I tried this for the first time. I tried the chicken sandwich and strawberry shake. They were both really good. I would definitely eat it again.
Atmosphere: 4
Food: 4
Service: 4
Graydon Taylor
Same great shake shack you would expect.Edit.They never use the text when it’s ready service, so if you’re outside of the restaurant in the food court, your food just sits there forever. Don’t trust it.
Atmosphere: 5
Food: 5
Service: 2
Sam Wick
The burger was greasy. My daughter commented on the burger being small. The frozen hot chocolate drink was good. My daughter said we would go back for the fries and drink. I'd have to agree.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries
Shaiton “MrSeptember11” Andrews
Great service! Every time i come in im greeted by workers & since i work in the mall the cooks actually know what exactly im ordering so thats always pretty nice and cool. I would definitely recommend this location in keystone crossing to anybody who’s never been there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bites
Jennie Thompson
Kid-friendliness: Nice to everyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokeshack Burger
Megan Brown
Always love coming here. I saw a lot of reviews complaining about the half the kiosks on-it’s probably to help with order accuracy so the kitchen isn’t overwhelmed.
Atmosphere: 5
Food: 5
Service: 5
Rajvir Singh
I usually order from this place often and never have an issue, but today I got a shroom burger and it had no cheese ?? at first I thought I was tripping and I showed the manager and he got me right, by making a new sandwich immediately- staff was super friendly and quick. I highly recommended a quick stop for food here!! Shoutout Manager Albert!
Atmosphere: 5
Food: 5
Service: 5
Kaitlyn
Burgers are pretty mid. Not a lot of flavor, but it’s food. Cheese on cheese fries did not taste like anything. Pretty disappointed because everyone said it was great. Fries were good.
Atmosphere: 4
Food: 2
Service: 4
Joseph S.
Food just okService - indifferent Restaurant was horrid, no one cleans up trash or cleans tables. 9 employees and no one cares about the dining area.Prices are outrageous. 1 chicken sandwich, 1 single cheeseburger, 2 shakes - $34
Monica Montgomery
Really? Was this made for a preschooler?? BLT. Wilted lettuce, tiny slice of baby tomato. Soggy inside out bun. One piece of bacon cut in half. Seriously stop it. Huge L.
Order carry out. Never received food. Was walked by by female employees several times with no acknowledgement. Waited over 30 min with nothing. Then walked away from window when I inquired to ask about my
Atmosphere: 3
Service: 1
Recommended dishes: Double Shackburger with Fries
The Dining Grandpa
Wife stopped here and got us some burgers and fries. I ordered the “SmokeShack” burger which is a Angus beef cheeseburger with applewood-smoked bacon, chopped cherry peppers, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten) all for $8.29 @ 570 calsI must say this is by far one of the very best fast food burgers that I have ever eaten. The beef was flavorful by itself and with nice burnt ends. And with the other ingredients just perfect. The cherry peppers adds just the right amount of spicy heat, without overpowering your taste buds. The Wife sometimes being less adventurous than myself decided upon a “ShackBurger” which is a Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten) for $6.59 @ 500 cals We both added crinkle fries to our burgers. I even enjoyed the fries which I can’t believe I’m about to say this are much better than McDonalds fries. They were cooked slightly brown and crispy with just a little salt, just perfect. And I thought no one could beat McD’s fries but Shack Shack does just that. Will return myself and update with photos of this burger joint next time. This will definitely be on my list of go to burger joints. Can’t wait to try something else and of course the Fries!
Food: 5
Ashley Rosa
Just got shakes but it was a busy place so people must enjoy the food. Their chocolate shake is one of the best shakes I've ever had!
Atmosphere: 4
Service: 4
Kevin D.
This is only the second Shake Shack that I've been to and like the other one it is nothing special. I much prefer In-N-Out but now that I live in Indiana In-N-Out isn't going to be an option for awhile. This particular Shake Shack was really dirty. There was trash all over the floor and the area with ketchup, straws, and napkins was particularly bad. The young woman who helped me at the counter was great. She was very friendly and efficient. The other staff I saw were looking almost bored with their jobs, which goes a long way towards explaining how dirty the place was. I had a single Shack Burger with cheese fries and a Coke Zero. The burger was very poorly assembled but tasted fine. The cheese fries were kind of blah with what seems like melted Velveeta on top. I'm going to start working at an office in the same office complex and shopping area as this Shake Shack but after another disappointment at one of their places I'm probably not going to give them another chance.
Mike Norris (aka scuba_mike aka Sirron)
Very good experience. First time since I was a visitor to Indy. I have never seen a shake shack before.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Shackburger with Fries, Hot Dog
I tried this for the first time. I tried the chicken sandwich and strawberry shake. They were both really good. I would definitely eat it again.
Atmosphere: 4
Food: 4
Service: 4
Same great shake shack you would expect.Edit.They never use the text when it’s ready service, so if you’re outside of the restaurant in the food court, your food just sits there forever. Don’t trust it.
Atmosphere: 5
Food: 5
Service: 2
The burger was greasy. My daughter commented on the burger being small. The frozen hot chocolate drink was good. My daughter said we would go back for the fries and drink. I'd have to agree.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries
Great service! Every time i come in im greeted by workers & since i work in the mall the cooks actually know what exactly im ordering so thats always pretty nice and cool. I would definitely recommend this location in keystone crossing to anybody who’s never been there.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bites
Kid-friendliness: Nice to everyone
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokeshack Burger
Always love coming here. I saw a lot of reviews complaining about the half the kiosks on-it’s probably to help with order accuracy so the kitchen isn’t overwhelmed.
Atmosphere: 5
Food: 5
Service: 5
I usually order from this place often and never have an issue, but today I got a shroom burger and it had no cheese ?? at first I thought I was tripping and I showed the manager and he got me right, by making a new sandwich immediately- staff was super friendly and quick. I highly recommended a quick stop for food here!! Shoutout Manager Albert!
Atmosphere: 5
Food: 5
Service: 5
Burgers are pretty mid. Not a lot of flavor, but it’s food. Cheese on cheese fries did not taste like anything. Pretty disappointed because everyone said it was great. Fries were good.
Atmosphere: 4
Food: 2
Service: 4
Food just okService - indifferent Restaurant was horrid, no one cleans up trash or cleans tables. 9 employees and no one cares about the dining area.Prices are outrageous. 1 chicken sandwich, 1 single cheeseburger, 2 shakes - $34
Really? Was this made for a preschooler?? BLT. Wilted lettuce, tiny slice of baby tomato. Soggy inside out bun. One piece of bacon cut in half. Seriously stop it. Huge L.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Order carry out. Never received food. Was walked by by female employees several times with no acknowledgement. Waited over 30 min with nothing. Then walked away from window when I inquired to ask about my
Atmosphere: 3
Service: 1
Recommended dishes: Double Shackburger with Fries
Wife stopped here and got us some burgers and fries. I ordered the “SmokeShack” burger which is a Angus beef cheeseburger with applewood-smoked bacon, chopped cherry peppers, and ShackSauce on a toasted potato bun (contains sesame, milk, wheat, egg, soy, and gluten) all for $8.29 @ 570 calsI must say this is by far one of the very best fast food burgers that I have ever eaten. The beef was flavorful by itself and with nice burnt ends. And with the other ingredients just perfect. The cherry peppers adds just the right amount of spicy heat, without overpowering your taste buds. The Wife sometimes being less adventurous than myself decided upon a “ShackBurger” which is a Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun (contains sesame, eggs, milk, soy, wheat, and gluten) for $6.59 @ 500 cals We both added crinkle fries to our burgers. I even enjoyed the fries which I can’t believe I’m about to say this are much better than McDonalds fries. They were cooked slightly brown and crispy with just a little salt, just perfect. And I thought no one could beat McD’s fries but Shack Shack does just that. Will return myself and update with photos of this burger joint next time. This will definitely be on my list of go to burger joints. Can’t wait to try something else and of course the Fries!
Food: 5
Just got shakes but it was a busy place so people must enjoy the food. Their chocolate shake is one of the best shakes I've ever had!
Atmosphere: 4
Service: 4
This is only the second Shake Shack that I've been to and like the other one it is nothing special. I much prefer In-N-Out but now that I live in Indiana In-N-Out isn't going to be an option for awhile. This particular Shake Shack was really dirty. There was trash all over the floor and the area with ketchup, straws, and napkins was particularly bad. The young woman who helped me at the counter was great. She was very friendly and efficient. The other staff I saw were looking almost bored with their jobs, which goes a long way towards explaining how dirty the place was. I had a single Shack Burger with cheese fries and a Coke Zero. The burger was very poorly assembled but tasted fine. The cheese fries were kind of blah with what seems like melted Velveeta on top. I'm going to start working at an office in the same office complex and shopping area as this Shake Shack but after another disappointment at one of their places I'm probably not going to give them another chance.
Very good experience. First time since I was a visitor to Indy. I have never seen a shake shack before.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Shackburger with Fries, Hot Dog