There was only one table seated when we came in and five in total when we left. Service was atrociously slow. We asked for drink refills three times and they never arrived. I had to take our drinks to the bar to get them refilled. Food was good and server was extremely polite, but he seemed lost or confused the entire time. Hopefully, he is just learning and someone can help him as he learns and improves. There was another server handling 1 table and he seemed extremely efficient. The table he served came in after us and two other tables, but he was able to get the family at his table served appetizers, dinner, refilled drinks and bread, and bring their dessert before three of our server's table received their entrees, or refills on drinks or bread.
Leah
Staff was very attentive and accommodating to our party of 13. We all had an enjoyable fellowship.
Julia
Christopher was our waiter and we met some staff persons and they were all friendly and helpful! Each one had a smile on their face and were great at their jobs!
Opentable Diner
The best red lobster in Indianapolis, the staff is very friendly and the food is always delicious! Thank you for a wonderful evening!
Cynthia
Happy Hour and Girls night out was wonderful. Our server Justin R provided exemplary service. We were there three hours and it was perfect from beginning to end. This young man is a testament of excellent service. He took pride in his job and he should be recognized. 
Alert and Aware
Jasmine was the best!
Atmosphere: 5
Food: 5
Service: 5
Shania Willard
So I took my mom out to eat for her birthday because the red lobster on shadeland is closed…. So we was seated and I don’t remember our waitress name but an older lady. She was nice but they was acting stingy bout the biscuits then when my grandma got her fish she maybe got two bites out of it and it was like breaking with no meat on it it was cooked too long….then like the prices so high and the food was mid….. the waitress was nice but kinda just ehh I don’t wanna say rude but eh she just wasn’t so nice…. Came in today around lunch time….. miss the one on shadeland. Can you guys contact me back so I can see if anything can happen ?
Atmosphere: 4
Food: 2
Service: 3
Shawnya McCray-Richardson
Good was great and fresh!
Atmosphere: 5
Food: 5
Service: 4
Johna Cline
Good service n good food
Atmosphere: 3
Food: 5
Service: 5
Neka G
Didn't have the biscuit wen we ran out. Food took a lil to long, but wen it came out was delicious!!
We walked in… Young man at the door sat us at the bar. No bartender. Ten minutes later two people . Big black lady bald head and bald headed white man sat at the bar having personal conversations never greeted us or said anything. We. Sit five more minutes. They continue to talk. Look at us a few times. We decide to leave. As we walk out they watch us leave and say nothing. Hire ups run the tapes back we came in around 7:40 and left at 7:56 NO SERVICE!!!!!. You have no business and your staff doesn’t care when the few people that actually come in to eat and tip…. Zero stars is what you deserve.
Atmosphere: 1
Service: 1
C Mo
Parking: We visited for family dinner. My granddaughter selected this place. It's been a while since i've been there so I said okay. This once was a go to spot for seafood. now I regret going. Utterly disappointed at the service at the quality of the food.The hotness of the food, the taste of the food. I got the lobster baked potato and was very disappointed at How it was prepared. A medium sized potato with a spoonful of lobster bisque on top. Extremely disappointing. My grand daughter loved her Mac and cheese and Broccoli. The girl ate like we never feed her or it was a long school day. I will avoid this restaurant going forward. Sad to say. 😪
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Cheddar Bay Biscuits
Virginia Reisinger
Kara who was our server did an amazing job with amount of tables she was taking care. Big Kudos to her for all her hard work and getting everything right. She is always a great when we have her
Atmosphere: 5
Food: 5
Service: 5
Tenika
We went to celebrate my son‘s 24th birthday and everything was just amazing. No complaints.
Chris M
Our group of three visited the Red Lobster in Castleton on Saturday, February 1st, at 6:00 PM, and unfortunately, our experience was less than satisfactory.
Upon arrival, the host station appeared disorganized and overwhelmed, despite the restaurant being only slightly over half full with numerous empty tables. The host at the station barely acknowledged arriving guests and was not welcoming. This initial impression set the stage for a frustrating evening.
While our server was polite and helpful, the service was exceptionally slow. We placed our order and were informed that the biscuits would be out shortly. "Shortly" turned into 15 minutes, with the server eventually refilling the biscuit basket twice while we waited for our main courses.
After a staggering 50+-minute wait, we inquired about our food. We were told that a large party had caused a kitchen backlog. Our server then disappeared for 20 minutes, forcing us to flag down another server who offered the same backlog excuse. Finally, after more than an hour, our food arrived. When asked if everything looked alright, we expressed our dissatisfaction with the excessive wait time. The server apologized and said he would speak to a manager.
However, no manager ever approached our table. Instead, we witnessed a manager visit the table behind us (who arrived after us) to apologize for their wait time. This added to our feeling of mismanagement and frustration.
Adding to the frustration, the busser repeatedly sprayed a cleaner so heavily that it created a lingering cloud you could taste. We had to ask a passing server to intervene and request that the busser refrain from spraying while we were eating. The server apologized, stating that this practice was not permitted, and said they would address the issue.
After nearly two hours at the restaurant, we requested the check. Our server inquired if a manager had spoken to us, and we explained that no one had. He then checked with someone and returned with a discount on our bill. While appreciated, it didn't make up for our lost time and the overall poor experience.
Beyond the slow service and mismanagement, the cleanliness of the restaurant was also a concern. The floor in our section was littered with wrappers and crumbs. This visible mess raised questions about the overall cleanliness and food safety practices of the establishment.
Overall, our visit to the Castleton Red Lobster was extremely disappointing. This was a stark contrast to previous positive experiences at this location. The disorganization, slow service, lack of managerial response, and cleanliness issues created a negative impression of a mismanaged establishment.
There was only one table seated when we came in and five in total when we left. Service was atrociously slow. We asked for drink refills three times and they never arrived. I had to take our drinks to the bar to get them refilled. Food was good and server was extremely polite, but he seemed lost or confused the entire time. Hopefully, he is just learning and someone can help him as he learns and improves. There was another server handling 1 table and he seemed extremely efficient. The table he served came in after us and two other tables, but he was able to get the family at his table served appetizers, dinner, refilled drinks and bread, and bring their dessert before three of our server's table received their entrees, or refills on drinks or bread.
Staff was very attentive and accommodating to our party of 13. We all had an enjoyable fellowship.
Christopher was our waiter and we met some staff persons and they were all friendly and helpful! Each one had a smile on their face and were great at their jobs!
The best red lobster in Indianapolis, the staff is very friendly and the food is always delicious! Thank you for a wonderful evening!
Happy Hour and Girls night out was wonderful. Our server Justin R provided exemplary service. We were there three hours and it was perfect from beginning to end. This young man is a testament of excellent service. He took pride in his job and he should be recognized. 
Jasmine was the best!
Atmosphere: 5
Food: 5
Service: 5
So I took my mom out to eat for her birthday because the red lobster on shadeland is closed…. So we was seated and I don’t remember our waitress name but an older lady. She was nice but they was acting stingy bout the biscuits then when my grandma got her fish she maybe got two bites out of it and it was like breaking with no meat on it it was cooked too long….then like the prices so high and the food was mid….. the waitress was nice but kinda just ehh I don’t wanna say rude but eh she just wasn’t so nice…. Came in today around lunch time….. miss the one on shadeland. Can you guys contact me back so I can see if anything can happen ?
Atmosphere: 4
Food: 2
Service: 3
Good was great and fresh!
Atmosphere: 5
Food: 5
Service: 4
Good service n good food
Atmosphere: 3
Food: 5
Service: 5
Didn't have the biscuit wen we ran out. Food took a lil to long, but wen it came out was delicious!!
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
We walked in… Young man at the door sat us at the bar. No bartender. Ten minutes later two people . Big black lady bald head and bald headed white man sat at the bar having personal conversations never greeted us or said anything. We. Sit five more minutes. They continue to talk. Look at us a few times. We decide to leave. As we walk out they watch us leave and say nothing. Hire ups run the tapes back we came in around 7:40 and left at 7:56 NO SERVICE!!!!!. You have no business and your staff doesn’t care when the few people that actually come in to eat and tip…. Zero stars is what you deserve.
Atmosphere: 1
Service: 1
Parking: We visited for family dinner. My granddaughter selected this place.
It's been a while since i've been there so I said okay. This once was a go to spot for seafood. now I regret going.
Utterly disappointed at the service at the quality of the food.The hotness of the food, the taste of the food. I got the lobster baked potato and was very disappointed at How it was prepared. A medium sized potato with a spoonful of lobster bisque on top. Extremely disappointing. My grand daughter loved her Mac and cheese and Broccoli. The girl ate like we never feed her or it was a long school day.
I will avoid this restaurant going forward. Sad to say. 😪
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Cheddar Bay Biscuits
Kara who was our server did an amazing job with amount of tables she was taking care. Big Kudos to her for all her hard work and getting everything right. She is always a great when we have her
Atmosphere: 5
Food: 5
Service: 5
We went to celebrate my son‘s 24th birthday and everything was just amazing. No complaints.
Our group of three visited the Red Lobster in Castleton on Saturday, February 1st, at 6:00 PM, and unfortunately, our experience was less than satisfactory.
Upon arrival, the host station appeared disorganized and overwhelmed, despite the restaurant being only slightly over half full with numerous empty tables. The host at the station barely acknowledged arriving guests and was not welcoming. This initial impression set the stage for a frustrating evening.
While our server was polite and helpful, the service was exceptionally slow. We placed our order and were informed that the biscuits would be out shortly. "Shortly" turned into 15 minutes, with the server eventually refilling the biscuit basket twice while we waited for our main courses.
After a staggering 50+-minute wait, we inquired about our food. We were told that a large party had caused a kitchen backlog. Our server then disappeared for 20 minutes, forcing us to flag down another server who offered the same backlog excuse. Finally, after more than an hour, our food arrived. When asked if everything looked alright, we expressed our dissatisfaction with the excessive wait time. The server apologized and said he would speak to a manager.
However, no manager ever approached our table. Instead, we witnessed a manager visit the table behind us (who arrived after us) to apologize for their wait time. This added to our feeling of mismanagement and frustration.
Adding to the frustration, the busser repeatedly sprayed a cleaner so heavily that it created a lingering cloud you could taste. We had to ask a passing server to intervene and request that the busser refrain from spraying while we were eating. The server apologized, stating that this practice was not permitted, and said they would address the issue.
After nearly two hours at the restaurant, we requested the check. Our server inquired if a manager had spoken to us, and we explained that no one had. He then checked with someone and returned with a discount on our bill. While appreciated, it didn't make up for our lost time and the overall poor experience.
Beyond the slow service and mismanagement, the cleanliness of the restaurant was also a concern. The floor in our section was littered with wrappers and crumbs. This visible mess raised questions about the overall cleanliness and food safety practices of the establishment.
Overall, our visit to the Castleton Red Lobster was extremely disappointing. This was a stark contrast to previous positive experiences at this location. The disorganization, slow service, lack of managerial response, and cleanliness issues created a negative impression of a mismanaged establishment.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Cheddar Bay Biscuits
Loading...