Came in today and got the gargantuan with no tomatoes and #6veggie , got home and I didn’t have a gargantuan in my bag, instead I had a blt. So I had to drive all the way back to get my sandwich remade and when I walked in they knew they messed up and knew my order so I waited and got my new gargantuan and drove home, opened my sandwich up and it had tomato on it after they asked me if I wanted no tomatoes so I won’t return to this location even though it’s the closest location
Atmosphere: 3
Food: 1
Service: 1
Nate Ullman
Messed up sandwich once with no meat on it but after I got it replaced there was no avocado I just ate the sandwich just wish it had the avocado
Atmosphere: 4
Food: 2
Service: 5
Samantha Vest
Love this location. Food is always done before I’m done paying, store is always clean and they are all so friendly.
Atmosphere: 5
Food: 5
Service: 5
Lea Howell
Joshua is amazing. He is super friendly he was so polite on helping us decide and being patient. He was the one with big hair
Atmosphere: 5
Food: 5
Service: 5
John Murphy
Right now if y'all didn't know we are having a meal deal $10 you can pick one out of original sandwiches only can you get a drink chips and dessert
Atmosphere: 5
Food: 5
Service: 5
Shanda Kurk
Large catering order with some substitutions thrown in and these folks did such an awesome job! Everything was exactly as I ordered and the GM even helped me carry it to my car. Great job, great service, and right on time!
Atmosphere: 4
Food: 5
Service: 5
Brandon Taylor
My wife gave birth to my child and was craving a sandwich, which she couldn’t have during the term. We order two sandwiches from this store and it was never delivered to the room. We gave explicit instructions.I called the number and was told that the delivery driver had already returned. We got no call or email despite that it was clearly labeled on the order. The driver offered an half-hearted apology and explained to me that he went to the wrong floor and gave up, deciding to dump it in the main lobby, not bothering to notify us of the sudden change. After an hour and this phone call, I tracked down our order. Half the ingredients were missing from her sandwich. My sandwich has maybe three thin bits of lettuce and no onions. They also didn’t include the mayo packets we asked for. We even tipped extra for the delivery.Abysmal service. Abysmal communication. Non-existent quality of food.
Atmosphere: 3
Food: 1
Service: 1
Diane Bennett
Paid $7-$8 for a tuna sub and there wasn’t even a full two tablespoons of tuna!!! We had to lift the cheese to even find it! Before I retired I’d order from them at least once and sometimes more a week (Hurstbourne Ln, Louisville). NEVER had a problem.So disappointed and will not go back.
Atmosphere: 3
Food: 2
Service: 2
Crystil Freed
Delivered while on the clock and didn’t get half my order.. when you call, you just sit on hold.. when working in healthcare you don’t have time to sit on hold so I just wasted money on items I didn’t receive.. won’t be ordering from here
Atmosphere: 1
Food: 1
Service: 1
Jo Love Shepherd
They can't get your sandwich right and they won't do anything to fix it. Go to a different location and save yourself the hassle. They aren't worth the trouble.
Amazing place to eat good food and amazing service 10 out of 10 loved
Atmosphere: 5
Food: 5
Service: 5
Maria Northrop
One reason for my star rating is that if you order a sub with bacon, they don't heat up the bacon, also there are not hot sub options, no good bread options it is the same plain thing every time. This is of course my husband's favorite place to eat and my son and I both are like please not again. It's time to add some new things to the menu ie: hot subs and starting heating up your bacon on your current sandwiches if I order a sub with bacon I want it to crunch not be cold and squish.
Atmosphere: 4
Food: 3
Service: 4
Macaroni Rigatoni
Kid-friendliness: Tried to order sandwich for delivery, hailey couldnt get the CC machine working so i canceled that n told her i was just going to get pickup. Still, Trying to get a refund from Hailey since yesterday. Beating around the bush saying theres no manager there to issue me a refund. After being told Zack(Gm), I'm assuming is gm, was going to take care of it last night @ 9pm. Sandwich was delivered an hour n 20min after I already went to this location picked up and ate mine already was finally delivered to my house. So I waited and waited called back right b4 9pm last night, Zack didn't show. Now they were saying he'd be there today. *************** This is crazy, I will keep you guys updated to see if they refund me for their mess up. Google doesn't let me give them 0stars
Atmosphere: 1
Food: 5
Service: 1
shknemdwn
Owe Me Driving mileage for delivery never received payment for actual miles. Crazy Awful.
Megan H
Just here to compliment Sarah and her top notch service! She’s one of kind always providing kind, welcoming and caring service. I also overheard her encouraging her team behind the counter! Way to be light, Sarah!
Came in today and got the gargantuan with no tomatoes and #6veggie , got home and I didn’t have a gargantuan in my bag, instead I had a blt. So I had to drive all the way back to get my sandwich remade and when I walked in they knew they messed up and knew my order so I waited and got my new gargantuan and drove home, opened my sandwich up and it had tomato on it after they asked me if I wanted no tomatoes so I won’t return to this location even though it’s the closest location
Atmosphere: 3
Food: 1
Service: 1
Messed up sandwich once with no meat on it but after I got it replaced there was no avocado I just ate the sandwich just wish it had the avocado
Atmosphere: 4
Food: 2
Service: 5
Love this location. Food is always done before I’m done paying, store is always clean and they are all so friendly.
Atmosphere: 5
Food: 5
Service: 5
Joshua is amazing. He is super friendly he was so polite on helping us decide and being patient. He was the one with big hair
Atmosphere: 5
Food: 5
Service: 5
Right now if y'all didn't know we are having a meal deal $10 you can pick one out of original sandwiches only can you get a drink chips and dessert
Atmosphere: 5
Food: 5
Service: 5
Large catering order with some substitutions thrown in and these folks did such an awesome job! Everything was exactly as I ordered and the GM even helped me carry it to my car. Great job, great service, and right on time!
Atmosphere: 4
Food: 5
Service: 5
My wife gave birth to my child and was craving a sandwich, which she couldn’t have during the term. We order two sandwiches from this store and it was never delivered to the room. We gave explicit instructions.I called the number and was told that the delivery driver had already returned. We got no call or email despite that it was clearly labeled on the order. The driver offered an half-hearted apology and explained to me that he went to the wrong floor and gave up, deciding to dump it in the main lobby, not bothering to notify us of the sudden change. After an hour and this phone call, I tracked down our order. Half the ingredients were missing from her sandwich. My sandwich has maybe three thin bits of lettuce and no onions. They also didn’t include the mayo packets we asked for. We even tipped extra for the delivery.Abysmal service. Abysmal communication. Non-existent quality of food.
Atmosphere: 3
Food: 1
Service: 1
Paid $7-$8 for a tuna sub and there wasn’t even a full two tablespoons of tuna!!! We had to lift the cheese to even find it! Before I retired I’d order from them at least once and sometimes more a week (Hurstbourne Ln, Louisville). NEVER had a problem.So disappointed and will not go back.
Atmosphere: 3
Food: 2
Service: 2
Delivered while on the clock and didn’t get half my order.. when you call, you just sit on hold.. when working in healthcare you don’t have time to sit on hold so I just wasted money on items I didn’t receive.. won’t be ordering from here
Atmosphere: 1
Food: 1
Service: 1
They can't get your sandwich right and they won't do anything to fix it. Go to a different location and save yourself the hassle. They aren't worth the trouble.
Food: 1
Service: 1
Restaurantji Recommends
Amazing place to eat good food and amazing service 10 out of 10 loved
Atmosphere: 5
Food: 5
Service: 5
One reason for my star rating is that if you order a sub with bacon, they don't heat up the bacon, also there are not hot sub options, no good bread options it is the same plain thing every time. This is of course my husband's favorite place to eat and my son and I both are like please not again. It's time to add some new things to the menu ie: hot subs and starting heating up your bacon on your current sandwiches if I order a sub with bacon I want it to crunch not be cold and squish.
Atmosphere: 4
Food: 3
Service: 4
Kid-friendliness: Tried to order sandwich for delivery, hailey couldnt get the CC machine working so i canceled that n told her i was just going to get pickup. Still, Trying to get a refund from Hailey since yesterday. Beating around the bush saying theres no manager there to issue me a refund. After being told Zack(Gm), I'm assuming is gm, was going to take care of it last night @ 9pm. Sandwich was delivered an hour n 20min after I already went to this location picked up and ate mine already was finally delivered to my house. So I waited and waited called back right b4 9pm last night, Zack didn't show. Now they were saying he'd be there today. *************** This is crazy, I will keep you guys updated to see if they refund me for their mess up. Google doesn't let me give them 0stars
Atmosphere: 1
Food: 5
Service: 1
Owe Me Driving mileage for delivery never received payment for actual miles. Crazy Awful.
Just here to compliment Sarah and her top notch service! She’s one of kind always providing kind, welcoming and caring service. I also overheard her encouraging her team behind the counter! Way to be light, Sarah!
Atmosphere: 5
Food: 5
Service: 5
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