I love the Frisco Melt. The fries were hot and tasted good. I wanted to order onion rings, but they were out - would have been useful to know that when ordering at the kiosk. There's really no atmosphere there. It was freezing inside. And all the tables were dirty. Does anyone working there wipe them down?
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Frisco Melt, Fries
Phil Hodges
A group of nine of us arrived at 9:30 last night (3-8-24)from a local conference going on. And ask if they were going to be open long enough for us to eat and was told YES and then 9:50 we received our food and then was told we needed to leave at 10 because they were closing.I thought they were joking and even said so to the waiter. He said I’m dead serious. He stated that Company policy requires everyone has to be out of the building at 10 o’clock I said then you should’ve closed at 9 o’clock and not let anyone else in. Not give your customers their food and then tell them in less than 10 minutes you’ve got to be gone. Never been treated like this before and I’m 64 years old will never come back to this Steak ‘n Shake. I’ve always been supportive of Steak ‘n Shake in a very good friend of a former vice president of Steak ‘n Shake. But it’s certainly not a way to treat a loyal customer
Recommended dishes: French Fries, Sandwich
Roxann Gentry
Excellent drive thur experience &service. And food was hot, fresh when we got home. Try a. Butter burger.yummy.best in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Steakburger, Onion Rings, Frisco Melt
Ryan Jester
What happened to steak n shake. I remember getting a decent burger with amazing fries and a shake and the place feeling alive. Now it feels hallow and robotic. No servers anymore, a kiosk to order food, the milkshake no longer in a glass. The best way I can describe this experience was empty with no character.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: French Fries, Fries
Heather Brown
The pop machine is a little different now you have to scan a ticket to get
Atmosphere: 3
Food: 4
Service: 4
Mark Petrison
I liked everything here, although ordering through computer kiosks seems mandatory. Good tasting food (if not necessarily healthy), pretty low prices, very clean looking interior.
Atmosphere: 5
Food: 4
Service: 3
Evie M
Great customer
Atmosphere: 5
Food: 5
Service: 5
Jade Ford
I HAD A GREAT EXPERIENCE HERE TONIGHT THE EMPLOYEES WERE VERY FRIENDLY & I COULD TELL THEY TAKE GREAT PRIDE IN THE SERVICE THEY PROVIDE !ID LIKE TO GIVE A SPECIAL THANK YOU TO AMANDA & MARCUS ! ! !IT MATTERS GREATLY TO ME WHEN THOSE WHO ARE AT WORK TAKE THE TIME TO LET ME & OR OTHERS KNOW THEY ARE IMPORTANT TO THEM ! ! !I JUST WANTED TO LET ANYONE READING THIS KNOW THAT I APPRECIATE YOU FOR THE TIMES YOUVE CHOSE TO GO THE EXTRA MILE TO BRIGHTEN SOMEONES DAY ! ! !I WOULD HAVE NEVER MADE IT THIS FAR WITHOUT PEOPLE LIKE YOU ! ! !Parking: Very clean PLEASE HELP OUR YOUTH & INCONSIDERATE ADULTS US WHO CARE & THE BUDGET OF THE PLACES WE FREQUENT BY PICKING UP A HAND FULL OF TRASH AT THE PLACES WE VISITTHE MORE WE DO THE SIMPLE THINGS TO SHOW PROOF OF PROPER PRIDE THE MORE WRONG FILLED PRIDE WILL BE DIMINISHED & THE COMMUNITY WILL ( i BELIEVE ) THEN ASPIRE FOR BETTER ! ! !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Mark Spangler
Your baby boomers do not like kiosk. Would like to be waited on. I believe it would help them gain back their popularity. Very little one-on-one experience. What happened to The Smiling
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Single Steakburger
Patrick West
I used to love going to steak 'n shake before the pandemic. But it just hasn't been the same since. No talking to a live person here. Very impersonal. The burger and fries were good. But I couldn't get a shake. The one reason I went, and couldn't get. Not sure why I couldn't. I'm not sure I'll be back. Except I do love those shakes.
I came in after ordering some shakes on the app. I stood there and waited for about 25 minutes, nobody asked me anything even though they saw me. Finally I had to raise my voice like a Karen and they grabbed them. They told me they were in the freezer for me this whole time. They need an alert system or some employees that provide better customer service and ask when they see someone standing around.
Atmosphere: 1
Food: 3
Service: 1
Wade “Allen” Wasson
It would have been way better but the guests need to learn to order their own food from the computers. I didn't know I now worked at Steak n Shake. Please let me know where I turn in my time card.Thanks and have a blessed dad.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Sandwich
Chris Volkers
We were excited to have Steak n Shake again while traveling, all the ones near our house closed down.You order from a kiosk now, and the interface wasn't bad. No reason to pay for a drink, you can just help yourself. You would think since there aren't servers anymore that they would have time to clean the place up... nope. The place was filthy. I doubt it was just from that day. Where there wasn't trash on the floor, your feet stuck to it. It could not have been more than 60 degrees inside.The Frisco burger was OK, not like they used to be. My onion rings were a little on the soggy side and tasted like it was time to change the oil.I don't expect this one to be around much longer, either, unless something changes. I have said my goodbyes to Steak n Shake.
Atmosphere: 1
Food: 2
Service: 1
Jessica Godwin
I ordered just a basic small cup of chili with cheese because Wendy's next door was out of chili. The chili was actually good and hot the cheese was an outstanding 99 cent extra and overall the small cup of chili cost more than Wendy's. The worst part was that the chili is literally beans and meat and that's it and taste like it is hot dog chili. It was a colder night and Wendy's ran out of chili by 7:00 p.m. otherwise no thanks I won't get it again
Atmosphere: 3
Food: 3
Service: 4
Cogline Erro
A very mixed experience. The food is fine and there are basically no customer facing employees. But the building is old and feels uncomfortable. Better to just grab it to go.
I love the Frisco Melt. The fries were hot and tasted good. I wanted to order onion rings, but they were out - would have been useful to know that when ordering at the kiosk. There's really no atmosphere there. It was freezing inside. And all the tables were dirty. Does anyone working there wipe them down?
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Frisco Melt, Fries
A group of nine of us arrived at 9:30 last night (3-8-24)from a local conference going on. And ask if they were going to be open long enough for us to eat and was told YES and then 9:50 we received our food and then was told we needed to leave at 10 because they were closing.I thought they were joking and even said so to the waiter. He said I’m dead serious. He stated that Company policy requires everyone has to be out of the building at 10 o’clock I said then you should’ve closed at 9 o’clock and not let anyone else in. Not give your customers their food and then tell them in less than 10 minutes you’ve got to be gone. Never been treated like this before and I’m 64 years old will never come back to this Steak ‘n Shake. I’ve always been supportive of Steak ‘n Shake in a very good friend of a former vice president of Steak ‘n Shake. But it’s certainly not a way to treat a loyal customer
Recommended dishes: French Fries, Sandwich
Excellent drive thur experience &service. And food was hot, fresh when we got home. Try a. Butter burger.yummy.best in
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Steakburger, Onion Rings, Frisco Melt
What happened to steak n shake. I remember getting a decent burger with amazing fries and a shake and the place feeling alive. Now it feels hallow and robotic. No servers anymore, a kiosk to order food, the milkshake no longer in a glass. The best way I can describe this experience was empty with no character.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: French Fries, Fries
The pop machine is a little different now you have to scan a ticket to get
Atmosphere: 3
Food: 4
Service: 4
I liked everything here, although ordering through computer kiosks seems mandatory. Good tasting food (if not necessarily healthy), pretty low prices, very clean looking interior.
Atmosphere: 5
Food: 4
Service: 3
Great customer
Atmosphere: 5
Food: 5
Service: 5
I HAD A GREAT EXPERIENCE HERE TONIGHT THE EMPLOYEES WERE VERY FRIENDLY & I COULD TELL THEY TAKE GREAT PRIDE IN THE SERVICE THEY PROVIDE !ID LIKE TO GIVE A SPECIAL THANK YOU TO AMANDA & MARCUS ! ! !IT MATTERS GREATLY TO ME WHEN THOSE WHO ARE AT WORK TAKE THE TIME TO LET ME & OR OTHERS KNOW THEY ARE IMPORTANT TO THEM ! ! !I JUST WANTED TO LET ANYONE READING THIS KNOW THAT I APPRECIATE YOU FOR THE TIMES YOUVE CHOSE TO GO THE EXTRA MILE TO BRIGHTEN SOMEONES DAY ! ! !I WOULD HAVE NEVER MADE IT THIS FAR WITHOUT PEOPLE LIKE YOU ! ! !Parking: Very clean PLEASE HELP OUR YOUTH & INCONSIDERATE ADULTS US WHO CARE & THE BUDGET OF THE PLACES WE FREQUENT BY PICKING UP A HAND FULL OF TRASH AT THE PLACES WE VISITTHE MORE WE DO THE SIMPLE THINGS TO SHOW PROOF OF PROPER PRIDE THE MORE WRONG FILLED PRIDE WILL BE DIMINISHED & THE COMMUNITY WILL ( i BELIEVE ) THEN ASPIRE FOR BETTER ! ! !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Your baby boomers do not like kiosk. Would like to be waited on. I believe it would help them gain back their popularity. Very little one-on-one experience. What happened to The Smiling
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Single Steakburger
I used to love going to steak 'n shake before the pandemic. But it just hasn't been the same since. No talking to a live person here. Very impersonal. The burger and fries were good. But I couldn't get a shake. The one reason I went, and couldn't get. Not sure why I couldn't. I'm not sure I'll be back. Except I do love those shakes.
Atmosphere: 1
Food: 4
Service: 2
Recommended dishes: Cheese Burger and Fries
Restaurantji Recommends
I came in after ordering some shakes on the app. I stood there and waited for about 25 minutes, nobody asked me anything even though they saw me. Finally I had to raise my voice like a Karen and they grabbed them. They told me they were in the freezer for me this whole time. They need an alert system or some employees that provide better customer service and ask when they see someone standing around.
Atmosphere: 1
Food: 3
Service: 1
It would have been way better but the guests need to learn to order their own food from the computers. I didn't know I now worked at Steak n Shake. Please let me know where I turn in my time card.Thanks and have a blessed dad.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: Sandwich
We were excited to have Steak n Shake again while traveling, all the ones near our house closed down.You order from a kiosk now, and the interface wasn't bad. No reason to pay for a drink, you can just help yourself. You would think since there aren't servers anymore that they would have time to clean the place up... nope. The place was filthy. I doubt it was just from that day. Where there wasn't trash on the floor, your feet stuck to it. It could not have been more than 60 degrees inside.The Frisco burger was OK, not like they used to be. My onion rings were a little on the soggy side and tasted like it was time to change the oil.I don't expect this one to be around much longer, either, unless something changes. I have said my goodbyes to Steak n Shake.
Atmosphere: 1
Food: 2
Service: 1
I ordered just a basic small cup of chili with cheese because Wendy's next door was out of chili. The chili was actually good and hot the cheese was an outstanding 99 cent extra and overall the small cup of chili cost more than Wendy's. The worst part was that the chili is literally beans and meat and that's it and taste like it is hot dog chili. It was a colder night and Wendy's ran out of chili by 7:00 p.m. otherwise no thanks I won't get it again
Atmosphere: 3
Food: 3
Service: 4
A very mixed experience. The food is fine and there are basically no customer facing employees. But the building is old and feels uncomfortable. Better to just grab it to go.
Atmosphere: 1
Food: 3
Service: 5
Recommended dishes: Single Steakburger