This McDonalds continues to disappoint. I don't know if in the last year or so there was a change in management or what has happened but it has gotten terrible. Got a #7 and wanted only mustard, extra pickles and cheese on the burgers. Got one burger normal and the other with only cheese no toppings. Got a #3 with no onions. Of course I get home and open it up and it is covered in onions with a ticket that says no ketchup. As someone who worked for mcdonalds as a teenager I cant understand how they mess it up so bad. Burgers were all old, they're obviously leaving them in the trays and resetting the timers. Fries were heavily oversalted and nowhere near fresh. Wait for this particular experience wasn't terrible, but in the last year or so I've had multiple experiences of waiting 20 to 30 minutes in the drivethru. I cannot understand how they mess it up so bad, avoid this particular McDonalds.
Lowell Wisdom
Three cars went through the other order Lane before they could figure out what I was saying about the half cut iced tea spent good money and still got the only thing right on my order was the French fries they need people who speak English
Corey Thooves
I can't get over how they get away with serving food like this ( attached pictures ). Some how I always drive away missing food and can't understand what the people at the drive thru are saying.
Jami
look i get that yall do have a difficult job but every time i come through something is wrong with my order. there’s always bits of onions on my burger, or yall give me 4 nuggets instead of 6, or yall give me the complete wrong drink. i don’t ever really come in to get it fixed because i have little time on my lunch break, but it’s getting to an agitating point. the employees at the windows really are great but yall gotta do something about the wrong stuff getting sent out. there shouldn’t be something wrong every time i come through
Lil Ian
My fries were basically burnt and they didn’t tell me my food was out so my burgers were cold worst place ever don’t recipe
Titan Clements
They did not give me cheese on a sandwich that comes with cheese already.
Ryan Murphy
They need a visit from health inspector
Cole Carver
Literally refused to serve me said they had their fryers turned off an hour before closing
Shanem44
This isnt the first time ive had a problem, today ordered 2 breakfast sandwiches both were made wrong, try to call them no one answers the phone. No one speaks English that works there. This place sucks.
Atmosphere: 1
Food: 1
Service: 1
mike joseph
I ordered a Quarter Pounder with no cheese and a large fry & Dr.Pepper. Got home and it looked like they gave me a medium fry in a large container. McDonald’s quality has really gone downhill. They also need to start salting their fry’s.
They were only cocerned about the drive up window. The french fryed were half cooked. They were fast. The food is lacking. Sorry.
Atmosphere: 4
Food: 3
Service: 4
The Barons
Ordered $56 in food to feed 6 members of my family during a snowy night in Jan 2025. I was handed the food and drinks and had to ask for both the milk from the Happy Meal and the sauces for the nuggets.
After the long drive home I noticed they forgot two entrees, made one wrong and two of the drinks were wrong as well. Yes, i should have done their job for them and checked the order before leaving...my bad. Also, The phone number for the Waterloo location is a fax number which must be real nice for the staff.
Terrible experience. The dude serving the window is really bad at the job. Management is 100% at fault here for allowing it to occur.
Avoid.
Food: 1
Service: 1
Adam Lenk
Place is disgusting inside
Michael middleton
Worst experience ever I dined in and had the worst customer service ever ,and none of my food was right plus they made me wait
This McDonalds continues to disappoint. I don't know if in the last year or so there was a change in management or what has happened but it has gotten terrible. Got a #7 and wanted only mustard, extra pickles and cheese on the burgers. Got one burger normal and the other with only cheese no toppings. Got a #3 with no onions. Of course I get home and open it up and it is covered in onions with a ticket that says no ketchup. As someone who worked for mcdonalds as a teenager I cant understand how they mess it up so bad. Burgers were all old, they're obviously leaving them in the trays and resetting the timers. Fries were heavily oversalted and nowhere near fresh. Wait for this particular experience wasn't terrible, but in the last year or so I've had multiple experiences of waiting 20 to 30 minutes in the drivethru. I cannot understand how they mess it up so bad, avoid this particular McDonalds.
Three cars went through the other order Lane before they could figure out what I was saying about the half cut iced tea spent good money and still got the only thing right on my order was the French fries they need people who speak English
I can't get over how they get away with serving food like this ( attached pictures ). Some how I always drive away missing food and can't understand what the people at the drive thru are saying.
look i get that yall do have a difficult job but every time i come through something is wrong with my order. there’s always bits of onions on my burger, or yall give me 4 nuggets instead of 6, or yall give me the complete wrong drink. i don’t ever really come in to get it fixed because i have little time on my lunch break, but it’s getting to an agitating point. the employees at the windows really are great but yall gotta do something about the wrong stuff getting sent out. there shouldn’t be something wrong every time i come through
My fries were basically burnt and they didn’t tell me my food was out so my burgers were cold worst place ever don’t recipe
They did not give me cheese on a sandwich that comes with cheese already.
They need a visit from health inspector
Literally refused to serve me said they had their fryers turned off an hour before closing
This isnt the first time ive had a problem, today ordered 2 breakfast sandwiches both were made wrong, try to call them no one answers the phone. No one speaks English that works there. This place sucks.
Atmosphere: 1
Food: 1
Service: 1
I ordered a Quarter Pounder with no cheese and a large fry & Dr.Pepper. Got home and it looked like they gave me a medium fry in a large container. McDonald’s quality has really gone downhill. They also need to start salting their fry’s.
Restaurantji Recommends
The place is worn out and dirty
Atmosphere: 2
Food: 4
Service: 2
They were only cocerned about the drive up window. The french fryed were half cooked. They were fast. The food is lacking. Sorry.
Atmosphere: 4
Food: 3
Service: 4
Ordered $56 in food to feed 6 members of my family during a snowy night in Jan 2025. I was handed the food and drinks and had to ask for both the milk from the Happy Meal and the sauces for the nuggets.
After the long drive home I noticed they forgot two entrees, made one wrong and two of the drinks were wrong as well. Yes, i should have done their job for them and checked the order before leaving...my bad. Also, The phone number for the Waterloo location is a fax number which must be real nice for the staff.
Terrible experience. The dude serving the window is really bad at the job. Management is 100% at fault here for allowing it to occur.
Avoid.
Food: 1
Service: 1
Place is disgusting inside
Worst experience ever I dined in and had the worst customer service ever ,and none of my food was right plus they made me wait
Atmosphere: 1
Food: 1
Service: 1
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