Food is good but don’t buy the cookies they were rock hard
Atmosphere: 3
Food: 3
Service: 4
Ashaun Baker
I ate at Potbelly today at 5 p.m., and the small staff had their hands full as the guests were entering rapidly. I must say the young lady in a red shirt with long braids handled the busy rush of customers with exquisite care. Her service was top notch as a former professional food service employee, I would be a proud employer with confidence that she can lead verbally and by example. Phenomenal job! I was extremely thankful for her especially since Potbelly was not my first choice. If she’s not compensated competitively, I will return shortly to ensure she has a better opportunity.
Atmosphere: 4
Food: 4
Service: 5
Antoineo “NDI” Caldwell
If you plan on having a hot sandwich this is not the place if you place in order on the app it will not get delivered I have sat back for 2 hours and no one called to tell me that my food was not going to be delivered.
Atmosphere: 4
Food: 2
Service: 1
Roy Araiza
After paying $25 for two sandwiches, as meal deals, I was informed that customers could not use the bathrooms because they were closed to all the public. I was offended that the employees would recommend other hotels and restaurants to use the restroom, and I am confident that a simple email to those establishments would stop Potbelly from sending customers to those locations.The fact that one could spend almost $30 dollars in Potbelly and not be allowed to wash their hands in the bathrooms is absolutely ridiculous. I will no longer consider Potbelly as a dining option, and I will do my best to encourage my colleagues and friends to go somewhere else as well.
Atmosphere: 1
Food: 3
Service: 1
Brandan Igoe
Kamala was amazing with helping us with the app issues and making our food just they we wanted. Will definitely be going back to this location.
Atmosphere: 5
Food: 5
Service: 5
Amanda Zaman
Restaurant is dirty. Dusty, the floor was sticky. No lids for soup, no spoons, no regular cups. Staff was friendly but seems stressed and confused and we were the only customers. Heard good things but our experience was disappointing. We'll pass moving forward.
Atmosphere: 2
Food: 4
Service: 3
Paul Pemberton
Has become our family’s Christmas downtown tradition after the candy at rocket fizz. My sons love the Mac and cheese. The Italian has some kick with seasoning, hot peppers and onions. The chili was bland though and will probably skip next time
Nicole Pence
Used to work for potbelly’s so we stopped to get food because we love it while we were driving through Indianapolis. Didn’t get hot sandwiches. Entirely cold. Nothing was said to us by staff or management no signs posted. I didn’t realize we had to ask for that. Super disappointing because the staff was so nice.
Atmosphere: 3
Food: 1
Service: 3
David Armstrong
Great food and atmosphere! Recommend the Italian on flat bread!
Jody GOODMAN
I would give zero stars if I could. Ordered dinner from here for the first time tonight, never had their food before. I ordered the choose 2 option I got a pizza half sandwich with the broccoli cheddar soup, my husband got a turkey sandwich and chili. Our order arrived it was a hot mess. The sandwiches were slopy just thrown together assembly was required. The people preparing tge order were just plain lazy! It was obvious they made a whole turkey sandwich and didn't feel like making my pizza one so they shoved a half of sandwich in each sleeve. The label even said what it was supposed to be. On top of that there was no soup. Thankfully grubhub gave a full refund for the partial meal we received. This what we get for trying new places. We will never order from there again. If you like to order dinner just to have to cook at home this is the place for you. Do yourself a favor, order something else. You will be glad you didn't order from here.
I waited an hour for my food today. I ordered ahead. Don't order takeout here. You'll wait at least 30 minutes past what your app says. I've done takeout multiple times and I just haven't learned yet to not go here. It's always always a long wait. Today was the worst. 1 hour to get food I ordered ahead of time.The workers are stressed because they are massively understaffed and the manager whomever they are needs to find a better solution to the online pickup system. It absolutely sucks for both the staff and customers. .
Atmosphere: 1
Food: 1
Service: 1
Heather Dossier
I recently visited Potbelly on Monument Circle and unfortunately, it was a highly disappointing experience. I had heard good things about this place, but my visit left me with a sour taste in my mouth, both literally and figuratively.First and foremost, the service was abysmal. As I entered the shop, I immediately noticed the tense atmosphere. The staff appeared demoralized, which undoubtedly had an impact on the service quality. Orders were mixed up, and the wait times were longer than they should have been. I had to wait an excruciatingly long time just to place my order, and when I finally did, they got it wrong not once, but twice. It's frustrating when a simple sandwich order becomes an ordeal. Now, let's talk about the food. I ordered the Lucky 7 and was shocked at how small it was for the price. The portion was laughable, and it left me feeling hungry even after I finished it. The taste was underwhelming as well. The ingredients lacked freshness, and the sandwich itself was bland. It was as if they had forgotten to put any seasoning or flavor into it. I could have made a better sandwich at home in a fraction of the time and cost. The ambiance of the place didn't do much to salvage the experience either. The tables were dirty, and the overall cleanliness left a lot to be desired. It's difficult to enjoy a meal when you're worried about the cleanliness of the establishment. To top it all off, the prices were unreasonably high for what was offered. I wouldn't mind paying a premium for a quality meal, but what I received was far from it. From the poor service to the lackluster food and high prices, I would strongly advise anyone looking for a satisfying sandwich to steer clear of this place. There are plenty of other options in town that offer much better value for your money and a more enjoyable dining experience.
Atmosphere: 1
Food: 1
Service: 1
Jase Harter
I’m just curious as to how when I ask for 1 sandwich on flatbread and one sandwich on regular bread they somehow give me both with wheat bread. I’m not sure if it’s a listening problem or intelligence problem but either way there’s a real problem with not being able to read.
Jeremy Williams
Steakhouse beef was great.. nice tangy horseradish
Atmosphere: 4
Food: 5
Service: 5
Laura Smith
We didn’t actually eat here … they don’t have restrooms for customers? Didn’t realize that was even permitted?
Food is good but don’t buy the cookies they were rock hard
Atmosphere: 3
Food: 3
Service: 4
I ate at Potbelly today at 5 p.m., and the small staff had their hands full as the guests were entering rapidly. I must say the young lady in a red shirt with long braids handled the busy rush of customers with exquisite care. Her service was top notch as a former professional food service employee, I would be a proud employer with confidence that she can lead verbally and by example. Phenomenal job! I was extremely thankful for her especially since Potbelly was not my first choice. If she’s not compensated competitively, I will return shortly to ensure she has a better opportunity.
Atmosphere: 4
Food: 4
Service: 5
If you plan on having a hot sandwich this is not the place if you place in order on the app it will not get delivered I have sat back for 2 hours and no one called to tell me that my food was not going to be delivered.
Atmosphere: 4
Food: 2
Service: 1
After paying $25 for two sandwiches, as meal deals, I was informed that customers could not use the bathrooms because they were closed to all the public. I was offended that the employees would recommend other hotels and restaurants to use the restroom, and I am confident that a simple email to those establishments would stop Potbelly from sending customers to those locations.The fact that one could spend almost $30 dollars in Potbelly and not be allowed to wash their hands in the bathrooms is absolutely ridiculous. I will no longer consider Potbelly as a dining option, and I will do my best to encourage my colleagues and friends to go somewhere else as well.
Atmosphere: 1
Food: 3
Service: 1
Kamala was amazing with helping us with the app issues and making our food just they we wanted. Will definitely be going back to this location.
Atmosphere: 5
Food: 5
Service: 5
Restaurant is dirty. Dusty, the floor was sticky. No lids for soup, no spoons, no regular cups. Staff was friendly but seems stressed and confused and we were the only customers. Heard good things but our experience was disappointing. We'll pass moving forward.
Atmosphere: 2
Food: 4
Service: 3
Has become our family’s Christmas downtown tradition after the candy at rocket fizz. My sons love the Mac and cheese. The Italian has some kick with seasoning, hot peppers and onions. The chili was bland though and will probably skip next time
Used to work for potbelly’s so we stopped to get food because we love it while we were driving through Indianapolis. Didn’t get hot sandwiches. Entirely cold. Nothing was said to us by staff or management no signs posted. I didn’t realize we had to ask for that. Super disappointing because the staff was so nice.
Atmosphere: 3
Food: 1
Service: 3
Great food and atmosphere! Recommend the Italian on flat bread!
I would give zero stars if I could. Ordered dinner from here for the first time tonight, never had their food before. I ordered the choose 2 option I got a pizza half sandwich with the broccoli cheddar soup, my husband got a turkey sandwich and chili. Our order arrived it was a hot mess. The sandwiches were slopy just thrown together assembly was required. The people preparing tge order were just plain lazy! It was obvious they made a whole turkey sandwich and didn't feel like making my pizza one so they shoved a half of sandwich in each sleeve. The label even said what it was supposed to be. On top of that there was no soup. Thankfully grubhub gave a full refund for the partial meal we received. This what we get for trying new places. We will never order from there again. If you like to order dinner just to have to cook at home this is the place for you. Do yourself a favor, order something else. You will be glad you didn't order from here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I waited an hour for my food today. I ordered ahead. Don't order takeout here. You'll wait at least 30 minutes past what your app says. I've done takeout multiple times and I just haven't learned yet to not go here. It's always always a long wait. Today was the worst. 1 hour to get food I ordered ahead of time.The workers are stressed because they are massively understaffed and the manager whomever they are needs to find a better solution to the online pickup system. It absolutely sucks for both the staff and customers. .
Atmosphere: 1
Food: 1
Service: 1
I recently visited Potbelly on Monument Circle and unfortunately, it was a highly disappointing experience. I had heard good things about this place, but my visit left me with a sour taste in my mouth, both literally and figuratively.First and foremost, the service was abysmal. As I entered the shop, I immediately noticed the tense atmosphere. The staff appeared demoralized, which undoubtedly had an impact on the service quality. Orders were mixed up, and the wait times were longer than they should have been. I had to wait an excruciatingly long time just to place my order, and when I finally did, they got it wrong not once, but twice. It's frustrating when a simple sandwich order becomes an ordeal. Now, let's talk about the food. I ordered the Lucky 7 and was shocked at how small it was for the price. The portion was laughable, and it left me feeling hungry even after I finished it. The taste was underwhelming as well. The ingredients lacked freshness, and the sandwich itself was bland. It was as if they had forgotten to put any seasoning or flavor into it. I could have made a better sandwich at home in a fraction of the time and cost. The ambiance of the place didn't do much to salvage the experience either. The tables were dirty, and the overall cleanliness left a lot to be desired. It's difficult to enjoy a meal when you're worried about the cleanliness of the establishment. To top it all off, the prices were unreasonably high for what was offered. I wouldn't mind paying a premium for a quality meal, but what I received was far from it. From the poor service to the lackluster food and high prices, I would strongly advise anyone looking for a satisfying sandwich to steer clear of this place. There are plenty of other options in town that offer much better value for your money and a more enjoyable dining experience.
Atmosphere: 1
Food: 1
Service: 1
I’m just curious as to how when I ask for 1 sandwich on flatbread and one sandwich on regular bread they somehow give me both with wheat bread. I’m not sure if it’s a listening problem or intelligence problem but either way there’s a real problem with not being able to read.
Steakhouse beef was great.. nice tangy horseradish
Atmosphere: 4
Food: 5
Service: 5
We didn’t actually eat here … they don’t have restrooms for customers? Didn’t realize that was even permitted?
Atmosphere: 1
Service: 1