Ordered a burrito yesterday, they accidentally put queso sauce instead of shredded cheese, when I brought it up, they charged me $4 to remake it.
Even Wang
This place is always out of food, I went there at 6 pm, they close at 8, the server told me they are out of a lot of stuff and told me to go get food from some where else. The owner deserves to know.
Atmosphere: 3
Food: 3
Service: 1
Debby Dojkic
Employee had his UNDERWEAR showing. His pants were down to his thighs. Utterly ridiculous. Ordered the steak burrito with black beans. Steak was overly spicy and the beans were like ROCKS.
Atmosphere: 1
Food: 1
Service: 1
Matt Bastian
Eat at Chipotle all the time- this one is by far the worst service I’ve seen.
Atmosphere: 3
Food: 3
Service: 1
Benjamín G.
I was refused service by one of the employees. When I can up to place my order ha said they were shut down for 15 minutes. I walked away and went next door and I saw him take someone else's order so he clearly discriminated against me and refused to take my order.
Tycorian R.
Terrible service! Dividing tips while taking my order. Didn't receive what I ask for and after letting them know they made me seem as if I was at fault or being untruthful. Wouldn't recommend. Very unfortunate for the Fashion mall. I have no choice but to avoid this location at all cost
Annie B.
I accidentally ordered from this store instead of the one at Nora. It was a "salad bowl" but the salad consisted of a few leaves of spinach. There was a huge unripe hunk of avocado right on top. Overall disgusting and disappointing. Next time I'll try the Nora store.
Robert Bloss
This is one of the busiest Chipotles I have ever been too. The staff work fast, hard, and still are engaged. I honestly am not the biggest Chipotle fan, but it is close to work and this location is stellar. I recently had a situation where there system went down and they picked a spot at the end of the line, served everyone forward without cost (probably ate $200 in revenue), and then paused future orders until they could properly reboot. Kudos to whoever is running this location. Amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Hadley Hussey
Never had a good a good experience. The workers are always rude and they never have the food they are supposed to be
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Bowl
Chad Pollock
Yesterday my wife ordered us some food online for pickup, but somehow the order was sent to a location 10 hours and several states away. When I tried to rectify the situation, Chipotle, refused to help us, refused to send the order to the right store, and refused to return our money, I am beyond angry with these people. We will never go back. Worst Customer Service I’ve ever experienced in my life. Pathetic…And the food isn’t even that special. To treat people this way, your food better at least be the best. It’s average at best.
my small hands are bigger than this burrito. has happened at a couple places in Indy...........
Atmosphere: 4
Food: 2
Service: 3
Sandesh S
The worst Chipotle food experience by far. Why keep the store open if you are out of the core meats and veggies and you're not going to be grilling a fresh batch?! In add, service was super slow, food portion seemed rationed AND the people preparing or serving the food need to be schooled in food hygiene. Avoid!!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chips
TheCharmingLion
Great food, awesome management and staff, all around great experience for a first time customer
Toya Longmire
The associate almost refused to use his hands he made a hard shell taco and all the insides were mostly on the outside including the sauce and when I mentioned it to the young man he rolled his eyes and the whole team joined in with a laugh. The meat was hardly there but at least get it in the shell. Especially for $10 for 3 tacos
Ordered a burrito yesterday, they accidentally put queso sauce instead of shredded cheese, when I brought it up, they charged me $4 to remake it.
This place is always out of food, I went there at 6 pm, they close at 8, the server told me they are out of a lot of stuff and told me to go get food from some where else. The owner deserves to know.
Atmosphere: 3
Food: 3
Service: 1
Employee had his UNDERWEAR showing. His pants were down to his thighs. Utterly ridiculous. Ordered the steak burrito with black beans. Steak was overly spicy and the beans were like ROCKS.
Atmosphere: 1
Food: 1
Service: 1
Eat at Chipotle all the time- this one is by far the worst service I’ve seen.
Atmosphere: 3
Food: 3
Service: 1
I was refused service by one of the employees. When I can up to place my order ha said they were shut down for 15 minutes. I walked away and went next door and I saw him take someone else's order so he clearly discriminated against me and refused to take my order.
Terrible service! Dividing tips while taking my order. Didn't receive what I ask for and after letting them know they made me seem as if I was at fault or being untruthful. Wouldn't recommend. Very unfortunate for the Fashion mall. I have no choice but to avoid this location at all cost
I accidentally ordered from this store instead of the one at Nora. It was a "salad bowl" but the salad consisted of a few leaves of spinach. There was a huge unripe hunk of avocado right on top. Overall disgusting and disappointing. Next time I'll try the Nora store.
This is one of the busiest Chipotles I have ever been too. The staff work fast, hard, and still are engaged. I honestly am not the biggest Chipotle fan, but it is close to work and this location is stellar. I recently had a situation where there system went down and they picked a spot at the end of the line, served everyone forward without cost (probably ate $200 in revenue), and then paused future orders until they could properly reboot. Kudos to whoever is running this location. Amazing!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Never had a good a good experience. The workers are always rude and they never have the food they are supposed to be
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Bowl
Yesterday my wife ordered us some food online for pickup, but somehow the order was sent to a location 10 hours and several states away. When I tried to rectify the situation, Chipotle, refused to help us, refused to send the order to the right store, and refused to return our money, I am beyond angry with these people. We will never go back. Worst Customer Service I’ve ever experienced in my life. Pathetic…And the food isn’t even that special. To treat people this way, your food better at least be the best. It’s average at best.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Young guy in there made my meal perfect !
my small hands are bigger than this burrito. has happened at a couple places in Indy...........
Atmosphere: 4
Food: 2
Service: 3
The worst Chipotle food experience by far. Why keep the store open if you are out of the core meats and veggies and you're not going to be grilling a fresh batch?! In add, service was super slow, food portion seemed rationed AND the people preparing or serving the food need to be schooled in food hygiene. Avoid!!
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Chips
Great food, awesome management and staff, all around great experience for a first time customer
The associate almost refused to use his hands he made a hard shell taco and all the insides were mostly on the outside including the sauce and when I mentioned it to the young man he rolled his eyes and the whole team joined in with a laugh. The meat was hardly there but at least get it in the shell. Especially for $10 for 3 tacos