 560, I could’ve had 1300 or more and they didn’t count the big tickets I had and only my card. Rigged game rigged PRICES. Everything rigged! I only got 3 things and they are tiny. I’m not trying to be ungrateful but I wanted more. Never coming again btw! Yall suck.

Atmosphere: 2

Food: 1

Service: 1

We dined in, the server took the order but, just “memorized” it. Later we got out food but, wasn’t completed, we were missing an Order for my lil brother. Waited for the server to come but, never showed up. My husband had to get up and talk to him by the bar, til him that we were missing the chicken tenders, all he said was I gotcha. Didn’t apologize, didn’t come back to tell us what it actually happened l. If he forgot to put it down or the kitchen made the mistake.
The food came when we were almost done eating our food

Atmosphere: 4

Food: 5

Service: 1

Fun atmosphere, very delicious food and cocktails, WIDE variety of games, and impeccable service! Extremely fun for kids AND adults!!

Service was not great at the food area. I had to ask for silverware by walking up to the bar. The first server didn't take a drink order. The second one did but as soon as she found out that there was a server before her, she walked away and we had to wait a while for the first server to come back. Let's face it, we're going here for kids to be entertained, not the service, so just have the right expectations.

Service: 1

We waited 30 minutes for someone to arrive at our table to take our drink order. He then disappeared for another 30 minutes never to return. I kept looking around for assist and no one would help. We finally left and went to Lazy Dog. Really disappointing, it’s my daughter’s favorite place but this is not acceptable. Even worse is that no one will acknowledge this nor will anything change. I’ll go elsewhere.

Atmosphere: 1

Food: 1

Service: 1

Though the service can be a bit bad during crowded times, this place is pretty neat for those looking for prize games, and the food is decent too.

Atmosphere: 4

Food: 4

Service: 3

Lost jacket, which was given to the staff for token-based valet. Had to leave out in most coldest day of the year. Instead of of being sorry and compensating properly, D&B of offering cheap value. I felt its so much unsafe to visit this place where your personal belongings in valet are not safe. I won't recommend this unsafe place to anyone.

Service: 1

Waited 30 minutes for them to clean the table and never came back to do it

Atmosphere: 2

Service: 1

We were not a priority for the front desk person, who was on a personal phone call. It was our first visit to the facility, and it didn’t start well. You need more staff to guide guests to the correct area of the facility (in our case, a kids' birthday party).

Atmosphere: 5

Food: 3

Service: 3

My ratings are based on ONE SERVER/BAR TENDER, Tyson.
We recently visited D&B on a Friday night with our 1.5yr old son. We were not greeted when we walked in and after asking the person at the front desk how the cards worked (haven’t been in a looong time) he acted too busy/annoyed to help and said to check out the kiosk thing instead. Not sure why as it was pretty empty and no one else was walking in behind us. Why couldn’t he have just sold us the play card himself?? Been friendly ??
We proceeded to walk to the bar/food area. We were immediately greeted with a big smile by Tyson. He shared the specials and was super friendly. When it was time to eat, we closed our tab and were told to sit anywhere and a server would come take our order. We waited over 10 min without anyone coming to us despite 2 waitresses passing us a few times. It was slow and we had a small child. No high hair offered or anything. My wife went up to the bar to ask for a server and a woman with bright red hair behind the bar rolled her eyes at her and said someone would be with us. We waited AGAIN. Finally we just asked Tyson to please be our server because NO ONE ELSE WANTED TO. He gladly came over and the night was saved!! Food was excellent, drinks were great but if it wasn’t for Tyson, it would have been a crappy experience. Not sure what the deal was with service. THANK YOU TYSON for caring for ALL CUSTOMERS and ensuring everyone was having a good Friday night. Will be back ONLY FOR TYSON!!

Atmosphere: 4

Food: 5

Service: 5

Food came out cold. Very loud, sensory overload. Might be fine for families with kids but not for us

Atmosphere: 3

Food: 2

Service: 5

Recommended dishes: Parmasean Truffle Fries

Terrible work of managers and all other staff. I will never recommend this place to anyone. If you want to ruin your mood, to be shouted at and eventually kicked out. Please come to Dave& Buster’s and talk to the manager.

Food: 1

Service: 1

Went with a couple of friends around 10:30 for some drinks and happy hour apps. Took a while to get a drink, food was quick and okay. Overall the experience was horrible after the food and drinks came there was no bartender or server in sight to check on us for more food or drinks. I actually had to walk around and ask if we could get served and was actually told "no there's no one here right now, let me see what I can do" after a little while longer the bartender apologized for "having an emergency" and asked if we needed more drinks which we then got. Around midnight we asked for our check as D&B closes at 1 am and we wanted to play games. When we asked the bartender to close our tab he said "Do you want to right now or can I finish eating my dinner?" Not knowing what to say we just said okay which he responded saying it would "be only 5 minutes I eat quickly" after over 10 minutes we were able to close our tab and get to playing games. At 12:56 we were no longer allowed to play any games or even get prizes when the business closes at 1am and no one informed us of the games and prize store closing. If we did not have to wait around for horrible service your overall experience probably would've been a good one but I can say with confidence that I will not be returning to this location and I wasted over 100 dollars for a bad night out!

Atmosphere: 2

Food: 3

Service: 1

We came for the games and to have a good meal. I had the burger which was ok. Nothing to brag about but not terrible. The games were fun but really expensive. 60 bucks a kid lasted about an hour or so. The prizes they ended up winning were ok for about 10 mins.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Burger