Dairy Queen Grill & Chill

Went at about 4PM for ice cream with my kids and the front door said to enter through the patio door. Walked inside and it smelled like a sewer. Not sure what happened but they had just mopped the entire restaurant. The kid who took our order was super friendly. Great guy. I’ve been here a couple of other times and he’s has waited on me in the drive thru and always helpful.

However, both my kids didn’t want to finish their ice cream and asked to leave early because the sewer smell was so bad. Not sure when is the last time they were inspected but it’s filthy inside. They probably need to replace their machinery & definitely need give that teenage boy a raise.

Atmosphere: 1

Food: 1

Service: 5

Some ways this DQ could improve? Have working equipment, heated dining room and working doors. when you wait 10min for your food, 3 burgers a small fry and a fountain soda and the burgers are ice cold and the fries and they aren't even HOT? I only got the money back for 2 of the burgers because my husband was so hungry. never again will I step foot in this DQ. the floors were so filthy I was sliding just standing in one spot. Absolutely disgusting. This place should be shut down.

The pretzel rods are so hard not even my dog will eat them

Food: 1

My friend and I went, they forgot my ketchup. The fries smell AWFUL. When getting my drink they accidentally spilled it on me, and didn’t give me napkins or anything after (i was at drive through) i had to wait with soda dripping down my hand for napkins to come in the bag. When I went in to get the ketchup they forgot, it smelled TERRIBLE (like egg farts and booty) and made me sick to my stomach. All of the food stank.

Atmosphere: 1

Food: 2

Service: 3

Me and my kids went in 20 mins after they opened and the fryers weren't turned on yet so we waited for that. At the drink station there were only lids for large drinks. I ordered my son's burger with only ketchup, it had everything on it. I also ordered a cup of gravy for my strips and my food came out without the gravy. I went and asked about it and they said they're making it and would bring it out. Waited 20 mins and still didn't get it. Very disappointed!

Atmosphere: 1

Food: 1

Service: 1

This was one of the dirtiest restaurants I have ever been in. If it was not for my kids wanting it I would have left. To start we were not greeted while waiting to order. The store smelled of dirty mop water and was slippery like it was washed with dirty grease water. The bathroom was dirty as if it has not been cleaned and this was at 11:30am.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: French Fries

Was told I’d get my total at the window and instead she just stuck her hand out for my card. I looked back and was charged 18.86 for a plan double meal and medium blizzard. I guess the workers tip themselves!

Atmosphere: 3

Food: 3

Service: 3

Best dipped cones on planet Earth
???

Atmosphere: 5

Food: 5

Service: 5

Store smelled like sewer when I walked. I would have went somewhere else but my niece and nephew wanted

Atmosphere: 1

Food: 1

Service: 1

Helped a group of mine get a drink order they thought was gone. Been to a lot of DQ, and these folks are top tier

Atmosphere: 4

Food: 4

Service: 5

I only know this guy from school. But, I didn’t know he worked at DQ. Dylan Brewer is the BEST employee that Waterloo DQ could have hired. He is super kind and makes sure you’re satisfied with what you ordered. I had a great experience with him. Keep up the good work Dylan!

Atmosphere: 5

Food: 5

Service: 5

We ordered 2 meals and 3 ice creams. The guy at the window kept commenting on what a large order it was. The price was large at over $50 but I don't think that's a huge order. Wouldn't you want that kind of business as a owner? This is the second and last time I have been to the Waterloo location. If you are going to take out a second mortgage for some ice cream go to the Dairy Queen in Columbia. Otherwise go to Sonic or even better Oh, Sugar!

Atmosphere: 1

Food: 2

Service: 1

We ordered 2 meals and 3 ice creams. The guy at the window kept commenting on what a large order it was. The price was large at over $50 but I don't think that's a huge order. Wouldn't you want that kind of business as a owner? This is the second and last time I have been to the Waterloo location. If you are going to take out a second mortgage for some ice cream go to the Dairy Queen in Columbia. Otherwise go to Sonic or even better Oh, Sugar!

Atmosphere: 1

Food: 2

Service: 1

You can go to a steakhouse and order a burger and fries for the same price and food will be fresh. The food I recieved was old. A microwaved burger is bad enough, but microwaved fries are horrible. I get trying to save money, but your saving money is killing your business, costing you more than your saving!

Atmosphere: 1

Food: 1

Service: 2

Great food and great service!!

Atmosphere: 5

Food: 5

Service: 5