Customers` Favorites
Customers` Favorites
“I just want to shout out Olivia at the Saint Matthews location. I have never received better customer service in my entire life and I have worked in food service and customer service For 22 years. Last night at about 6 o’clock I ordered a six pack of the regular size Dubai chocolate cookies from the Saint Matthews location. I live in Fairdale and every other location you know relatively not all of them, but most of them were sold out and I was like well I’ll just go to Saint Matthews so I ordered them. I need the store didn’t close till 10 so I decided not to leave the house until eight thirtyish and I don’t drive. I took an Uber. So we get all the way there after paying you know nearly $60 for an Uber and almost 40 for cookies. We’re coming up to $100 just for these cookies at this point we get to Saint Matthews, my youngest daughter and I, and when we get there, the Baker tells us that they do not have any of the regular size Dubai chocolate cookies they only have four minis and I was like OK well can I get a refund and she said we can’t do it without my manager here and I was like some options are cookies I don’t want or no money back and I’ve already spent $100 like I was pretty bummed I wasn’t rude or anything and but I was just really bummed I felt super letdown so that I called my other children and had them pick out what they wanted and they weren’t too excited but you know she could hear their voice is like I guess I’ll take this now. I guess I’ll take that. Well. I alternate between all three of my kids Crumbl points so that they each can accumulate them and get little rewards and things so yesterday was my middle child’s Crumbl point day and my youngest daughter and I leave Crumbl with the cookies. We weren’t really excited about because we didn’t get the one so we wanted and go to target across the street and before we finish at target my middle child calls to tell me that the manager Olivia called and said that she understood where we were really disappointed by not getting the Dubai chocolate cookies and that she wanted to make it up to us especially because we pre-ordered them and came all the way from across town in an Uber to make it up to us and she was going to drop some off to us personally and I was like well that’s great thank you… And I was thinking she meant 10:30 in the morning because you know nobody wants to go across town after work you know after they’ve worked there their little buns off all day so we get home and 🦋💙👩👧My Daughter’s like oh well Miss Olivia’s gonna be here the manager and I was like when is she coming? She said oh she’s on her way. Olivia went above and beyond in every Single possible way. Not only did she come with cookies she got all of them to buy chocolate cookies and she made us a gorgeous little cute little box and she also brought a little goodie bag with two chocolate milks, and two white milks and then another little goodie bag she brought two Crumbl Tumblr cups two Crumbl pop socket sands two Crumbl sunglasses Crumbl tattoos and Crumbl stickers I mean she literally just went above and beyond oh and Crumbl keychains and not only that but she drove them all the way from Saint Matthews To Fairdale at 11 something at night she didn’t get to my house till 1130 so I know she didn’t get home until after midnight after working all day long and I I’ve just never had somebody go above and beyond that way in all of my entire life and she really just deserves a shout out. Not only should she get a shout out like she gave the kind of service that I will gladly pay an Uber to take me all the way across town to Saint Matthews. If it means going to Olivia‘s Crumbl.“
Customers` Favorites
“the store itself was a good store, my wife and i got the biscotti tres leches cake but we weren’t really happy with it this go around. it’s our favorite & one we always make sure to get but this time it didn’t have any moisture inside the cake, it was VERY dry. The only thing that had any moisture was the icing…. not the best trip treat wise but the store staff was really kind. I’ll be back just from staff experience.“
Customers` Favorites
“The best cheesecakes I’ve ever tried — I would recommend them to everyone!“
Customers` Favorites
“This is the best shaved ice we have had outside of Hawaii. We drive 45 minutes just to get it.“
Customers` Favorites
“Amazing!!!! The best pudding ever and the owner and her sister are such nice people.“
“I literally go here everyday. owner and staff are amazing, atmosphere is phenomenal, and ice cream is on point.“
Customers` Favorites
“Delicious cookies, great service.“
Customers` Favorites
“This place is so amazing! Every single bite from beginning to end was spectacular. We tried the fruit bowl and crepes (strawberry banana) and we are in love. I can't WAIT to go back!
I wish they had another location closer to Portland... although considering their current spot in Hazelwood shopping center maybe they'll open another here when they become as wildly popular as they deserve.
☆☆☆☆☆☆☆☆☆☆☆☆ 12/10
TL;DR: Go now!“
Customers` Favorites
“Update: Thank you so much Jessica for reaching out and making it right. Since then I have ordered 3 separate times and the cookies are back to normal. You have a great staff and Darrian was so kind when I stopped in on Mothers day.
I used to order weekly but the last two times my cookies have been over cooked and a lot flatter than usual. I’m not sure if there’s a new baker but the reason I order these cookies is because they come warm and they melt in my mouth. The last two times they have been hard and taste like basic cookies. Something needs to change!“
Customers` Favorites
“Best chocolate chip cookies 🍪 💗“
Customers` Favorites
“Awesome place to eat and visit. I would recommend Guy Fieri's restaurant. Food was outstanding and wasn't a bad price.“
Customers` Favorites
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“Superman ice cream & chocolate covered cherry cyclones“