For as much as the burger was, it was extraordinarily bland. The cajun fries and milk shake were really good though. Wouldn't get the burger again, but would get the fries and milk shake.
Atmosphere: 5
Food: 2
Service: 5
Allusively
I loveeeeeeeeee five guys! I get all the toppings on my bacon cheeseburger it reminds me of the Big N tasty from many many years ago from McDonald’s when they used to serve it. I also get the peanut butter shake with most toppings as well & the Cajun fries delicious. I can eat 2 about right now one for lunch an one for dinner.
To spend over 50 on dinner for pick up. To get there a couple of minutes before the food pick-up time. I'm told to wait on fries to get done. Only to wait 20 minutes for the food that was already done and then fries got done. Then, not to be given to food while 18 others got serviced. Along with some of them being doordash orders and other pick up orders. All after I was waiting. Sorry that it's not good customer service. Coming from a person who works in restaurants over 10 plus years.
Atmosphere: 3
Food: 2
Christianne Brooks
Great burgers and fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Hamburger, French Fries
starla libranation mcgee
The food is always wonderful...and the ppl are always kind. Happy holidays 5 guys❤️👋🏾👋🏾👋🏾👋🏾👋🏾
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Lennie Thatch
Five Guys Castleton has the worst version of the five guys fries and there's no sense of urgency among the staff
Atmosphere: 3
Food: 3
Service: 3
Terence Snoeberger
I think their prices are high for what you get.
Atmosphere: 3
Food: 5
Service: 3
Meredyth Black
Picked up lunch for me and my co-workers, and even though I waited a minute, they made sure we had fresh fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Mert Ozbahcivan
All taste was horrible, I never seen five guys before like that.
Recommended dishes: Bacon Burger, Little Cheeseburger, Cheeseburger
Rachel Stemshorn
Excellent customer service always ??
Atmosphere: 5
Food: 5
Service: 5
T S
Everything was wrong from the cashier not being able to speak proper english or coprehend it, to her being rude when I asked a question, to her walking away right in the middle of me trying to place the order to her getting the order wrong and adding items to my burger I can not eat and did not ask for! Very unacceptable & unprofessional service & attitude. I can not even enjoy the almost $10 burger I paid for because of her errors... From the cooks to the management, everyone is limited in their ability to speak clear english.
Atmosphere: 2
Food: 1
Service: 1
Ignacio Cruz
"**Warning: Do not order from this store if you don’t want to be scammed.**
I can’t understand how this business continues to operate with such incompetent employees, especially the managers. I placed an order through the Five Guys app today, Sunday the 25th, and waited for over an hour. When I went to the Castleton Point store to check on my order, all they told me was to contact Uber Eats. They claimed the driver had already picked up my food and refused to remake it. This is incredibly frustrating—I’ve been left without my food and my money. No one at this store takes any responsibility after essentially robbing a customer.
For as much as the burger was, it was extraordinarily bland. The cajun fries and milk shake were really good though. Wouldn't get the burger again, but would get the fries and milk shake.
Atmosphere: 5
Food: 2
Service: 5
I loveeeeeeeeee five guys! I get all the toppings on my bacon cheeseburger it reminds me of the Big N tasty from many many years ago from McDonald’s when they used to serve it. I also get the peanut butter shake with most toppings as well & the Cajun fries delicious. I can eat 2 about right now one for lunch an one for dinner.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Cheeseburger, Bacon Burger, Oreo, Cajun Fries, Veggie Sandwich, French Fries
Good quality Burger!
Atmosphere: 4
Food: 5
Service: 4
To spend over 50 on dinner for pick up. To get there a couple of minutes before the food pick-up time. I'm told to wait on fries to get done. Only to wait 20 minutes for the food that was already done and then fries got done. Then, not to be given to food while 18 others got serviced. Along with some of them being doordash orders and other pick up orders. All after I was waiting. Sorry that it's not good customer service. Coming from a person who works in restaurants over 10 plus years.
Atmosphere: 3
Food: 2
Great burgers and fries
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, Hamburger, French Fries
The food is always wonderful...and the ppl are always kind. Happy holidays 5 guys❤️👋🏾👋🏾👋🏾👋🏾👋🏾
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Five Guys Castleton has the worst version of the five guys fries and there's no sense of urgency among the staff
Atmosphere: 3
Food: 3
Service: 3
I think their prices are high for what you get.
Atmosphere: 3
Food: 5
Service: 3
Picked up lunch for me and my co-workers, and even though I waited a minute, they made sure we had fresh fries.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
All taste was horrible, I never seen five guys before like that.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Dietary restrictions: Gluten free
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Burger, Little Cheeseburger, Cheeseburger
Excellent customer service always ??
Atmosphere: 5
Food: 5
Service: 5
Everything was wrong from the cashier not being able to speak proper english or coprehend it, to her being rude when I asked a question, to her walking away right in the middle of me trying to place the order to her getting the order wrong and adding items to my burger I can not eat and did not ask for! Very unacceptable & unprofessional service & attitude. I can not even enjoy the almost $10 burger I paid for because of her errors... From the cooks to the management, everyone is limited in their ability to speak clear english.
Atmosphere: 2
Food: 1
Service: 1
"**Warning: Do not order from this store if you don’t want to be scammed.**
I can’t understand how this business continues to operate with such incompetent employees, especially the managers. I placed an order through the Five Guys app today, Sunday the 25th, and waited for over an hour. When I went to the Castleton Point store to check on my order, all they told me was to contact Uber Eats. They claimed the driver had already picked up my food and refused to remake it. This is incredibly frustrating—I’ve been left without my food and my money. No one at this store takes any responsibility after essentially robbing a customer.
Atmosphere: 1
Food: 1
Service: 1
Tasty!
Atmosphere: 4
Food: 5
Service: 5
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