I came here to pick up an in app (DQ) order and the cashier claimed they didn't have my order. I showed them my app and proof of purchase and they just brushed me off. They made my order unconvinced i actually paid. They then handed me a soupy min i blizzard with all the mix-ins sitting on top, cold queso dip and pretzel sticks completely soaked in butter... to top it all off was the napkins wadded up into intentional balls inside my bag. Im extremely disappointed and disgusted. I won't be back.
Shawn Coy
Great staff solid ice cream only drawback is the limited food menu.
Justin Whitham
Great little dairy queen. Quick, friendly, and time efficient staff. And Blizzards that are thick and actually stick to your cup! Very good
Vonda Liter
Last week, I went through the drive thru to pick up 2 mocha moolattés. When I got to the window, I handed the young girl my debit card. She handed me my 2 drinks and my card back to me. She didn't speak to me. Nothing... not even thank you. The mocha moolattes looked different than usual and were very runny. I left and was drinking mine on my way home. It did not taste like the drink I ordered at all. I figured it was just me but when my husband drank his, he said it tasted wrong too. So, then tonight, I decided to go inside to get a sundae to go. I stood at the counter and watched 3 girls walk past me talking to each other. I stood there for a few minutes, then walked out. Not one employee acknowledged I was even at the counter. I was the only patron inside, and only 1 car in the drive thru. (I know this because I was going to go drive thru but decided to go in because of the last drive thru situation. I drove around the building and then parked). Marc Dionne needs to train his employees or hold them accountable for poor service. Looks like I will take a trip down the hill and go to Milton DQ from now on.
Kimberly Povaleri
Ordered a blizzard this evening and it was so runny. Like dripping off our spoons. When asked if they do the “upside down test” employees stared blankly and said they don’t do it here. Employees were rude with terrible customer service.
Noah Al-esachra
worst customer service ever if you even call it customer service do not come here
Debbie Rollins
They was rude and couldn't even make a chocolate extreme blizzard right so I had them make me another and it came out the same way 😡
Mary Haines
Not very good I ordered the brownie and Oreo dessert and he reached into the refrigerator and pulled the brownie out with his bare hands and I do not know where is hands have been. That is just disgusting and I know you should have gloves there since you sell food. And I refused to have my friend pay for this and I told them they need to return the money.
Chantel McAfee
Past few times we have tried going the blizzards are so liquidy, you can barely use a spoon. We kept going thinking it was a fluke, but it has been like this each time. Not sure if the machines need adjusted or what.
Phyllis Keene
We went to DQ yesterday for food & ice cream, (chicken strips & French fries) Surprise the only food is a hot dog with different toppings. We got small blizzards. They were over full, running down the sides, a total mess. They were also almost$10. It definitely wasn't worth it. We went in to get our food. I would've been very upset if I was given this message at the drive thru. Didn't they used to give them to you upside down or it was free? Ours wouldn't have survived that trick. Ice cream was really good tho.
Ice-cream was delicious 😋 The chocolate syrup was a little sweet for my taste, but otherwise it was good. Service was ok.
Katherine Sharfe
We go here a lot because my daughter works there! My favorite is the small oreo blizzard with peanut butter sauce 😋 Yum!
Charlie Theory
The attitudes are SO BAD at the Madison location I didnt even want to complete the transaction. She nearly didnt say any other word besides "and?" No "please pull around" no "your total is." We will skip it next time. She was so sour from the get go I wouldn't trust her to handle anyone's food.
Stephanie Faust
Yum! Frozen hot chocolate is amazing! It says it's a limited time offering, but I hope they keep it on the regular menu. It is addictive. This is one of the best Dairy Queen stores I have been to! Always friendly, fast, and always perfect.
Chris Bage (EpicMedia7)
Do not recommend going here. Staff of girls are just here for a paycheck. Presented my 0.89 cent ice cream cone to them and they charged my card $4! I asked if they charged me $4 as I got the alert on my bank statement on my phone, and the girl with black hair said no. I asked for the receipt. She looked at the receipt and folded the receipt up multiple times. I looked at it and was charged $4. She walked away from the windows when I tried getting her attention. I honked and she walked away. She knew what she did. Not a very honest person at all. A male came over and said he heard on the head set there was an issue at the window. He gave me cash for the overcharge. The guy was great and said he was sorry. The girl with the black hair was not honest at ALL! she did triple the work for the same result. This delayed me as I was getting ice cream for someone only to have it melted severely by the time I got there. And they need to work on their cones! An inch of ice cream is not what's picture on a small. So many times this Location has been a let down. It's worth going to the MILTON KY location.
I came here to pick up an in app (DQ) order and the cashier claimed they didn't have my order. I showed them my app and proof of purchase and they just brushed me off. They made my order unconvinced i actually paid. They then handed me a soupy min i blizzard with all the mix-ins sitting on top, cold queso dip and pretzel sticks completely soaked in butter... to top it all off was the napkins wadded up into intentional balls inside my bag. Im extremely disappointed and disgusted. I won't be back.
Great staff solid ice cream only drawback is the limited food menu.
Great little dairy queen. Quick, friendly, and time efficient staff. And Blizzards that are thick and actually stick to your cup! Very good
Last week, I went through the drive thru to pick up 2 mocha moolattés. When I got to the window, I handed the young girl my debit card. She handed me my 2 drinks and my card back to me. She didn't speak to me. Nothing... not even thank you. The mocha moolattes looked different than usual and were very runny. I left and was drinking mine on my way home. It did not taste like the drink I ordered at all. I figured it was just me but when my husband drank his, he said it tasted wrong too.
So, then tonight, I decided to go inside to get a sundae to go. I stood at the counter and watched 3 girls walk past me talking to each other. I stood there for a few minutes, then walked out. Not one employee acknowledged I was even at the counter. I was the only patron inside, and only 1 car in the drive thru. (I know this because I was going to go drive thru but decided to go in because of the last drive thru situation. I drove around the building and then parked).
Marc Dionne needs to train his employees or hold them accountable for poor service. Looks like I will take a trip down the hill and go to Milton DQ from now on.
Ordered a blizzard this evening and it was so runny. Like dripping off our spoons. When asked if they do the “upside down test” employees stared blankly and said they don’t do it here. Employees were rude with terrible customer service.
worst customer service ever if you even call it customer service do not come here
They was rude and couldn't even make a chocolate extreme blizzard right so I had them make me another and it came out the same way 😡
Not very good I ordered the brownie and Oreo dessert and he reached into the refrigerator and pulled the brownie out with his bare hands and I do not know where is hands have been. That is just disgusting and I know you should have gloves there since you sell food. And I refused to have my friend pay for this and I told them they need to return the money.
Past few times we have tried going the blizzards are so liquidy, you can barely use a spoon. We kept going thinking it was a fluke, but it has been like this each time. Not sure if the machines need adjusted or what.
We went to DQ yesterday for food & ice cream, (chicken strips & French fries) Surprise the only food is a hot dog with different toppings. We got small blizzards. They were over full, running down the sides, a total mess. They were also almost$10. It definitely wasn't worth it. We went in to get our food. I would've been very upset if I was given this message at the drive thru. Didn't they used to give them to you upside down or it was free? Ours wouldn't have survived that trick. Ice cream was really good tho.
Restaurantji Recommends
Ice-cream was delicious 😋 The chocolate syrup was a little sweet for my taste, but otherwise it was good. Service was ok.
We go here a lot because my daughter works there! My favorite is the small oreo blizzard with peanut butter sauce 😋 Yum!
The attitudes are SO BAD at the Madison location I didnt even want to complete the transaction. She nearly didnt say any other word besides "and?" No "please pull around" no "your total is." We will skip it next time. She was so sour from the get go I wouldn't trust her to handle anyone's food.
Yum! Frozen hot chocolate is amazing! It says it's a limited time offering, but I hope they keep it on the regular menu. It is addictive. This is one of the best Dairy Queen stores I have been to! Always friendly, fast, and always perfect.
Do not recommend going here. Staff of girls are just here for a paycheck. Presented my 0.89 cent ice cream cone to them and they charged my card $4! I asked if they charged me $4 as I got the alert on my bank statement on my phone, and the girl with black hair said no. I asked for the receipt. She looked at the receipt and folded the receipt up multiple times. I looked at it and was charged $4. She walked away from the windows when I tried getting her attention. I honked and she walked away. She knew what she did. Not a very honest person at all. A male came over and said he heard on the head set there was an issue at the window. He gave me cash for the overcharge. The guy was great and said he was sorry. The girl with the black hair was not honest at ALL! she did triple the work for the same result. This delayed me as I was getting ice cream for someone only to have it melted severely by the time I got there. And they need to work on their cones! An inch of ice cream is not what's picture on a small. So many times this Location has been a let down. It's worth going to the MILTON KY location.
Atmosphere: 2
Food: 4
Service: 1
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