Gross.Gross gross grossly neglected. In need of cleaning. Do better Starbucks.Staff also needs to be aware of corporate cup recycle uses.
Jess M.
This is the only Starbucks that consistently gets my order correct! They ALWAYS shake my shaken espresso - which is not always done.
Google user
Best latte I’ve had in a long time! This place is super crazy busy and I still got a quality drink! Impressed at how efficient they were and it is before 6am.
Jean G.
Starbucks in terminal A has one price on baked goods but then charges another (45 cents higher) When questioned about it, they said they would update the priced cards to reflect what they are charging customers. They did not offer to compensate me for their misrepresentation.
Nitin N.
Just like any other Starbucks, smiling people :)But considering airport that too Indy they sometimes go out of stock so best of luck if u r a picky. I hardly eat there but this evening I decided to have a sandwich but first two of my picks they said they are out of order. But rest everything looks good. Service is fast. If u r waiting for your flight you won't feel disappointed.
Cassie T.
Recently new storefront that looks nice. They accept orders from the Starbucks app and have a pick up counter. Also offers cold brew but they were sold out during our visit. Looks well staffed during our visit but they needed a reminder about one of our drinks they left sitting in the blender after we had received most of our order.
Jeffrey Breckenridge, MD
Crowded, staff doing the best they can, but the crowd is overwhelming. New system of service or increasing number of staff and workstation.
Shannon Rose
The first time I've been served a breakfast sandwich that was completely frozen in the middle. Asked for a new one and the employee seemed very miffed with me. Didn't say anything to me, just made a new one (which was extra burnt and almost inedible). No apology or anything. Glad this isn't my local Starbucks. Order also took forever and they had 4 people on staff and hardly any customers.
Steve Martin
Had a very good experience here last time I flew through Indianapolis. The coffee was very good, as usual.
Koji Muraoka (OG KOJI ZUMBA)
Not a fan of their customer service. I had to wait for the a muffin for 45 minutes and was told they are out. I wished to told sooner before I miss the flight. Beware if you have a flight. Be prepared to wait more than 30 minutes.
This location was convenient for me right when I needed it! They got me when I wanted and worked efficiently through a long line of customers!
Robert McGurty
Sad to see low reviews here. I fly in and out of Indy a few times a year, usually catching a 6am flight and I am in line at Starbucks. The staff are diligent and work hard and fast. The line is full of extremely crabby, demanding passengers who are blaming staff for a long line, the fact that they had to get up and haven't had their first cup of caffeine, etc. Congrats ladies for having a good mood, working hard and not letting us passengers change your work ethic or attitude. Drinks are made well, right, fast and with great attitude.
Sarah M.
I fly in and out of Indianapolis often and have purchased from this Starbucks at various times of day and varying levels of business. Unfortunately, this location seems consistently understaffed and is almost always training someone. As you can imagine, this results in very slow service and mistakes. I've always thought if they just trained employees at non-airport locations, it would resolve a lot of these issues. However, even during my most recent visit with two trained employees and little line, they put coffee in my peppermint hot chocolate. I really wanted to like this Starbucks as I go through here so often - but I think I've paid them my last visit.
Lacey Whitney
I just want to say all 3 of these employees had great attitudes while having crabby and entitled grown adults gawk and complain about how long it was taking (even though it wasn't). The lady who opened the store warned everyone that if they had a flight taking off soon that it would not be wise to be in line because there was only 3 of them. They were also serving online orders. I'm not sure why people don't understand that these people are only human and can only do the best to their ability. I think that were all great, had great attitudes, and were quick! Thank you so much for all your hard work and get us in and out! I'll be stopping here again.
Catherine Livengood
Would not make any Frappuccinos They said they did not want to be backed up. I was the only one there with 3 workers. Poor customer service. Never had this happen before at Starbucks. Make the drinks as we were willing to wait.
Gross.Gross gross grossly neglected. In need of cleaning. Do better Starbucks.Staff also needs to be aware of corporate cup recycle uses.
This is the only Starbucks that consistently gets my order correct! They ALWAYS shake my shaken espresso - which is not always done.
Best latte I’ve had in a long time! This place is super crazy busy and I still got a quality drink! Impressed at how efficient they were and it is before 6am.
Starbucks in terminal A has one price on baked goods but then charges another (45 cents higher) When questioned about it, they said they would update the priced cards to reflect what they are charging customers. They did not offer to compensate me for their misrepresentation.
Just like any other Starbucks, smiling people :)But considering airport that too Indy they sometimes go out of stock so best of luck if u r a picky. I hardly eat there but this evening I decided to have a sandwich but first two of my picks they said they are out of order. But rest everything looks good. Service is fast. If u r waiting for your flight you won't feel disappointed.
Recently new storefront that looks nice. They accept orders from the Starbucks app and have a pick up counter. Also offers cold brew but they were sold out during our visit. Looks well staffed during our visit but they needed a reminder about one of our drinks they left sitting in the blender after we had received most of our order.
Crowded, staff doing the best they can, but the crowd is overwhelming. New system of service or increasing number of staff and workstation.
The first time I've been served a breakfast sandwich that was completely frozen in the middle. Asked for a new one and the employee seemed very miffed with me. Didn't say anything to me, just made a new one (which was extra burnt and almost inedible). No apology or anything. Glad this isn't my local Starbucks. Order also took forever and they had 4 people on staff and hardly any customers.
Had a very good experience here last time I flew through Indianapolis. The coffee was very good, as usual.
Not a fan of their customer service. I had to wait for the a muffin for 45 minutes and was told they are out. I wished to told sooner before I miss the flight. Beware if you have a flight. Be prepared to wait more than 30 minutes.
Restaurantji Recommends
This location was convenient for me right when I needed it! They got me when I wanted and worked efficiently through a long line of customers!
Sad to see low reviews here. I fly in and out of Indy a few times a year, usually catching a 6am flight and I am in line at Starbucks. The staff are diligent and work hard and fast. The line is full of extremely crabby, demanding passengers who are blaming staff for a long line, the fact that they had to get up and haven't had their first cup of caffeine, etc. Congrats ladies for having a good mood, working hard and not letting us passengers change your work ethic or attitude. Drinks are made well, right, fast and with great attitude.
I fly in and out of Indianapolis often and have purchased from this Starbucks at various times of day and varying levels of business. Unfortunately, this location seems consistently understaffed and is almost always training someone. As you can imagine, this results in very slow service and mistakes. I've always thought if they just trained employees at non-airport locations, it would resolve a lot of these issues. However, even during my most recent visit with two trained employees and little line, they put coffee in my peppermint hot chocolate. I really wanted to like this Starbucks as I go through here so often - but I think I've paid them my last visit.
I just want to say all 3 of these employees had great attitudes while having crabby and entitled grown adults gawk and complain about how long it was taking (even though it wasn't). The lady who opened the store warned everyone that if they had a flight taking off soon that it would not be wise to be in line because there was only 3 of them. They were also serving online orders. I'm not sure why people don't understand that these people are only human and can only do the best to their ability. I think that were all great, had great attitudes, and were quick! Thank you so much for all your hard work and get us in and out! I'll be stopping here again.
Would not make any Frappuccinos They said they did not want to be backed up. I was the only one there with 3 workers. Poor customer service. Never had this happen before at Starbucks. Make the drinks as we were willing to wait.