after sitting in one of bays for about 5 minutes. Went through drive through pushed a button they came on said 1 minute please sat there between 10-15 minutes never came back. Signed onto app while waiting and did 4 kids meals never once asked if we were ready. placed order went to the bay waited another 10-15 min. Pushed the button was told 1 moment please waited another 5 min. Finally came on asked what we needed. Told them we placed an order was told we will get to it as soon as we can. Very poor service and very slow. was not a lot of people waiting. Was told only 2 were working. Extremely slow for fast food.
Atmosphere: 2
Food: 3
Service: 1
Brianna Gerfen
Waited 20-25 minutes for food only to see the car next to me get their food within 5 minutes of pulling up. 🙃 kids are disappointed & I didn't get my birthday treat. Get it together.
Atmosphere: 1
Food: 1
Service: 1
Debbie Wyrick
We loved the new $1.99 menu!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Double Cheeseburger
Gail Liefer
There great so is there food for fast food better than McDonald's
Food: 4
Service: 3
Heidi Berry
They could always use extra workers. But the food is fresh.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Tots, Sandwich
Kaitlin Shack
It's not too bad. I get a lot of drinks here. The only main complaint is that they always pack my drink full of ice even when I put light ice. It's completely full, so I only get a few drinks out of it. Kinda made me stop ordering as much.
no lie, i wish i was making this up, wednesday night may 29th, the middle of the top bun of my burger had been cut out, and filled with mayo, and i mean FILLED with mayo, just picking it up the burger exploded into my hands, lap, and all over my truck seat. after pulling the burger apart it was crystal clear the bun was cut and mayo was filled into the bun like a jelly fully donut. absolutely. insane. cannot believe it. i hope that 16 year old behind the grill got his good laugh.
Atmosphere: 3
Food: 1
Service: 2
Milton Jones
Bought 2milkshakes paid with debit card the waitress said it didn't go through so I had to pay cash then when I looked on bank account it charged me. Called on phone no answer for 3 days so went there and told them what happened they manager said they would call me but never heard back.
Atmosphere: 1
Food: 3
Service: 1
Bridget Greathouse
Came in at 9pm Monday night. Food was incorrect and completely burnt. They didn’t provide utensils, the person taking the order was unsure how to add things on the screen. When asked to remake a coney dog because of the black color they said the machine was off so it took 10 min. The guys working were nice and corrected everything. Just wish it wasn’t so poor the first time.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Chili Cheese Coney
Gearldine Horn
The window server was cold and they are very expensive
The food has been great every time that I've been to Sonic unfortunately the service there was very poor she pretty much just kind of through our food in through the window and was super quick about it didn't say thank you or have a great evening or nothing so maybe Sonic needs to work on their customer service
Food is usually good and service is always friendly. My one complaint is that I always order my drinks with easy ice. It doesn’t matter if I order in the app or the drive thru, 9 times out of 10 I end up with extra ice. I don’t want to pay for a cup full of ice.
after sitting in one of bays for about 5 minutes. Went through drive through pushed a button they came on said 1 minute please sat there between 10-15 minutes never came back. Signed onto app while waiting and did 4 kids meals never once asked if we were ready. placed order went to the bay waited another 10-15 min. Pushed the button was told 1 moment please waited another 5 min. Finally came on asked what we needed. Told them we placed an order was told we will get to it as soon as we can. Very poor service and very slow. was not a lot of people waiting. Was told only 2 were working. Extremely slow for fast food.
Atmosphere: 2
Food: 3
Service: 1
Waited 20-25 minutes for food only to see the car next to me get their food within 5 minutes of pulling up. 🙃 kids are disappointed & I didn't get my birthday treat. Get it together.
Atmosphere: 1
Food: 1
Service: 1
We loved the new $1.99 menu!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tots, Double Cheeseburger
There great so is there food for fast food better than McDonald's
Food: 4
Service: 3
They could always use extra workers. But the food is fresh.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Tots, Sandwich
It's not too bad. I get a lot of drinks here. The only main complaint is that they always pack my drink full of ice even when I put light ice. It's completely full, so I only get a few drinks out of it. Kinda made me stop ordering as much.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Frozen Strawberry Lemonade, Jumbo Popcorn Chicken
no lie, i wish i was making this up, wednesday night may 29th, the middle of the top bun of my burger had been cut out, and filled with mayo, and i mean FILLED with mayo, just picking it up the burger exploded into my hands, lap, and all over my truck seat. after pulling the burger apart it was crystal clear the bun was cut and mayo was filled into the bun like a jelly fully donut. absolutely. insane. cannot believe it. i hope that 16 year old behind the grill got his good laugh.
Atmosphere: 3
Food: 1
Service: 2
Bought 2milkshakes paid with debit card the waitress said it didn't go through so I had to pay cash then when I looked on bank account it charged me. Called on phone no answer for 3 days so went there and told them what happened they manager said they would call me but never heard back.
Atmosphere: 1
Food: 3
Service: 1
Came in at 9pm Monday night. Food was incorrect and completely burnt. They didn’t provide utensils, the person taking the order was unsure how to add things on the screen. When asked to remake a coney dog because of the black color they said the machine was off so it took 10 min. The guys working were nice and corrected everything. Just wish it wasn’t so poor the first time.
Atmosphere: 4
Food: 1
Service: 2
Recommended dishes: Chili Cheese Coney
The window server was cold and they are very expensive
Service: 3
Recommended dishes: Breakfast Burrito
Restaurantji Recommends
The food has been great every time that I've been to Sonic unfortunately the service there was very poor she pretty much just kind of through our food in through the window and was super quick about it didn't say thank you or have a great evening or nothing so maybe Sonic needs to work on their customer service
Atmosphere: 5
Food: 5
Service: 2
Recommended dishes: Tots, Sandwich
Waterloo IL Sonic is always good !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Strawberry Lemonade, Breakfast Burrito, Sonic Burger, Fries, Jumbo Popcorn Chicken
Usually always great. Would just like light ice actually being light ice !
Atmosphere: 5
Food: 5
Service: 5
Waterloo IL Sonic is always good !!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frozen Strawberry Lemonade, Breakfast Burrito, Sonic Burger, Fries, Jumbo Popcorn Chicken
Food is usually good and service is always friendly. My one complaint is that I always order my drinks with easy ice. It doesn’t matter if I order in the app or the drive thru, 9 times out of 10 I end up with extra ice. I don’t want to pay for a cup full of ice.
Atmosphere: 4
Food: 4
Service: 4
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