Panera Bread
1199 Wilmette Ave, Wilmette
(847) 853-8170
Recent Reviews
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The place was dirty. The front door was dirty, the floor was dirty. My salad was not very good and the chicken was inedible. They used to use real chicken but this was some kind of processed stuff. I used to go there all the time but it is just bad now.
Atmosphere: 3
Food: 2
Service: 3
food took forever ,very salty food
Atmosphere: 3
Food: 3
Service: 2
I recently stopped by my local Panera and was really taken aback by how rude one of the on-site managers was. I was simply leaning my feet against one of the outdoor tables when he suddenly shouted, “Excuse me, can you get your foot off the table? We need to paint them!” It wasn’t even clear what he was asking, and he didn’t use a single polite word—he just barked at me. I understand if there’s a legitimate reason to move, but his tone was completely unnecessary and unprofessional. He sounded more like an owner than a manager, and gave zero consideration for common courtesy.
Between the abrupt screaming and the lack of even a “please,” this was easily the most uncomfortable experience I’ve had at a Panera. I hope management addresses how staff interact with customers—no one deserves to be talked to like that.
He was more polite in addressing the barking do at the table across me than he was in addressing a fellow human being. And on top of that the coffee was watery.
Atmosphere: 1
Food: 1
Service: 1
Very good
Atmosphere: 5
Food: 5
Service: 4
Almost everything is sold out by 3pm and the workers are extremely rude. They were reluctant to give us bread as a side and when we asked one of the workers said “we only have one left” in the rudest tone ever. The atmosphere is not friendly at all and the food is decent.
Atmosphere: 1
Food: 2
Service: 1
Manager EJ was very nice :)
Atmosphere: 5
Food: 5
Service: 5
Unfortunately, my experience at this Panera Bread was disappointing. The customer service was not welcoming at all. When I asked about the menu, the staff seemed uninterested and unhelpful, as if my questions were a bother. I ordered a sandwich and a cup of soup to go, but when I received my order, the soup was missing from the bag. Thankfully, I decided to check before leaving and realized they hadn’t packed it at all. This kind of carelessness and lack of attention to customers doesn’t make me want to return. The food might be decent, but the service really needs improvement.
Food: 3
Service: 2
Service at this place gets worse and worse.
Atmosphere: 1
Food: 3
Service: 1
That manager named Arturo was very rude
Atmosphere: 3
Food: 3
Service: 1
We love to come here regularly because we are treated well by the whole staff and the food is always good. The restaurant is also clean and comfortable. Arturo works so hard to make everything right.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The food is really well made but once it’s left the kitchen it seems like it’s a pot shot with the orders getting in the right bag sometimes items are completely missing and other times you’ll get your own food and someone else’s order in addition
Atmosphere: 1
Food: 5
Service: 1
Great job welcoming me, Workers are really respectful, the mangers are very nice recommend coming here ! 10/10 better than other paneras.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Turkey Bravo with Broccoli Cheddar
It was great (
Atmosphere: 5
Food: 5
Service: 5
We got helped by Ali the manager amd he seem little annoyed taking our order because we took little time to order.However behind us was only one more costumer and he immediately swith to being nice.Treat your customers the same.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chicken Bacon Rancher, Mediterranean Chicken with Grains
Me and my friends came in here today to get lunch. At first it was fine we ate and we left to go get drinks from starbucks. Once we came back to meet some of our other friends the manager came over and asked if we’re getting anything. We said no we were just with our friends as we ate there a bit prior. First thing he said was “bye bye” and shooed is out. We found this very rude as we were shooed into 20 degree weather and when we asked if we can wait inside until our parents came to pick us up he once again just said bye bye. Workers are so nice but the manager is horrible. He acts like this to any teenager which is honestly probably most the profit. Horrible person have some sympathy.
Atmosphere: 1
Food: 3
Service: 1
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