CUPS Coffee at Capital Center

I stopped by Cups coffee shop while waiting on the bank to open. Before ordering, I asked the baristas where I could wash my hands. You’d think I had asked them to explain quantum physics. Blank faces. One finally says: “Nowhere.”

So I repeat myself: “Where do people wash their hands?” Their response? “People don’t wash their hands, they just come from work to get coffee.”

Oh. So hygiene is optional now? Viewpoint

I go upstairs, ask the front desk, and boom bathroom located in 30 seconds. Came back downstairs, tried to help by telling them where it was so next time they’d actually have an answer. And what do I get? A shoulder-slipping-off-her-jacket Gen Z barista mumbling: “It’s not our job.”

I’m sorry…not your job? Since when is pointing to a bathroom a violation of your barista contract? Y’all can froth milk but not direct someone to a sink? That’s did not feel like customer service more along the lines of customer sabotage.

If your brand identity is lattes with a side of laziness, congrats you nailed it.

Atmosphere: 4

Service: 1

Did not have oat milk, otherwise a cute coffee shop .

Atmosphere: 4

Service: 5

Amazing !!!!

Atmosphere: 5

Food: 5

Service: 5

Coffee tasted great but the soup I got during lunch time was cold.

Delicious coffee and lots of options, including soups and baked goods. The service is quick.

Atmosphere: 5

Food: 5

Service: 5

The coffee and the service are both very good.

Service: 5

I just had THE best tuna sandwich ever from the Keystone location! I don't know what they put in it but it is unlike any tuna salad I have ever tasted!

Super sweet people good prices. A little hard to find but worth it.

4-26-2022
I ended up getting a Grande (20oz.) Caramel Sensation with oatmilk and it tastes phenomenal! The end price was $6.10 so if you want a higher priced coffee then this is your way to go. I just got this because it was the closest and I wanted to try something new, defnitely not disappointed. Staff was very friendly. Enter off the Illinois side and you’ll find it right inside the doors. They do have two service desks I presume for help, they are very nice also. The little hole in the wall shop was very well kept & clean.

4-26-2022I ended up getting a Grande (20oz.) Caramel Sensation with oatmilk and it tastes phenomenal! The end price was $6.10 so if you want a higher priced coffee then this is your way to go. I just got this because it was the closest and I wanted to try something new, defnitely not disappointed. Staff was very friendly. Enter off the Illinois side and you’ll find it right inside the doors. They do have two service desks I presume for help, they are very nice also. The little hole in the wall shop was very well kept & clean.

Friendly staff and fresh hot coffee

Love CUPS! I had their seasonal pumpkin latte and it was amazing! Super friendly service and adorable little cafe! I’m from out of town and would definitely recommend! 😊

Love CUPS! I had their seasonal pumpkin latte and it was amazing! Super friendly service and adorable little cafe! I’m from out of town and would definitely recommend!

Awesome coffee and baristas

Always delicious and hot coffee. Nice and friendly staff. Great place to buy coffee before work